I came in to trade my vehicle for another used vehicle. - Baker N.
I came in to trade my vehicle for another used vehicle. After approximately two hours of discussions and negotiations, we reached an agreement on the terms of the deal. We shook hands, signed the paperwork reflecting the agreed-upon terms, and I believed the transaction was complete.
About five minutes later, the sales manager, Preston, stepped in and canceled the deal that had already been agreed to and signed. He informed me that I would need to pay more than the amount we had agreed upon. When I asked that the dealership honor the terms we had already negotiated and signed, I was told to leave.
Preston then retained the document containing our signatures on the agreement. This experience left me extremely disappointed and concerned about how negotiated agreements are handled. Based on my experience, I would not do business with this dealership again and cannot recommend it to others. There are several other dealerships that do not act so unprofessional.
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