We had to take our 2020 Hyundai Palisade back aging fo - andreaperry65
We had to take our 2020 Hyundai Palisade back aging fo the oil consumption and knocking issue again on December 6, 2024. We spoke with Raphel in the service department. We ended up having to leave the vehicle, and they don't have loaners so we had to rent a vehicle at the Enterprise-rent-a-car next door $300.27. We advised them that we had an extended warranty with Triton, but when we called back the said they called but the warranty wasn't covered and it would cos about $350 to $400 to replae the oil gasket housing. I came in and paid the $415.34 on 12/10/2024.
We ended up taking the car back to the Hyundai in Kennesaw on 12/23/2024 where we purchased it last October because it was starting the same issues from the previous vist to Terry Reid Hyundai in Cartersville, and they did an inspection and changed the oil free of charge, and the service advisor asked to see our paperwork on where we paid to have this issue repaired, but it was still leaning from the oil gasket housing. They advised us to contact Raphel at Terry Reid, so we called him and put the service advisor on he phone and then he asked to bring the vehicle back in to be inspected. We took the vehicle back on 12/23/24 after the telephone call and then he became ver defensive and said they sealed the gasket, but if you look on the receipt they charged for the part, labor, tax, transaction fee totaling $415.34. Raphel then stated that it would cost an additional $600 to do the repair that we just paid for. We called the extended warranty company and they stated that that part and service is covered under our extended warranty and that they didn't receive a call from Raphel at Tery Reid Hyundai about coverage because they keep a call log for warranty requests and authorization. We called the Terry REid Dealership this morning to speak to the general manager and were told nobody was available and we would have to speak with Raphel. I can honestly say that I have never in my 59 years have ever seen such a clear disregard to other human beings with price gouging in this economy. This dishonesty and disrespet is just wild.
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