69 Illinois Volkswagen Service Centers

Customer Service is pleasant from the moment you engage - Terry

Customer Service is pleasant from the moment you engage in scheduling service to picking up your vehicle.

As you know, when the maintenance (See the Dealer) light - Traded in Jason Todd for T'Challa

As you know, when the maintenance (See the Dealer) light comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the routine maintenance and returned home sooner than was estimated. Napleton staff were pleasant, hospitable, and I was able to work while I waited in their welcoming lounge area while enjoying a complimentary coffee. After my first visit to this location I must say that I highly recommend Napleton and am glad to be able to trust this dealership with our vehicle.

Came in for a car wash and every one treated me with - LYDB.gates

Came in for a car wash and every one treated me with respect. I love coming here and will continue to recommend people on stopping here for a purchase!!!

I had a great experience with great customer service. - CYOUKHANNA1997

I had a great experience with great customer service. Everyone was very helpful and made the process very easy.

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Service here is amazing Odaye kept me updated and - rngrandma72

Service here is amazing Odaye kept me updated and informed about my car repairs he was very professional and courteous.

I have been dealing with Luis for a number of years. - jameslester

I have been dealing with Luis for a number of years. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel.

Everything was just fine I purchased car from there, so - LOTSOFLOVE34

Everything was just fine I purchased car from there, so service was good. I'll be back to get other done when I have the funds

Great service at this dealership. - JLaMantia

Great service at this dealership. The service team was very helpful, straight forward, and fast.

I had a problem with the remote start on my car. - Phylliscigrang

I had a problem with the remote start on my car. I called Volkswagen customer service and that had me reinstall the app but it didn't work. They told me it would take 4-21 days to get back to me. I found that unacceptable. So, I called Daniel Sepulveda, who I purchased my car through. He was very gracious to help me and it only took a couple of minutes to get the app working. I'm so glad because the weather has been so cold. Thanks Daniel!

Ray was an excellent and knowledgeable person. His... - robthomp3

Ray was an excellent and knowledgeable person. His professionalism, friendliness and customer service skills are extraordinary band I'm extremely grateful to have met him!

On time, great communication! - cduppler

On time, great communication! I would highly recommend and we will be using them again.

Just had excellent service from Castle. - LPMEISTER33

Just had excellent service from Castle. My sensors started acting weird and turning themselves off, after recently getting my battery changed. I know sensors are stupid expensive, and was hoping it was just a software issue , but even getting that looked at can be expensive. But my advisor got the head tech Ricky to take a look before putting it in the shop, and he was able to fix it without needing to do any major work. I really appreciate that level of service.

This dealership was awesome. - kyle

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

Finally a service center that doesn't try to take advantage - Olivia 543

Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.

Great work, love the Forever Warranty on my 2017... - Bob

Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!

White collar service by very professional people and an - JULIE KROHN

White collar service by very professional people and an excellent job done on my car. They deserve straight A's all across the blackboard!

Excellent, speedy service for my 1st diesel oil change. - choco4hire

Excellent, speedy service for my 1st diesel oil change. Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which fit my schedule perfectly. Will definitely come back for more services when the time comes. A+++

Needed help with my license plate cover. - Ariel Davis

Needed help with my license plate cover. Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted and get help answering any questions I have.

Service Department is TOP NOTCH! - ZacC

Have taken both my career and my son's car here for service. Both times the work was done right the first time and this is one of the few dealers who hands but tried to sell me unnecessary extras. Every detail was explained and the Service Manager took me back and showed me the issue to see it first hand. I will definitely be back next time I need to get serviced

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.