On September 27, 2025, I purchased a vehicle from - 82nicolemurphy
On September 27, 2025, I purchased a vehicle from Truworth Auto that was advertised on their website. During the sale, my partner and I worked with a salesman named Jason. We were told the company prided itself on integrity, but our experience did not reflect that. Before purchasing, we noticed the key fob was not working. Jason said it “just needed a new battery” and went to replace it. We decided to proceed with the purchase. While reviewing the paperwork, I noticed two membership plans—a $1,000 tire plan and a $1,000 key fob replacement plan—had been added without prior discussion. When I questioned them, Jason insisted they were valuable and convinced us to keep them. After getting home, we discovered the key fob still did not work and, upon inspection, did not even have a battery installed. When I called Truworth, I was told it was my problem since the sale was complete. I purchased a new battery myself, but the fob was defective. Truworth was supposed to provide two working key fobs, but I only received one defective one. When I called about the replacement program, I was told I could not file a claim for 30 days. After that period, I learned the program only replaces fobs if they are lost, I am stranded and the car is towed to a specific location, which was never disclosed verbally or in writing. I later spoke with a manager who admitted he was unaware of the program’s process and said he would speak to the general manager and call me back—but he never did. If I could give this place no stars I would. I cannot set the alarm on my car, and on top of everything, the check engine light came on a week later. I got an inspection done before I purchased the vehicle and was told it was in great condition. Maybe I should not have taken it to the auto shop that Jason recommended. Maybe I would have gotten an accurate diagnosis.
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