I have been a Ford Customer for 42 years since my first - jmarrello
I have been a Ford Customer for 42 years since my first new car when my wife and were married 1982. It was a Ford Crown Victory 4 Door Sedan. It was an excellent vehicle. In my 42 years of marriage, I have only purchased new Ford Vehicles and have purchased these new Vehicles over that time span at Olathe Ford, Shawnee Mission Ford and xxxxx Springs/Victory Ford. My last 3 new vehicles were from Olathe Ford. In the last 10 years, Olathe Ford has proved to be the Dealership in the Kansas City Metro Area that has an Excellent Staff supporting all areas of the business especially Sales and Service.
I recently Retired after 42 years of Corporate Engineering, Capital & Expense Budget, Network Engineering with Sprint and the Bank Of America successfully managing hundreds of millions of Project Dollars.
Now that my income has been reduced as a result of being Retired, I worked closely with Matt Stowell, New Vehicle Sales Director, to provide Matt my wants and desires for a new Vehicle for my Wife and work to stay in my new Budget. Matt delivered and assisted me with obtaining the best possible deal on a new 2024 Ford Edge SEL. Once Matt and I narrowed down the New Car Search to the new 2024 Ford Edge SEL that I purchased, Mark Parker worked with me as my Liaison to Olathe Ford Management and represented me to finalize a couple more requests that I wanted to be included into the new car purchase.
I received a last minute $1,000 Ford Edge Owner Loyalty Reward Program Rebate which I appreciated after 42 years of being a Ford Loyal Customer.
The only area that I thought that was below my expectations was the value of my Trade-In. The 2019 Ford Edge SEL that my wife drove was in mint condition and included many add-on's like Tinted Windows from Steve, new Michelin Tires, Factor Installed Trailer Hitch that was never used and more. I thought the Used Car Sales Manager could have been more respectful with a higher Trade-In Amount.
I understand this is a business and I can appreciate the fact that Olathe Ford still has to make a profit.
When anyone asks me about Olathe Ford, I will have nothing but good things to say.
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