137 Illinois Buick Service Centers

Wonderful customer service! - Rtumbo

Wonderful customer service! Got an oil change with the service department, and Jose Rivera helped us. We always appreciate him.

As always the dealership does a fine job of communicating - tjbisaillon

As always the dealership does a fine job of communicating with the customer. Oil change and tire rotation was complete in 45 minutes. Thank you Driscoll Motors

The staff provide professional, courteous service. - clodkicker

The staff provide professional, courteous service. Timely turn around time for service. Suggestion for improvement - I needed to wait for my vehicle and thus it took 4 weeks to get an appointment.

Excellent attention to detail for the service. - daveschramm336

Excellent attention to detail for the service. Well run operation and a very nice facility. Love the smaller, family feel vs the big dealerships focused on churning.

Great service and staff were able to get me in early. - Jason

Great service and staff were able to get me in early. Would recommend Yemm to anyone.

I appreciate how Todd looked out for me so that I was - SheilaEctor67

I appreciate how Todd looked out for me so that I was able to use my Buick rewards.

I had a great experience with having them fix the problem - laural

I had a great experience with having them fix the problem i was having with my car.

Great deals and the staff is very patient and - Kaylingalvan88

Great deals and the staff is very patient and understanding, will definitely recommend this place for you to buy your dream car!! Shout out to Kyle Condon for helping me out.

i bought a used ford f150 up there in july. - jrmehrmann

i bought a used ford f150 up there in july. When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of doing it correctly and putting motorcraft pads on, they put on ac delco brake pads. They squeeled everytime i stopped. so i took it up there and they told me that since they were acdelco brakes that they would squeel up to 3500-5000 miles. Here i am almost 10000 miles in and they still squeel every single time i slow down. BUTTTTT, thats not even the worst part. So my truck sprung a slow coolant leak, i took it up there to have them diagnose it, they charged me 189 dollars to diagnose it and told me it was my thermostat housing and t connector that was leaking. i paid the 189 plus the remaining 289 dollars to get it fixed. it took FIVE DAYS to get my truck back. Finally got it back and about a week later i realized that it was still losing coolant. So i called up and told them and they told me to bring it back. I took it up there and they took it to look at it. At this point they told me that it was my quick release coolant hose that was leaking and the total would be 675. They than than told my wife that they were charging us yet ANOTHER 200 dollar diagnosis fee???????????? For something they had already diagnosed and supposedly fixed. I am done with Cardinal because all they are is a skeeming greedy company that will try and milk you for whatever money they can get from you. Jameson Franco was the "advisor" that tried to charge me AGAIN for a diagnosis of something that i already paid a diagnosis fee. They finally....after about 15 minutes of frustrating conversation...took the fee off after i told them that nobody DISCLOSED information to me that there would be another fee. Please be careful of what these "advisors" tell you need done to your vehicle, especially Mr jamison franco.

The entire staff with whom I visited on July 28 were - Nancy

The entire staff with whom I visited on July 28 were cordial, and I appreciate their smiles showing me that they were glad I made the choice to come to Anthem for my oil change and the rotation of my tires on my 2020 Chevy Malibu! I appreciate the timely and prompt maintenance accomplished on my vehicle by Ian while I waited in the lounge area at Anthem, and I received the Multi-Point Vehicle Inspection paper report with good results explained by Dane. Thank you, Anthem team!

Easy to work with. - Aaron

Easy to work with. Work was done in a timely manner. Did an excellent job.

FIrst and foremost, I am never one to complain and I am... - jschmidt22

FIrst and foremost, I am never one to complain and I am very easy to please as a customer. However, due to my absolutely awful experience(s) with Bachrodt, and the fact that they offered the card advertising reviews, I decided to express my displeasure with them. My first experience was when I lost my keys and was in desperate need of a new key to be made for my vehicle, an obviously desperate situation. My first red flag was when I walked in the front door, there were multiple employees sitting at the cubicles nearby and not one of them looked at me or offered to help. When I stood there and no one acknowledged me, I walked around the lobby eventually finding my way back to the parts area. When I arrived at the parts desk to obtain a new key I was told the system was down. Okay, understandable. They took down my information and assured me I would receive a call by the next morning. I did not. So I called, was told the system was still down and I would receive a call later in the afternoon for an update, and they again took down my information. I did not receive a call once again, and at this point I am still without a key to my car and my car period. I called that next morning again, and was told they had my information and would call me when the key was done. At that point I disregarded Bachrodt and traveled out of town to obtain a new key. I never received a call from Bachrodt either, by the way. Thankfully we had a 2nd car in my family to travel out of town to get the new key! Nextly, I was in need of a replacement part for my car and despite my objections to doing business with Bachrodt, I decided to give them another try. This experience was even worse! I called for the part ahead of time and was told to come in the following day to pick up the part. When I arrived, I had one of the salesmen cut me off in the hallway heading back to parts and he rushed back to the parts desk ahead of me. The parts desk then serviced him before me, when he was only asking about an aftermarket part for a truck that he sold the day before. So I stood there waiting patiently for nearly 15 minutes before the guy at the counter yelled back for someone to come help me. When someone finally came up to help me, he acted he like it was such a chore to service me and have my business. While I was being serviced, the salesmen and the two parts gentlemen all made me feel like I shouldn't be there any my business was annoying to them. They laughed and joked and talked about the parts the salesmen wanted before the employee said "well I should probably go get your part" and walked away. He returned almost 5 minutes later and tossed my part on the counter, asked for my payment, rung me up, handed me my receipt, and mumbled what sounded like "thank you" and then went back to his jokes with the salesmen and fellow parts clerk. I have never, ever, received worse service in my life at any store in any industry, as I have twice now at Bachrodt. I truly am not hard to please at all when it comes to service, a simple thank you and a smile will satisfy me more than enough. Bachrodt has much to learn about customer service, that is for sure. I will never recommend anyone I know to go to Bachrodt for absolutely anything at all. I will be more than happy to travel out of town or pay extra to take my business elsewhere rather than to deal with Bachrodt. Their messages they play while you're on hold are such a joke..."we truly care about your business and customer satisfaction".....what a joke.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.