This dealership after service support is the worst. - rwdream
This dealership after service support is the worst. Picked up our new 2024 Venza Limited on a Thursday at 8:30 pm, yes in the evening. Venza was out-side in the dark when we picked it up. The next morning noticed a small ding below the rear license plate. E-mailed our sales person Josh, he never responded, then called him and left a message, never responded. Next called the service manager, she never responded. Finally after a week of waiting, called and left a voice message with Ray Maglione the sales manager, he never responded. We are talking maybe a $250 ding repair. This quality issue should have been caught when Toyota of Morristown performed the PDI which Toyota pays the dealership to do.
This will be our 7 Toyota purchase, first from Toyota Of Morristown and the last. This dealership is the worst of the worst after they have your $$. STAY AWAY.... Terrible customer service...
Read More