My 2021 Mustang Mach E with just 34k miles broke down and - Denggoy
My 2021 Mustang Mach E with just 34k miles broke down and had to be towed to All American Ford Hackensack. From day one till I picked up the car after 6 days, I was told by the service advisor Ashley M that the 12 volt battery was the cause of the break down. I was very skeptic about this because the car did not give me any warning and after reading forums I had a very good idea why a car, even it was serviced by a Ford dealership every 10k miles would suddenly become undrivable.
Prior to picking up the car it came about that a known defect of the car, the HVBJB (google it) was the culprit why the car broke down. This was NEVER EVER shared to me by the Service Advisor until I read the invoice. If an HVBJB doesn’t work, among its other functions, it will not let the car charge the 12 volt battery. (Think of it as a defective alternator which would eventually kill the car’s 12 volt battery.)
They charged me more than $650 for the battery replacement because they claimed that it was not covered by the 36 month bumper to bumper warranty and the premiere extended warranty that I had, and more importantly even if the HVBJB defect destroyed my 12volt battery!
I asked for some consideration and assistance from the Service Manager Elizabeth T and Ford Corporate Tina H, but they both denied me. And both seemed to understand that the HVBJB was the reason for the breakdown, but they probably just did not care.
If you have your car serviced for a known defect, a loaner or rental should also be provided. The dealer did not have any available loaners. As of this writing I am just waiting for my car rental receipt and I am hopeful to be reimbursed. So let’s see.
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