Me and my husband purchased a pre owned 2017 Honda Civic - Benjamin Moreno
Me and my husband purchased a pre owned 2017 Honda Civic from Usman Ba at Andy Mohr in late February of 2025 and it has turned into nothing but issues with the dealership and General Manager. Two days after purchase I realized when the A/C was turned on that the air coming out was more hot than when the heat itself was turned on, so that following day I called Andy Mohr Nissan and explained the situation to Usman and they shortly after scheduled me an appointment to have the vehicle serviced and they offered to uber me around in the meantime. When I arrived the morning of my appointment, they had one of their auto mechanics notify me that the General Manager of the Andy Mohr Nissan said they would be charging me $180 just to have my vehicle seen and diagnosed, this is not to mention that when I purchased the vehicle it was contingent upon them fixing an already known issue with the trunk button inside the driver door which I now need to pay to have fixed...? None of this was told to me before arriving, and all of this is still with Andy Mohrs $30 additional a month, which makes you feel like your car is covered, but it most certainly is not. So far my entire experience with Andy Mohr Nissan has been short of pleasant and they seem very shady, when the mechanic spoke to me about the diagnosis fee he went as far as mentioning the issue being my compressor and gave me prices for them, to let me know what I would be responsible for and when I asked how they knew it was the compressor he said "that's what they said, you said, it was."
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