I bought a 2025 Ram from Ciocca, of which they installed - Cjk90978
I bought a 2025 Ram from Ciocca, of which they installed electronic running boards on after the fact. Originally I was told same day, in and out. While I’m at the dealership waiting, I’m told they can’t do it before they close and to take my truck back and come back another day. I didn’t accept that and after a back and forth, they somehow “found” a loaner to give me and dedicated to completing the job I was promised would be done.
Fast forward to January, my electronic steps are coming in and out on their own, my mirrors don’t set in one position and I am due for my complimentary oil change. After waiting a month for an appointment with a loaner, I receive notice that they don’t have a loaner the day before (blaming their customers for not returning, not their poor operation) and was told “they’d call me the next day when one shows up”. Never received a phone call from service that next day UNTIL Brenda called me to reschedule my appointment ~4 weeks later with no promise of a loaner.
I asked to speak to a service manager and 2 days later, I haven’t heard from anyone. I’ve worked at dealerships before and this is classic avoidance of a situation they know they messed up on.
They beg for you to give them 10/10 and 5/5 but treat their customers like this?
Thanks Ciocca, I’ll never return to your dealerships or service again after this, not that anyone in service seems to care. I’d rather pay for my oil changes and go to another dealership that wants to help its customers rather than deal with this service department again.
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