Mercedes-Benz of Naperville

Great experience overall. The staff was professional, attentive, and made the process smooth and stress-free. I appreciate the clear communication and timely service. Highly s The staff was professional, attentive, and made the process smooth and stress-free. I appreciate the clear communication and timely service. Highly satisfied! More

Excellent customer service. Service was completed on time, I will always use this dealership service Service was completed on time, I will always use this dealership service More

First and foremost, Ron the salesman was great to work with. 5 stars! This review is a reflection of the full experience. Mercedes of Naperville is owned by a parent company out of Florida so everything r with. 5 stars! This review is a reflection of the full experience. Mercedes of Naperville is owned by a parent company out of Florida so everything runs through Auto Nation. Any negotiations run through Auto Nation, which means there aren't really any to be had. The purchase included a 120 point certification of the vehicle. After I purchased my vehicle I went to put gas in it for the first time & the gas cap release button did not work. Then I realized the knob for the lights was also not working. They are both in the same panel so thought it was a fuse. There was a limited warranty through Auto Nation so Mercedes of Naperville told me to take it to my local Jeep dealership in Wisconsin & it would be covered. Turns out only the gas cap release button ($800) was covered under the warranty. Was told by Mercedes of Naperville that they would cover the lights ($400). Upon the local Jeep dealership working on it they removed the panel & found that whoever worked on it at Mercedes of Naperville forgot to plug in the connector plug so there was no power to the panel. Amazing concept...plug something in & it works. Whoever did the 120 point inspection obviously didn't actually inspect the lights or gas cap release. My local Jeep dealership only charged me the $200 diagnostic fee instead of the full $1200 repair. Mercedes agreed to reimburse the $200 fee. Took 6 weeks plus & SEVERAL emails to actually get the check in hand! Not to mention 3 trips on 3 different days to the local Jeep dealership, which amounted to a full day of missed work. Mercedes of Naperville is lucky to have Ron as their salesman or this review would've been 1 star!!! More

I had a great experience buying my car from the dealership. Elmis answered all my questions in full and anything he was not sure of he found out in a timely fashion. The whole crew was more than we dealership. Elmis answered all my questions in full and anything he was not sure of he found out in a timely fashion. The whole crew was more than welcoming and helpful through the process and for this I recommend them if you are looking for a new vehicle. PM~ More

Great dealership, fantastic customer service, and sales were not pushy or high pressure. I enjoyed the experience so much I purchased two vehicles in five days. were not pushy or high pressure. I enjoyed the experience so much I purchased two vehicles in five days. More

My experience was wonderful! My sales person Jack was excellent! He gave me everything I asked! My sales person Jack was excellent! He gave me everything I asked! More

My total experience was excellent at AutoNation! I really enjoyed working with Liz. She was an absolute professional, and I felt like I got high Touch service through the process.! I really enjoyed working with Liz. She was an absolute professional, and I felt like I got high Touch service through the process.! More

Dante was excellent. He was welcoming, kind and provided excellent customer service care. His updates were prompt and informative. I recommend this location for your serv He was welcoming, kind and provided excellent customer service care. His updates were prompt and informative. I recommend this location for your service needs. More

This is our 3rd Mercedes we have purchased from Naperville MB. Sales staff friendly and knowledgeable. Service is awesome! We come back because they earned my business . Naperville MB. Sales staff friendly and knowledgeable. Service is awesome! We come back because they earned my business . More

Elmis Figueroa was very patient with me and resolved my issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle. issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle. More