I would love to give this business a slightly higher - JZ
I would love to give this business a slightly higher score but I think back to how they spoke to me and I have to say it's been years since I've been treated
so bad. I do not recommend this location. I bought a new Tucson 2025 this past January 2026. I went at night with my husband and I fell in love with the car immediately. Our salesman seemed very nice and was patient and helpful. I test drove the car and after wanted to look at a Sante fe. I didn't test drive the Santa Fe and said I wanted the Tucson. as we were walking back to the main building from the back parking lot I noticed the salesman, Andrew Schafer, wasn't with us and I asked my husband where he went. He said Andrew went to get the storage bar for the trunk, the one to cover everything because for some reason it wasn't in the car. This car is an all black interior with light grey seats. clean, brand new. I glanced in the truck area but being dark, with poor eyesight, and almost closing hour, it was a quick look over. It was empty and clean, I'm not looking for damage in a brand new car. we went back Saturday morning to finish the deal and I drove home with the car late Saturday morning. I don't drive everyday. Sometimes for a week or more. I have a disability and cannot use my arms, neck, chest, and shoulders and require planning to drive around appointments. So a week or so later, I needed to drive to the donation center. I opened the trunk on a sunny day and realized I needed to remove the bar to slide things into the trunk. I normally don't do this because leaning forward and using my arms doesn't work for me. So I climbed into the trunk and sat crisscrossed with my legs under the bar as I looked to my left to pull in on the spring to remove the bar I saw a good size crack in the panel next to it. I thought I could easily explain to Andrew about this since he went to get the bar before I bought it. None of us noticed the crack before this not even the salesman. I called my husband that day and the first chance I had energy wise to call Andrew, I did a few days later. he was short and dismissive with me but said they would fix it no problem, bring it in. I said it would be another few days before I could drive and he said no problem. The following Tuesday, I pulled into their service area and I walked up to a female service writer. It immediately went bad. The service writer went to "talk" to someone and came back and said nothing would be done because it's not covered under warranty and I did the damage. I asked for someone else. The next women was even more rude. She flat out said I did the damage and It was my fault and "you really want to have this come out of Andrew's commission. She was loud and abrupt and accused me of lying. at this point I'm trying to stay calm. I've had this car a little over a week and their service department was shocking. I went back a few days later because they promised me a phone call from the sales manager and he just ignored the problem. I asked for him the second time I went to talk with someone and he was the worst. The first loud and forward thing he said to me was " you're lying, why should we fix it. you did it. He repeated this mantra in many different styles with a defensive mannerism. I had him look at the trunk, but he had already seen a picture of the damage and knew where to find it. We called my husband after the manager came back with an offer of $350 for us to fix the damage I drove away with when I bought it. The manager of the location was suppose to call us when we refused to pay to fix this and not surprised, he never did. There was also an issue when we were finishing the financing and we had a tif over my trade in but the floor manager flat out told me they didn't need my sale, they would just get someone else. I said I guess you're not worried about repeat customers and he said NO! they weren't. I have to take my car back to this location of purchase to keep my warranty, and I do not feel safe doing so.
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