21 Illinois Mercedes-Benz Dealers

Jaime is simply the best! - Jada Santi

Jaime is simply the best! Professional, knowledgeable, and truly cares about his clients. He made the whole experience smooth and enjoyable. Highly recommend!

Great support and communication with the staff. - bri.l.wilson

Great support and communication with the staff. Couldn't be more pleased with my vehicle and the process.

Geoffrey Miller is always been outstanding always goes - sbd

Geoffrey Miller is always been outstanding always goes the extra mile to assist me in accommodate me

Mercedes is a professional , competent on time service - diego1973

Mercedes is a professional , competent on time service with a exceptional knowledgeable team and customer service

I have purchased 15~ new & certified pre-owned cars over - BTOPIA

I have purchased 15~ new & certified pre-owned cars over the years from various local dealerships & have always hated the entire process. It is typically such a lame experience, enough so that we have NEVER purchased 2 cars from the same dealership. That was until recently when we found Mercedes of St. Charles - WOW. They seem to have 'rewritten the script' on defining a positive customer experience & working with Andrew Sofiakis was easily the "best" (by a long shot). We never felt like we were being 'sold', let alone manipulated or pressured into making a decision. Andrew was incredibly professional, personable, & he is one of the most knowledgeable car experts we've met. He seemed to know everything about the models we were interested in (pros & cons), even those we were considering from other dealers. Andrew never once disparaged his competitors, or other makes/models we were comparing to the Mercedes. He treated my wife as an equal with all the respect one would expect. I only call that out because every other time we've purchased a car together, at some point the salesmen would always defer to the 'man'. Although we were leaning towards buying a Porsche, with plans to visit another dealer that day, we never made it out the door. Andrew let the car sell itself, politely answering questions & further establishing his credibility & that of the entire dealership. The car we were interested in was already competitively priced, but I have a natural aversion to paying 'list price' for anything. At the same time, I'm not a big fan of haggling! Fortunately, there was no 'stiff-arm' sales tactics & the Sales Manager (Allan) worked with me on the price & made me feel comfortable that I was getting a great deal on a great car. After deciding to purchase, Allan & Andrew introduced us to Gene to finalize the paperwork. This is typically where all the high-pressure sales tactics & upselling come into play, but with Mercedes of St Charles, this never happened. Gene did offer us a few options to consider, but there was no hard-selling involved, only data points with clear context, & how related decisions would impact the purchase price or payment. Best - Gene was able to provide us with a better rate & the entire transaction only took 30~ minutes to complete! Similar to our experience with Andrew, working with Gene was the 'best' buying experience we've had purchasing a new car. Worth noting, before we left to drive our new car home, I noticed a small, but deep scratch on the back of the car. Even after I showed my wife, it was tough for her to see. It was not a 'deal breaker' but I shared my concern with Allan. I was expecting him to push back & explain it away or try to convince me that the scratch was not noticeable. Instead, Allan immediately called "his guy" who was not even working that day. Allan sent him a picture over the phone & within 15 minutes his guy drove to the dealership & fixed the scratch as though it had never existed! I rarely write reviews & this is a LONG one, but we had such a terrific buying experience at Mercedes of St Charles, it's worth telling others. We will buy more cars in the future & this dealership will be the first one we visit. Well done!

Exceptional service ~ Highly recommend knauz and their - rschlender

Exceptional service ~ Highly recommend knauz and their team. I recently bought a 2025 E350 4matic Mercedes and from the start the whole experience was seamless. I worked with Peter and Ryan and they made my buying experience one of the easiest by far. Peter was super helpful with showing me all the features and how to operate my new car. I'm not very tech savvy and after Peters instructions, I felt very comfortable with how to navigate all of the (new to me) features. Thank you so much for all your help.

Elmis Figueroa was very patient with me and resolved my - vdeconti

Elmis Figueroa was very patient with me and resolved my issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle.

Kimberly was kind and patient with my parents and made - dbougas

Kimberly was kind and patient with my parents and made the entire experience easy without pressure. Couldn't have been happier with our sales transaction.

Vital was Awesome! - Shannon Harris

Vital was Awesome! His customer service was impeccable 👌🏽. I had to travel from out of town, and he made the buying process effortless.

I wasn’t sure if I wanted to trade in my car for a new - lindamom1

I wasn’t sure if I wanted to trade in my car for a new GLA250. The sales department and financial department were so helpful. They made it easy for me to decide. I’m enjoying my new car thanks to their help.I Highly recommend this dealership!!

I recently had the pleasure of working with John Vang, - JoshuaLH78

I recently had the pleasure of working with John Vang, Chris Loch, Geoff Feinblatt, and Jim Schaffer at their dealership, and I can confidently say they are the best in the automotive business! From the moment I walked in, their professionalism and dedication to customer service were evident. I was in the market for a brand new 2025 Honda Pilot, and these four gentlemen made the entire process seamless and enjoyable. They were incredibly transparent about the pricing, options, and features, ensuring I had all the information I needed to make an informed decision. There was no pressure at any point, which made the experience even more pleasant. What truly impressed me was their efficiency. I was out of the dealership in less than 30 minutes, which is remarkable considering how thorough and personalized the service was. They took the time to listen to my needs and preferences, and it was clear that they genuinely cared about finding the right vehicle for me. I highly recommend John, Chris, Geoff, and Jim to anyone looking to purchase a vehicle. Their commitment to excellence and customer satisfaction sets them apart in the automotive industry. Thank you for making my car-buying experience a breeze!

Good cars, great dealers, nice facility. - jgostele49

Good cars, great dealers, nice facility. Good selection of products and service facilities. Pleasure to do business with

Everything was beautiful. - allenweb

Everything was beautiful. The new owner is cool. All the people there is cool not like it used to be before. it makes me feel like I’m being treated the way I should’ve been treated all the time in dealing with my Mercedes.🙏

I visited (2) dealerships prior to coming to Bourbonnais - gregorywhitaker

I visited (2) dealerships prior to coming to Bourbonnais and I must say the customer service that was given to me at this locations was above and beyond the others. Victor was great at explaining all the features for the vehicles that we looked at. He also has a great personality.

I bought a 2022 Mercedes new and experienced a multitude - Anonymous

I bought a 2022 Mercedes new and experienced a multitude of error codes from the vehicle, one of which makes the steering pull to the right while driving among other issues. After receiving 3 different loner cars and months of trying to get the issues fixed the dealership told me they can not fix the issues this car has and I MUST return their loaner car to the dealership or they will file a stollen vehicle report and arrest me. I told them I don't want my car back if it is not fixed and we are now in the process of transferring the vehicle to a different dealership. I never received any communication about the status of my car through any of this which is not good and when I called to check on its status the manager told me he doesn't want to work on it. I then got the police involved to sort everything out and we are moving forward but the bottom line is this dealership lacks communication and the knowledge to fix the cars issues. Two separate issues now and they have basically told me they don't know how to fix it. The first issue got fixed with the steering wheel shaking over bumps but I had to tell their mechanics the cpu codes to fix that! I got on the Mercedes-Benz online forums and finally found the answer to educate their mechanics who are trained way more than I am and that took months too. Ridiculous! I do not recommend this dealership to anyone, for anything. Period.

Our experience with Travis and Theresa at Kunes Mercedes - Risa

Our experience with Travis and Theresa at Kunes Mercedes Benz of Sycamore was different than any other dealership we’ve had buying a vehicle from. The attention they gave us was beyond what we are used to. Besides being friendly and knowledgeable, everyone who works there went out of their way to make us feel welcome. The dealership is clean and bright. After ordering our vehicle, they kept us up to date on what was happening with it and when it would be delivered. When we picked up our vehicle, they made sure that everything was Perfect before we left. We will definitely be buying all our vehicles there in the future.

We contacted Mercedes by email four times and by phone - RO2023

We contacted Mercedes by email four times and by phone twice requesting interior photos or a video walk through of a vehicle that they only had 7 photos of the exterior. We received one response via email from Edward Bowen requesting we call him and nothing that we requested. When we replied asking again for photos as we were working we did not receive anything. When we got off work and still had no photos we called the Sales Manager Bart Kievit and had to leave a message, we received no response from him either. We called back and spoke with somebody named Julian who said he would send us photos and never received anything. Apparently they don't care about good customer service! Contacted another dealership in IL and purchased our SUV there.