19 Illinois Mercedes-Benz Dealers

Fair, straightforward, and followed through on their - srpajor

Fair, straightforward, and followed through on their word. Pleasant and courteous interactions with everyone involved in the process - sales, paperwork, and delivery.

It was quick and easy as process and they were all - Hellothere

It was quick and easy as process and they were all helpful throughout. Would definitely go back for another car.

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Jacob was wonderful. - T Bessonet

Jacob was wonderful. This was our first experience buying a car out of state and he was professional. He hand walked us through the entire process and was always available to answer any questions needed. We were even set up with a technology specialist to go over the interior design and systems once we received the vehicle. I highly recommend using Jacob for your next purchase.

Attentive staff with great follow through! - mrsmitchmitch

Attentive staff with great follow through! My first Mercedes purchase and it won’t be the last.

My observation of the dealership service, housekeeping, - bjbauer56

My observation of the dealership service, housekeeping, personal was five star. Mark led the way.

Sales Person and Sales Manager were very friendly and - Lruffone

Sales Person and Sales Manager were very friendly and straight forward. They were interested in selling the vehicle but without the tricks and pressure tactics.

Peter and Vijay were highly professional and customer - Lara.akintilo

Peter and Vijay were highly professional and customer focus. Peter was waiting and met us at the door. They understood my needs.

Vital was Awesome! - Shannon Harris

Vital was Awesome! His customer service was impeccable 👌🏽. I had to travel from out of town, and he made the buying process effortless.

This is the fourth Odyssey I have purchased from Mike. - lylej66

This is the fourth Odyssey I have purchased from Mike. He is very friendly and easy to work with.

Courteous and kept me informed during the service - cduer3

Courteous and kept me informed during the service process. Price paid was as discussed prior to arrival.

We drove 7 hours to look at a suv. - saquarterhorses

We drove 7 hours to look at a suv. Justin was amazing and answered all my questions before we even left. They were so accommodating!

I visited (2) dealerships prior to coming to Bourbonnais - gregorywhitaker

I visited (2) dealerships prior to coming to Bourbonnais and I must say the customer service that was given to me at this locations was above and beyond the others. Victor was great at explaining all the features for the vehicles that we looked at. He also has a great personality.

I bought a 2022 Mercedes new and experienced a multitude - Anonymous

I bought a 2022 Mercedes new and experienced a multitude of error codes from the vehicle, one of which makes the steering pull to the right while driving among other issues. After receiving 3 different loner cars and months of trying to get the issues fixed the dealership told me they can not fix the issues this car has and I MUST return their loaner car to the dealership or they will file a stollen vehicle report and arrest me. I told them I don't want my car back if it is not fixed and we are now in the process of transferring the vehicle to a different dealership. I never received any communication about the status of my car through any of this which is not good and when I called to check on its status the manager told me he doesn't want to work on it. I then got the police involved to sort everything out and we are moving forward but the bottom line is this dealership lacks communication and the knowledge to fix the cars issues. Two separate issues now and they have basically told me they don't know how to fix it. The first issue got fixed with the steering wheel shaking over bumps but I had to tell their mechanics the cpu codes to fix that! I got on the Mercedes-Benz online forums and finally found the answer to educate their mechanics who are trained way more than I am and that took months too. Ridiculous! I do not recommend this dealership to anyone, for anything. Period.

Our experience with Travis and Theresa at Kunes Mercedes - Risa

Our experience with Travis and Theresa at Kunes Mercedes Benz of Sycamore was different than any other dealership we’ve had buying a vehicle from. The attention they gave us was beyond what we are used to. Besides being friendly and knowledgeable, everyone who works there went out of their way to make us feel welcome. The dealership is clean and bright. After ordering our vehicle, they kept us up to date on what was happening with it and when it would be delivered. When we picked up our vehicle, they made sure that everything was Perfect before we left. We will definitely be buying all our vehicles there in the future.

We contacted Mercedes by email four times and by phone - RO2023

We contacted Mercedes by email four times and by phone twice requesting interior photos or a video walk through of a vehicle that they only had 7 photos of the exterior. We received one response via email from Edward Bowen requesting we call him and nothing that we requested. When we replied asking again for photos as we were working we did not receive anything. When we got off work and still had no photos we called the Sales Manager Bart Kievit and had to leave a message, we received no response from him either. We called back and spoke with somebody named Julian who said he would send us photos and never received anything. Apparently they don't care about good customer service! Contacted another dealership in IL and purchased our SUV there.