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Glen Toyota
Fair Lawn, NJ
4,050 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,050 reviews
Verified Customer
Helpful May 17, 2024
Very honest and didn’t lie. Was rueful with deal.will come back again and knowledgeable and address my needs. Was rueful with deal.will come back again and knowledgeable and address my needs. More
by SPIGAGE
Employees Worked With
May 15, 2024
Always great service from Glenn Toyota! !!! Service advisors thoroughly explain what is being done and why. Always a pleasant experience. !!! Service advisors thoroughly explain what is being done and why. Always a pleasant experience. More
by Jmcontracting1
May 14, 2024
We had a great experience at Glen Toyota. They made the new purchase of our new Tundra very simple and quick! Our salesman, Neil was extremely helpful and knowledgeable They made the new purchase of our new Tundra very simple and quick! Our salesman, Neil was extremely helpful and knowledgeable More
by thelmag386
May 13, 2024
Great experience servicing my 2020 Toyota Rav4 so far, no complaints. Will keep servicing my car here complaints. Will keep servicing my car here More
by Katherine Herrera
Employees Worked With
May 13, 2024
The dealer was responsive and flexible with requests. My salesperson was friendly, accommodating, and answered any questions or concerns I had. My salesperson was friendly, accommodating, and answered any questions or concerns I had. More
by marco.sulsenti
May 12, 2024
Service is always very accommodating . Willing to go above and beyond to satisfy a customer. Willing to go above and beyond to satisfy a customer. More
by barandariusz
Employees Worked With
May 11, 2024
It's a shame I have to rate the dealership where I bought my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, y my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, you start seeing lack luster performance, incompetence and and more just to name a few. I've had a vibration for almost 8 months if not more and they can't resolve it. One starts arguing with me so they won't do the job, he even mentioned I declined something months back which has nothing to do with the issue but happy to say I declined some service. So people please pay attention to your paperwork as I finally did on my last visit. I was out the door but looking at the paperwork only to notice, you guessed it, it said I declined something. When I confronted him, oh well it's nothing we just didn't do the work so we put it as declined!!! He actually told me that when an hour ago, same advisor was arguing with me about declining *ish. Needless to say he wasn't happy I made him change it. Apparently they are happy to sell you a car but will deny diagnosing your vehicle because the vibration is at 60mph+. I'm glad I've documented the whole process, it's about time I got the BBB, attorney/ advocate involved. Their big excuse, we can't recreate the issue, YEAH HOW WOULD YOU When U CLAIM YOU CANT GO ABOVE 60MPH. They've had ample opportunities to diagnose and fix the car but won't. SHAME ON YOU!!! More
by keana6
May 10, 2024
dealer got my service done in a timely manner and all employees were very polite and kind employees were very polite and kind More
by ismailikelly
Employees Worked With
May 10, 2024
Service was great! !! I drove in and was greeted by a Nice man who directed me toward Kelsey who already knew what I was coming in for. I liked that they had a quiet w !! I drove in and was greeted by a Nice man who directed me toward Kelsey who already knew what I was coming in for. I liked that they had a quiet waiting area in the back where I could catch up on some work without distractions. I recieved a text with a nice form of how everything was on my car. When I was all done about 45 minutes later I recieved another text saying to come to the counter and there was my car washed and waiting for me. More
by jscambio
