DON’T WASTE YOUR TIME! - brandonwms13
DON’T WASTE YOUR TIME!!!!
I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on their website. The representative continued to forward me to the sales department for over 10 minutes and no one picked up the phone.
On Wednesday, December 21 I reached out again. I then was able to speak with Zach. I had questions regarding availability, pricing, and trade-in appraisal. Due to me being out of town for the holidays, I requested that a virtual appraisal be made on my vehicle. I sent the sales rep, Zach, all the information he requested such as pictures, vin, etc. I never heard back.
Yesterday, December 26 I reached out via phone and spoke with Melissa. She stated that the vehicle was still available, and I could make an appointment to come in, test drive, and purchase the vehicle. She advised me that she would have the keys pulled and vehicle ready. So, I made an appointment for today. After confirming my appointment, she sent a text message to “ask for Zach when you arrive”.
Today after securing financing through my credit union, I traveled over an hour to the dealership to find out that not only was Zach off today but also the General Manager was driving the vehicle and he wasn’t there. At this point, I have wasted so much time, so I decided to leave.
It is evident that these people are not wanting to do business. I have been in Sales & Business Development for over 15 years, so I expect certain things when doing business, like communication. It is surprising but I assume business is doing very well, despite high-interest rates and a horrible market. I have chosen to go elsewhere to purchase a vehicle.
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