ALM Hyundai West

I love coming to this location and purposely go out of my way to have my vehicle serviced here. As a Director of Human Resources in the hospitality industry, I understand the importance of training, customer way to have my vehicle serviced here. As a Director of Human Resources in the hospitality industry, I understand the importance of training, customer service, and creating a positive guest experience. From day one, this team has treated me like family. Ms. Williams greets me as if we've been friends for years and always makes me feel welcome the moment I walk through the door. Chad ensures that I am taken care of throughout the entire service process, from the moment he receives my vehicle until the service is complete. As someone whose profession centers on delivering exceptional service, I truly appreciate the level of care, professionalism, and genuine hospitality this team consistently provides. They have earned my loyalty, and I will continue to go out of my way to bring my business here. Highly recommended More

I had a great experience buying my car! Armani Lee was very friendly, patient, and easy to work with. They took the time to understand what I was looking for and answered all my questions c Armani Lee was very friendly, patient, and easy to work with. They took the time to understand what I was looking for and answered all my questions clearly. The whole process was smooth and stress-free, with no pressure at all. I really appreciated their honesty and help in finding the right car for me. I’m very happy with my purchase and would definitely recommend them to others. More

It's always a pleasure working with the team at ALM . keep up the great work. keep up the great work. More

Friendly staff willing to help but does not provide 100% transparency from what I experienced.. ending up feeling like a sale and a commission check then an individual person. transparency from what I experienced.. ending up feeling like a sale and a commission check then an individual person. More

This service department at this dealership is a circus, I was highly disappointed with the whole process and tried my hardest to be patient but between the lack of communication between team members and lack was highly disappointed with the whole process and tried my hardest to be patient but between the lack of communication between team members and lack of management presence onsite to address escalations, I would never step foot in this establishment again. I purchased my vehicle from ALM Hyundai West back in 2017 and would have liked to remain a loyal customer until my next car purchase but the way my car repair incident was handled left me completely discouraged to support such chaos and lack of basic professionalism. I even ended up getting into an argument with another customer while picking up my car after overhearing the customer and another advisor making snide remarks and insinuations about my advisor within earshot of both of us. The fact that you would engage in indirectly criticizing your team member with a customer in front of your team member speaks volumes. *Update on June 1 * I’m now in the lobby of ALM Hyundai West as I type this waiting for a courtesy car for over 2 hours as my car is being pulled back to determine the issue that I thought was resolved. I came in on the 15th of May to have my car serviced due to my vehicle not starting and after almost two weeks I picked it up and paid over $1800 however the exact issue I bought it in for began happening the very next day after pick up and on Sunday my car left me stranded. I ended up taking an Uber home and this morning when I was in the process of getting a tow truck to tow my car back to ALM Hyundai West the car started and I drove in right in. It’s absolutely bizarre that there is never a manager or anyone from leadership present to address escalations, the service advisors are stepping in to handle escalations. Last week one guy was playing manager and now today it's a different service advisor. More

I visited this dealership on several occasions before making my final purchase, and each experience was a pleasant one. Everyone was kind, courteous, and welcoming. My sales representative, Armani, deliv making my final purchase, and each experience was a pleasant one. Everyone was kind, courteous, and welcoming. My sales representative, Armani, delivered exceptional service and made the entire process smooth and enjoyable. I highly recommend this dealership to anyone looking for a great car-buying experience. More

The customer service of the service rep was good, but having to wait 3-hours for an oil change and tire rotation is absolutely absurd. I will start going elsewhere for my oil changes. having to wait 3-hours for an oil change and tire rotation is absolutely absurd. I will start going elsewhere for my oil changes. More

Very clean very professional had a wonderful experience in and out thank you good job in and out thank you good job More

non-communicative. was told that we would receive our car the monday after purchase, and when it didn't arrive, we were told wednesday/thursday. and when it didn't arri was told that we would receive our car the monday after purchase, and when it didn't arrive, we were told wednesday/thursday. and when it didn't arrive, we were told the next monday or tuesday. On the morning of delivery, I communicated that I needed the car before 5PM, as I would be unavailable afterward, and didn't receive it until 5:30PM. We didn't receive anything for our patience and the lack of communication. We asked for a loaner car while we were waiting, and they didn't have anymore (giving them the benefit of the doubt here). I have a general apprehension of dealerships, and this interaction solidified that apprehension. I would not recommend this dealership to anyone and, perhaps, might even suggest that unless they are purchasing a car that they will be taking home that day, that they should consider shopping elsewhere. More

I had three sales persons, Mike, Julian and Jean Aristide. All of them were warm and welcoming and made me feel like family. Jean and the sales team worked with me and my bad credit to get me into a Aristide. All of them were warm and welcoming and made me feel like family. Jean and the sales team worked with me and my bad credit to get me into a car that I could afford to make monthly payments on. Everything worked out well and they are good at making the car buying experience pleasant. More