Honda of Owings Mills

Excellent work and very fast sevice at owings mills honda. Great job keep it up honda. Great job keep it up More

My CR-V was towed to the service dept. Monday afternoon, unaccompanied by me. I got a note that the car was delivered by AAA, but I received no notification from Honda of Owings Mills (HOM Monday afternoon, unaccompanied by me. I got a note that the car was delivered by AAA, but I received no notification from Honda of Owings Mills (HOM) that is had arrived. I called Tuesday morning to find out what if it was in and scheduled. The receptionist said she'd scheduled it in an opening at 9:15, about which I was pleased. That was it for then. Service rep called me from a number that had an entirely different area code than HOM, which made me a bit wary and I said so. He told me that they needed $200+ to do a diagnosis of the problems. One hour, he said. By close to the end of the day he hadn't called back (adding to my anxiety), so I called him (at 5:35 and no answer (they're open till 6). Couldn't get through to him so I texted him at the Honda service number. He gave me the electronic form with the list of repairs needed and the cost and needed my signature for authorization. OK, done. He told me it was too late that day (still Tuesday) but it would be done Wednesday (no major parts needed, just battery and filters and fluid change). Wednesday came and went and I'd heard nothing, despite my numerous calls with receptionist. By Thursday, I was beginning to think my car had been stolen and they were covering the crime. That was NOT the case, but by the time I called again Thursday at 9:30, i couldn't even be connected to the service department by their voicemail system. I finally got another (and this time, sympathetic) receptionist and she said she'd walk right over to the service department and alert them to my situation and get them to give me some satisfaction. I finally got a text (almost noon) from another service rep (turns out, my service rep was off for two days but apparently didn't sync my problem with any other service rep) telling me the car repairs were complete. I wewnt to pick up the car close to closing and I got a rather snappy response when I refused a chair she offered. ("Suit yourself, honey.") All in all, even this had a somewhat happy ending - after all, I did get my car back and it was repaired - this was a very dissatisfying experience with Honda of Owings Mills. And in all fairness to them, I'd been pleased with their service to this point. Nevertheless, I will seek elsewhere for another service department going forward. I don't need the drama. More

Service department is friendly, informative and pleasant. They talk to you and explain the procedure of th appointment before and after. They talk to you and explain the procedure of th appointment before and after. More

The service department is wonderful especially Rick. He is professional and a pleasure to work with. He is professional and a pleasure to work with. More

I’ve Purchased 2 vehicles from this dealership & location, each & every time they’ve taken care of me very well! From Mr. Anthony Hartwell aka NEWYORK to Mr.Phil Cooper the used car sales manager AK location, each & every time they’ve taken care of me very well! From Mr. Anthony Hartwell aka NEWYORK to Mr.Phil Cooper the used car sales manager AKA MR. GET IT DONE & last but surely not least the finance officer Mr. Leendert Pijpers ! I TRULY HAVE FOUND A NEW HOME WITH HONDA OF OWINGS MILLS.. I LOOK FORWARD TO MORE BUSINESS!! More

Love going to Honda for Owen Mills friendly a always looking out for their costomer looking out for their costomer More