Don Hattan Ford

I had an outstanding car buying experience with Don Hattan Ford in Augusta, Ks ! My salesman was Alonso Acosta, he truly went above and beyond. From the moment I walked in, I was impressed by the care, Hattan Ford in Augusta, Ks ! My salesman was Alonso Acosta, he truly went above and beyond. From the moment I walked in, I was impressed by the care, professionalism, and overall customer experience. The entire sales process was smooth, transparent, and completely pressure-free. I knew exactly what I wanted, and the team delivered on every level. It’s rare to find a dealership that truly makes you feel comfortable and valued throughout the process, but Don Hattan absolutely did that for me. I can confidently say I’ll be buying my vehicles here for life. Highly recommend! More

Angel my salesperson was good. A bed liner was included in my sale but I had to wait from Monday-Thursday to hear anything and I had to follow up on it. Angel was off but made sure A bed liner was included in my sale but I had to wait from Monday-Thursday to hear anything and I had to follow up on it. Angel was off but made sure it was set up for Friday. I was not provided how to get my truck to the liner business until I asked for the details. Did not take me long to find a vehicle but the waiting for the finance department was so long. I was at the dealership over 5 hours and was over the experience time it was over. While meeting with the finance department I had to correct to added charges on my forms. He seemed to be tired and frustrated. Also, he was the only one available and had several customers. Communication could be so much better. More

Don Hattan Ford of Augusta, KS was the best experience I have ever had buying two vehicles at the same time. have ever had buying two vehicles at the same time. More

I bought a truck in March and was told the taxes were included in my payment, only to find out it cost me over $1,800 to register it, I do not have that kind of money lying around, especially after buyi included in my payment, only to find out it cost me over $1,800 to register it, I do not have that kind of money lying around, especially after buying a new vehicle. My old one was 20 years old, and it was time to retire it. I should have walked out when they added $1000 to the sales price because I did not trade in my old truck. That's on me, But, bottom line, I was not told about the property tax I would have to pay to get the truck registered. The GM did call me, but was not willing to take any responsibility for the misinformation. I will not refer anyone to them, nor will I ever do business with them, in the future, More

Klan village! !!!! If you are black DO NOT GO HERE FOR A CAR YOU WILL FEEL THE ENERGY AS SOON AS YOU WALK IN THE DOOR. I went In to buy a car my salesman Braden was !!!! If you are black DO NOT GO HERE FOR A CAR YOU WILL FEEL THE ENERGY AS SOON AS YOU WALK IN THE DOOR. I went In to buy a car my salesman Braden was very condescending off the jump. The car they had online was not at the dealership, so I was told the car would be there tomorrow, they were having an issue with the transporter. After about 4 or 5 days of being told the car would be here tomorrow, then I went to it will be here in two hours after 3 days of that the car finally arrived. Keep in mind i had given my down-payment so that the car would be held for me so no other buyers could start the process of buying the vehicle. I put down $1000.00 I was told I would be approved for the vehicle with $1,000.00 down. My credit had been ran and I was approved. I was then told the car needed to be repaired so I would have to wait a day or two for the part to be delivered. When the part was delivered and put on the car I was ready to take ownership of the vehicle. Keep in mind i live in Wichita, I had drove to this dealership about 9 or 10 times from Wichita to Agusta. The day I go to take delivery of the vehicle I was told I would have to put $3,000.00 more down, so $4,000.00 total. So I went from being approved with $1,000.00 down to now $4,000.00. Didn't try to work with me AT ALL!!! So I go to super car guys in Wichita and was just going to buy a car from them. While dealing with the salesman at super car guys I told him about the issues I just went through at Don Hattan ford. He spoke with his manager, and they went and bought the car from Don Hattan cash and sold me the car with no money down. THE EXACT SAME CAR. So somehow they were able to get me financing with ZERO DOWN !!! All in all the place is racist as xxxx. I have been black 46 years and have biracial children. I don't just throw the race card out lightly, but its clear as day here. If you are a person of color DO NOT SUPPORT THESE PEOPLE. More

Bought a truck on 9/19. A few days later the truck started making a thud noise when going over bumps or dips in the road. A few days after that, the check engine light came A few days later the truck started making a thud noise when going over bumps or dips in the road. A few days after that, the check engine light came on with "fuel sensor failure" notice on the dashboard. The next eight days were spent trying to get someone to call me back about the issue. On Oct. 4th, someone finally reached out. Took the truck in on Oct. 6th. The diagnosis was front differential, CV axles, fuel gage, and fuel pump. Don Hattan had my truck for 8 days and I got it back, it is still not fixed properly. It took me three more days to get someone to call me back for a resolution. This in addition to several misrepresentations during the buying and financing process. I've asked that the loan be rescinded due to the gross misrepresentations during the buying process and for selling a vehicle with major mechanical issues. They've decided that keeping the loan in tact is more important than doing what's morally sound and satifying the customer. I'll be going at this from a different angle going forward. Buyer beware! More

Sold me a lemon and refused to fix it. They avoid phone calls and service manager is rude and condescending. They avoid phone calls and service manager is rude and condescending. More

Cody Hardenbrook is a top notch and very appreciated Service Advisor. Every time we have had issues with our two Fords she has gone the extra mile to help. She will be the reason if we continue to buy Service Advisor. Every time we have had issues with our two Fords she has gone the extra mile to help. She will be the reason if we continue to buy from Don Hattan. Vicki and Jim Shepard More

I had a good experience at Don Hattan Ford in Augusta, KS. Austin Kastler helped me navigate the process, and I love my Ford Bronco Sport. 💝 KS. Austin Kastler helped me navigate the process, and I love my Ford Bronco Sport. 💝 More

Buyer beware! Stay away from this shady dealer. Watch out for "added fees" in the small print. They add 1498 to the internet price. Would it hurt to just be honest Stay away from this shady dealer. Watch out for "added fees" in the small print. They add 1498 to the internet price. Would it hurt to just be honest about it? More