DO NOT BUY HERE! - Bpaulus
DO NOT BUY HERE!! READ MY TESTIMONY AND SEE WHAT YOUR FUTURE WILL BE!! They will sell you a junk car and ghost you when you have a problem.
Bought my 2010 GMC Yukon XL in June of 2024. Bought it with 167k miles on it. I knew that part of buying a car with that many miles was that things will go out and that will be on me to repair, I have no problem with that. I felt comfortable with their 102 point inspection in which it passed with flying colors and decided to bring it home. After only a month of ownership, I went to get a safety inspection done (that they "forgot" to do, and said they were going to mail me a check to reimburse me, still waiting on that check 6 months later) and the ball joints were so bad that the guy told me that they were not checked at Mountain Top Motors. I called Mountain Top and they agreed to replace the ball joints, but I had to do a total of 2 hours of driving to take it there and back with no reimbursement for their "mistake."
By this time i was suspicious though. If they missed the ball joints, what else did they miss? 3 months later and only 3500 miles, the transmission starts shifting weird. I take it to a nearby GMC dealership and they took a sample of transmission fluid and the certified technician said the fluid was "extremely burnt and full of metal." I asked him if that damage can happen in 3500 miles and he said absolutely not. So I went back to the inspection paperwork from Mountain Top and "transmission fluid level and condition" was a pass. Look at that, another "mistake", no reason why it shouldn't be handled just like the ball joints, they make a mistake, they make it right. Nope, called them and they said "well you test drove it right? well there's nothing we can do then" I then drafted and sent an email to the owner, Jon Lang. I received a response from the general manager, Kyle Wohlschaeger, saying the same thing as before, "well you test drove it." After reaching out to a lawyer and explaining the circumstances, he advised that we do have a case against Mountain Top but suggested we give them one last opportunity to make things right and told us to send a more formal letter via certified mail. This letter was received and signed for at Mountain Top on 11/27/24. I gave them a couple of weeks to respond and an email was sent to try to get a response. Both the letter and the email had been received and ignored. I filed a complaint with the Missouri Attorney General's Office and they have reached out to Mountain Top and are yet to hear back. I'm tired of messing around, see ya in court.
Mountain Top states on their website, "even if you are choosing an older 90's model 4x4 you can be rest assured that it’s in great shape. Mountain Top stands behind their sales as well, if there is an issue after the sale Mountain Top will work with the customer. Not leave them high and dry." Well, Mountain Top, the ball is in your court, work with your customers.
Brandon Menke was my salesman. He was alright. Had to call and text him a million times because he would stop responding. When I went to pick up my car I texted him hours before and told him what time I was coming and he said that he'd be there, when I showed up they had taken a dealership car to go get McDonalds and had to sit in the lobby for at least 20 minutes. That shows you how valued you are as a customer. I'd give him 3 stars.
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