69 Illinois Volkswagen Service Centers

Great customer service, great service techs. - John

Great customer service, great service techs. Very thorough diagnosis. Knowledgeable service team helps solved issues.

Had the best experience working with Nick Rice while - Elle

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Ray is a fantastic salesperson—knowledgeable, kind, and - Tracy Rayner

Ray is a fantastic salesperson—knowledgeable, kind, and extremely professional. From the moment I walked in, he made me feel welcome and listened carefully to what I needed. He wasn’t pushy at all, just genuinely helpful and informative. His expertise and honesty made the entire experience smooth and stress-free. I truly appreciated his patience and attention to detail. If you're looking for someone who truly cares about helping you find the right solution, I highly recommend Ray!

It was a little low but when I picked up my car my car - WENDALHOLMAN

It was a little low but when I picked up my car my car ran 100%

They are very helpful and resolved my problem I had - BYOGFE

They are very helpful and resolved my problem I had Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts

I felt like the issue with my car was taken care of and I - LADCOCK1177

I felt like the issue with my car was taken care of and I was happy with the whole appointment.

Good location …… good service …. - npvranas

Good location …… good service ….. professional people …… they do good work ……. Comfortable waiting area …….. The team at Castle VW provided excellent service again for my Golf. The service was quick and painless through the whole process. These people are honest and hard-working. Their sales department is not at all pushy, and their service department knows its stuff. The only real criticism I have is that they are a Volkswagen dealership, and not something classier like Audi. I've never really liked Volkswagen much as a company, but I buy their cars any way, because they are cheap and reliable.

Ray was an excellent and knowledgeable person. His... - robthomp3

Ray was an excellent and knowledgeable person. His professionalism, friendliness and customer service skills are extraordinary band I'm extremely grateful to have met him!

Steve replaced the starter on my Lexus in the driveway. - Rod

Steve replaced the starter on my Lexus in the driveway. He did an excellent job and answered all of my questions.

Just had excellent service from Castle. - LPMEISTER33

Just had excellent service from Castle. My sensors started acting weird and turning themselves off, after recently getting my battery changed. I know sensors are stupid expensive, and was hoping it was just a software issue , but even getting that looked at can be expensive. But my advisor got the head tech Ricky to take a look before putting it in the shop, and he was able to fix it without needing to do any major work. I really appreciate that level of service.

I had a great experience with great customer service. - CYOUKHANNA1997

I had a great experience with great customer service. Everyone was very helpful and made the process very easy.

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

Finally a service center that doesn't try to take advantage - Olivia 543

Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.

I had a problem with the remote start on my car. - Phylliscigrang

I had a problem with the remote start on my car. I called Volkswagen customer service and that had me reinstall the app but it didn't work. They told me it would take 4-21 days to get back to me. I found that unacceptable. So, I called Daniel Sepulveda, who I purchased my car through. He was very gracious to help me and it only took a couple of minutes to get the app working. I'm so glad because the weather has been so cold. Thanks Daniel!

Great People, Great Service - Don

This dealership will become my home for service of my current and future vehicles. All past visits were met with professionalism, integrity, and competence of service.

It is a pleasure to be served by Daniel Magana, he helped - Jordan

It is a pleasure to be served by Daniel Magana, he helped me with the purchase of my car and with required maintenance.

Great work, love the Forever Warranty on my 2017... - Bob

Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!

If you are looking for a service department that truly - brianna.clark

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

Always get good service when. - geneva.mack1976

Always get good service when. I take my car in enjoy the coffee and muffin

Excellent, speedy service for my 1st diesel oil change. - choco4hire

Excellent, speedy service for my 1st diesel oil change. Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which fit my schedule perfectly. Will definitely come back for more services when the time comes. A+++

Service Department is TOP NOTCH! - ZacC

Have taken both my career and my son's car here for service. Both times the work was done right the first time and this is one of the few dealers who hands but tried to sell me unnecessary extras. Every detail was explained and the Service Manager took me back and showed me the issue to see it first hand. I will definitely be back next time I need to get serviced

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.