103 Michigan Buick Dealers

They're liars they tell you one thing and totally do - castonia1220

They're liars they tell you one thing and totally do another just all around not very professional they put a transmission in my truck one of the plugins on top of the transfer case was screwed up by them never knew it until I had another certified mechanic look at it and found the issue then I immediately took it back to Betten Baker in coopersville they replace the plug but didn't replace the part that it was plugged into knowing that it was faulting it out it's electrical part it's going to make the part go bad that the plug was plugged into was told that they would reimburse me to have the switch put in on top of the transfer case and everything else I paid to get done due to them not plugging the plug in properly went there for other times to get paid got the runaround and then today driving back and forth from Whitehall to coopersville they finally told me they weren't going to pay me crooks they are very good crooks and they do that to pretty much a lot of people I'm assuming they're certified transmission technician told me and his boss that the plug-in was not the issue and neither was the switch that it was plugged into kind of ironic how I went to a transmission specialist and he told me well if they didn't replace the switch that's where I would start and that's what I would say is wrong with it including the plug-in that they replaced already so I called the dealership the dealership said all they replaced was the pigtail for the plug-in not to switch they told me to go ahead and get it fixed and they would reimburse me because they couldn't just keep throwing money at it to figure out what it was I did all that put the switch in truck was fixed now they won't reimburse me for the $634 that they owe me and $0.38 I will never ever recommend this place to anybody friend family anybody that would even ask me they are crooks they don't stand behind their work they come up with excuses why it's all your fault not theirs not very professional in any way shape or form in the beginning they were to get me to go away and in the end they were nice and just pretty much told me sorry but my boss told me we're not paying for it okay let me talk to your boss oh I don't know where he's at he's not even in this building it's all a joke it's all a spin artist thing I'm pretty sure I'm not alone in all this big big joke I did however find the owners name address and phone number which I will be stopping over at his house to have a long discussion with him and spring lake they're in for a big surprise thinking I'm just going to roll over and die and give up on my money that is owed to me for something that they ruined not me or anybody else

Courteous, slow computers, does good work, expensive like - RSHeib

Courteous, slow computers, does good work, expensive like the rest, good experience overall. If you’re not mechanical be careful that as a customer you don’t think of all mentioned maintenance issues as things to be immediately done. I had to decline them doing an issue because I knew it was not critical at this time. Enough said.

Kelli Morland is a true professional! - Ralph

Kelli Morland is a true professional! She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and the staff for your help.

Just took delivery of my new EV today at Ray Laethem - Matt B.

Just took delivery of my new EV today at Ray Laethem Buick GMC. Bob Hunwick was my salesperson and he absolutely made the deal happen. Could not have acquired this vehicle without Bob really making the dealership work for me as a customer. The delivery experience was simply fantastic. I had so many questions and honestly also concerns about the EV, its technology, other features, and even simple things like the plugs and connectors. Bob, Lauren, Chloe, and Ray all made the delivery experience spectacular. Thank you to all of you!

Very helpful and willing to solve all my problems and got - Hd33db1

Very helpful and willing to solve all my problems and got me in to a nice Used Vehicle Very impressed with the Used car department and everyone there .

Everyone was very friendly n helpful. - ppittelkow

Everyone was very friendly n helpful. Dave, our salesman was excellent and patient. Our next vehicle, we will be back at College Chevrolet Buick.

We highly recommend Champion in Brighton for their - Liz Knuth

We highly recommend Champion in Brighton for their outstanding customer service. From the time we entered the door, being greeted by the staff to the time we spoke with both the new vehicle and used salesperson, we were treated with respect with a no pressure approach. Our questions were answered thoroughly and professionally. Before we went to Champion, we went to four other dealerships and none of them came close to the experience we had at Champion. In addition, we were open to several different SUV brands like Honda, Toyota etc in addition to the Buick brand. The exceptional customer care we experienced at Champion sold us on the Buick Envision. Even after the sale, the salesperson remained available to answer our questions. I highly recommend the dealership which has trained their staff on the merits of customer service.

I purchased a pre-owned Honda Accord from Jeff Dirosa and - szymatt123

I purchased a pre-owned Honda Accord from Jeff Dirosa and it was an all around awesome experience! Jeff was super friendly and helpful and the whole sales process was smooth and painless. I also love the car! I highly recommend buying your next car with Jeff!

The grounds and facilities are pretty clean aside from - Dab Mac

The grounds and facilities are pretty clean aside from the bathroom… I had already done three weeks of research on my next vehicle, and I on my last test drive tour. GMC and Chevy were my final 2. I was looking to purchase a vehicle when I arrived, I walked around the showroom, then outside to view your lot, then the showroom again and I almost left because no one greeted me inside, and no one came outside to see if I needed any help. I was walking back to my car to go visit another lot then Del Hogan intercepted me and asked if needed anything. He was already busy helping another person and there were 2 available salespersons sitting in the showroom who said nothing. So when he stopped me I immediately said he would get my business. I was between the Yukon/Tahoe or Silverado/Sierra. Thanks to people like Del, you got the sale, he was busy, but not busy enough to greet and assist, I came back to purchase because of Del, the customer experience is the most important part about purchasing your vehicle. I left 2 other dealerships who ignored me inside and outside of there facilities even though they both had vehicles I WANTED to purchase. You should give Del a raise and a bonus for his customer service and support, he was great, straight forward and humble. Big thanks to Michelle Cafeo as well, she was great sharing and explaining the options available during the financial and add-on services portion of the buying process. I appreciate you two!!!

Went to Todd Wenzel today to get help with my wheels. - Painter Lady

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team.

Chris Wise, Mike Skodak and the entire Wise dealership - swansonleadership

Chris Wise, Mike Skodak and the entire Wise dealership are the REAL DEAL! When my dream car, a 2015 ZO6, suffered a significant manufacture's failure, NOT covered under warranty, they went to work! Although the major repair still stung, they walked with me and got it back on the road! The entire RANDY WISE “family” are to be applauded! LEADERSHIP!

Consistently excellent service - Pat

We have had consistently excellent service from Clift and the service department personnel are always professional and personable. Thanks to Dwayne for all the help!

Came 2 plus hours to look at a vehicle when we was not - marc alan goheen

Came 2 plus hours to look at a vehicle when we was not happy the sales team worked on it til we was able to get in our new car, Glenn Griffin and Don put in a full days work, we are appreciative of these people and will recommend this awesome sales team for anyone looking for any vehicle new or used!

Groulx Automotive provided me with excellent, unsurpassed... - Suzie Allen

Groulx Automotive provided me with excellent, unsurpassed service and price on a 2020 Encore GX. I live 3.5 hours away and they delivered the car right to my house, and had all the paperwork ready to sign. I didn’t have to do a thing. They had the leasing all arranged. Bobby and Nick Groulx handled everything for me. It was completely stress free, actually pleasurable to lease this vehicle. Bobby and Nick gave me their personal cell phones, and I was able to call Bobby up and ask him questions about how to work the infotainment center. I’ll never purchase or lease another vehicle from anyone else. They are trustworthy, helpful and care. Who needs Carvana when Groulx Automotive will deliver right to your home!

Had the most amazing experience over at Ed Rinke. - nataliarose123

Had the most amazing experience over at Ed Rinke. Frank B. not only took the absolute best care for me, he got me into my dream car at an unreal price. I will always choose Ed Rinke and Frank B. for ALL my car needs.

Awesome experience, Vince and team are exceptional!... - Liz

Awesome experience, Vince and team are exceptional! Highly recommend this dealership. Found my tires, provided a rental while being done, handled insurance paperwork, detailed my beautiful car then drove home to me!!

Purchased our Audi Q7 and love it! Sales process was very... - Abby

Purchased our Audi Q7 and love it! Sales process was very easy and the staff was great!

I was a Suski customer for over 20 years. - LJD07

I was a Suski customer for over 20 years. I tried to turn in my lease, and I was told they can't help me. Yes, it was early, but I have turned in before early. I tried to reach out to my sales guy who would not even return my texts or calls - after 20 years! I know I am not a priority due to a lease, but I am not a first-time customer. I just got a call from them a 2nd time TODAY wondering if I would like to turn my lease in. What? I told you, the first time, I have a brand-new car now from Simms and you still keep calling. I am happy with Simm's- they took my lease in and had a wonderful experience with that team. Hey Salespeople, even though it's not a money maker for you, respect your past customers.

Great Service, great people serving with a smile. - ljrzoska

Great Service, great people serving with a smile. I would bring all my cars to do the service.

The service department is awful. - lanavanhoe417

The service department is awful. We bought two different plans, one for the car and 1 for the truck. First, you make an appointment and still have to wait depending on how many drive in oil changes there are. We’ve had 2 problems that we “know” of. The program was for oil, tire rotation and 27 point inspection. That is a laugh. One time they said they wouldn’t/didn’t rotate tires because we needed at least 2 new tires. First, they should come find you, ask if you still wanted them rotated. They have no idea what our thoughts are on that. Next..on the truck they checked every box on their inspection form. Not even a week later, husband was checking out something in the area of the filter and surprised there was a squirrel nest, complete with nuts etc. Had to have been for quite some time. Took pictures and actually took it in and service MANAGER says he’s sorry.Has a lot of new guys and they must have missed it. That is our problem? We paid good money for the plan expecting good and COMPLETE service. Brought the car in for service. We were having a problem with it making a squealing noise and a clunking noisewhen turning l. Asked them to check it out. Pick it up, said all was good, again inspection report had all things checked. Take it home, next day squealing/clunking noise still there. You tube university here we come! First thing to check, steering fluid. Well guess what, barely a drop in there - 2 days after service was done. Then you start wondering what else did they miss. Get the opinion email to fill out saying they hoped we could give them all 5’s. In both these instances we could not. Reached out by e-mail, NO RESPONSE. Actually got a second one, replied again by email- no response. In March I sent another e-mail. Response THANK YOU!!! (not sure for what)) Will NEVER take our vehicles to this dealership. (GRAND HAVEN)

After leasing a Buick, I never received any GM Rewards. - Mugrump

After leasing a Buick, I never received any GM Rewards. Called and texted several people at the dealership over a period of a few days about this issue. I never received a response until Shayla Kwekel called me. Her job is just to deliver cars to customers. But she took it upon herself to contact GM and get my rewards. She is the best. Thanks Shayla. Tom Maring

MELISSA WAS GREAT! - kbiggert

MELISSA WAS GREAT! She made me feel comfortable through the entire sale. She was open and easy to talk to and went out of her way to make sure I was happy with every detail. DEFINATELY will be a repeat customer PLUS I am referring her to all my friends.

Very courteous - Brownalleykat

This was my first visit to get my oil changed and will not be my last. They took the time to explain to me about my air pressure for my tires and about a rebate for the type of oil my car uses. They washed my car and the staff was friendly and polite. Yes, I'll definitely be back!!!

Stay Away - they advertise GM employee prices in a bait - n3yah

Stay Away - they advertise GM employee prices in a bait and switch scheme to get traffic. If they're willing to mistreat you before you are a customer by advertising false prices that they have no intention of honoring unless you work for GM, it would be logical that they will mistreat customers throughout the rest of the deal. I choose to do business with people who are more straighforward.

Carson Roat was awesome & kept me informed all week. - katim106

Carson Roat was awesome & kept me informed all week. This was my first time here. I will recommend you to my friends. I was disappointed that is wasn't covered under warranty because it ended in March. I was never notified of this so I'm not very happy about that. I know it isn't your fault, but you can pass this on to GM.

They were very friendly and very helpful. - Chelsea.mchugh

They were very friendly and very helpful. It made the process very smooth and enjoyable.

Had a good experience with Mike, Ron & Rick at Tinney in - Johnson.allyn

Had a good experience with Mike, Ron & Rick at Tinney in Greenville. Small town pride.

Took my car in to have a tuneup put on it. - Nolan Daugherty

Took my car in to have a tuneup put on it. It had 80,000 miles on it and they did I went to go pick it up. My engine light was on and I told him I said my engine lights on and they told me I had a big mice snack in there instead of carefully removing the obstacle, blow it out and it went down my intake and now two years later it’s still on they called a problem and they told me it cost $1800 to fix wait a minute it came in with no Engine light on and I’m supposed to pay Bell for their screw up to fix my car. That’s why I don’t ever go to Bell for anything any longer. I stopped in to get a headlight bulb put in it $65. I think it was an hour plus bulb, I went to their competitor they put it in for free. Be careful.

Full of lies. - Mike

Full of lies. First my oil change emptied half or more of the oil on my new concrete when I returned home, then they told me the oil filter gasket was bad..funny there was no oil on the filter. Oil leak was on opposite side. An employee promised to come and clean the concrete today..the day is half over,not a word. They won't see me again.

This is the 2nd time they had an excuse as to why the - bondo1954

This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.