69 Illinois Volkswagen Service Centers

on-time appointment kept, all routine service required - beaches

on-time appointment kept, all routine service required was completed. I needed to schedule a follow-up appointment for a coolant issue that was diagnosed. Jocelyn helped me connect my new phone to the automobile. I'm not completely informed about the steps for the follow-up visit, not sure what is wrong and how it will be addressed?

Had the best experience working with Nick Rice while - Elle

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Came in for a car wash and every one treated me with - LYDB.gates

Came in for a car wash and every one treated me with respect. I love coming here and will continue to recommend people on stopping here for a purchase!!!

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Addressed my concerns and provided solutions. - criley5795

Addressed my concerns and provided solutions. Detailed explanation of issues going on I was very happy

Had a great experience! - Sandro Krkljes

Had a great experience! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again!

service was great and the team is always wonderful. - PJNSNR

service was great and the team is always wonderful. Keeping me updated the whole time.

Great service at this dealership. - JLaMantia

Great service at this dealership. The service team was very helpful, straight forward, and fast.

I had a problem with the remote start on my car. - Phylliscigrang

I had a problem with the remote start on my car. I called Volkswagen customer service and that had me reinstall the app but it didn't work. They told me it would take 4-21 days to get back to me. I found that unacceptable. So, I called Daniel Sepulveda, who I purchased my car through. He was very gracious to help me and it only took a couple of minutes to get the app working. I'm so glad because the weather has been so cold. Thanks Daniel!

Ray was an excellent and knowledgeable person. His... - robthomp3

Ray was an excellent and knowledgeable person. His professionalism, friendliness and customer service skills are extraordinary band I'm extremely grateful to have met him!

On time, great communication! - cduppler

On time, great communication! I would highly recommend and we will be using them again.

Just had excellent service from Castle. - LPMEISTER33

Just had excellent service from Castle. My sensors started acting weird and turning themselves off, after recently getting my battery changed. I know sensors are stupid expensive, and was hoping it was just a software issue , but even getting that looked at can be expensive. But my advisor got the head tech Ricky to take a look before putting it in the shop, and he was able to fix it without needing to do any major work. I really appreciate that level of service.

I had a great experience with great customer service. - CYOUKHANNA1997

I had a great experience with great customer service. Everyone was very helpful and made the process very easy.

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

Finally a service center that doesn't try to take advantage - Olivia 543

Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.

Great work, love the Forever Warranty on my 2017... - Bob

Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!

Chris is very knowledgeable . - Surkaj

Chris is very knowledgeable . Excellent customer service and you are always kept informed. Hopefully no more software updates

Excellent, speedy service for my 1st diesel oil change. - choco4hire

Excellent, speedy service for my 1st diesel oil change. Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which fit my schedule perfectly. Will definitely come back for more services when the time comes. A+++

Needed help with my license plate cover. - Ariel Davis

Needed help with my license plate cover. Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted and get help answering any questions I have.

Service Department is TOP NOTCH! - ZacC

Have taken both my career and my son's car here for service. Both times the work was done right the first time and this is one of the few dealers who hands but tried to sell me unnecessary extras. Every detail was explained and the Service Manager took me back and showed me the issue to see it first hand. I will definitely be back next time I need to get serviced

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.