Predatory, Dishonest, and Dehumanizing Experience – Stay - consumer1
Predatory, Dishonest, and Dehumanizing Experience – Stay Away from Jones Junction
I went to Jones Junction Used Car Superstore with a friend to purchase a vehicle we had seen the day before. We were negotiated to $13,000 out the door, with me putting $8,000 down and my friend financing the rest at 14% interest. The car was in great shape aside from minor cosmetic issues, but the dealership told us that Spencer couldn’t get financing due to his lack of credit history. We left disappointed.
The next day, Jackie (our salesperson both days) called my friend to say financing was now possible. We returned, only to find out the original vehicle had been sold. We told Jackie A Coco Jr we were interested in something similar — under $10,000, possibly a Fusion, Focus, or Corolla. He continued showing us cars over our budget until I asked him to search more appropriately. He came back with a 2012 Toyota Corolla priced under $10k.
The car was in poor condition: a cheap aftermarket radio, damaged interior, center console held together by a single wood screw, peeling door seals, and signs of heavy prior use as a fleet vehicle. The car had multiple past repairs (including two alignments), and was valued on Kelley Blue Book at $5,000–$8,000 — but they tried to sell it to us for $12,000. When I brought up KBB, Jackie dismissed it as invalid because “they don’t sell cars.” and "just a consumer tool" He ignored, dismissed and steamrolled through the process. gaslighting my friend the whole time.
Despite telling Jackie that my friend is a waiter going back to school and I am a terminal cancer patient with no income, he continued to pressure us into a bad deal. He refused to negotiate, refused to waive the documentation fee, ignored my requests (twice) to shop for our own auto loan, and took advantage of my friend’s desperation.
Things escalated when I asked about his commission. Jackie got angry, asked me to step outside, then cussed me out and pointed his finger in my face in a threatening manner. I stayed calm and continued to ask questions. He eventually stormed off.
I reported this to a manager. My friend canceled the deal and watched them shred the paperwork.
This was an incredibly upsetting and dehumanizing experience. The dishonesty, emotional manipulation, and disrespect were unacceptable. I will never purchase a car from Jones, and I will actively warn others not to either
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