A very bad experience at the Terry Reid Hyundai - kelder1377
A very bad experience at the Terry Reid Hyundai dealership in Cartersville. I had had an unfortunate situation where I had purchased a car from a private owner. I have a major back issue and am tall and unfortunately the car was just too small for me with my issues but in excellent condition. I went to trade it in and warned the dealership I had spent my budget on the car and needed to trade down. I had told them I had been lowballed at dealerships before and had to leave, and I was re-assured they were very aggressive on their pricing. It is a 2018 fully loaded Subaru.
They lowballed me and offered $13,000 for my car (what in the world) and I was shown a car fax that it is worth $11K but had it marked in fair condition (the car is in excellent condition). They came up to $17,000 and I still said no as they wanted me to pay an additional $20,000 on top of that I had already spent on the trade in car. I can't afford that. Then, I was offered $22,000 trade in with a $5,000 out of pocket amount if I purchased today and signed. I could of course do that. I asked for a moment for my mom and I to discuss, and the manager came over and I thanked him as we thought he was the one that made this offer happen. He said wait, wait - that is not correct, and the over was revoked. They tried to say it was only something to get approved. If that were the case, then why did I not have to sign any other offers they presented me. This is deceptive and a flat out lying. Please be careful going to this dealership - especially if you are in a bad situation, financially conservative and need honestly and fairness.
See revoked offer and text stating that they aggressively price. Very bad experience. That is not the way you build trust or do business.
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