Stone Mountain Honda

Unsatisfactory service, poor customer service, unreliable reports and diagnostic. I am not satisfied with the service I received. I was ove billed for a defective parts instead of replacing the p unreliable reports and diagnostic. I am not satisfied with the service I received. I was ove billed for a defective parts instead of replacing the parts I was charged. My vehicle is 4780 miles and the a/c was not cooling properly. More

So many sites to put these. DealerRater seems to be paying google a lot to get shown early, so I'll do it here. I owned my own shop long ago but that taught me that while deale DealerRater seems to be paying google a lot to get shown early, so I'll do it here. I owned my own shop long ago but that taught me that while dealerships usually focus on sales, it's the shops that bring people back for their next car, and most dealerships seem they couldn't care less about customers' experience with repair and maintenance.. Curry and the former owners of this place both convnced me I never needed to visit again. The frst shop actually lied to my face; the second made it perfectly clear the did not want my business. Imagine my shock coming in to this place now under Group 1 to find at least a service rep who seemed to care about the customer and (shock) was actually competent and honest. I sure hope that Andrew is representative of the rest of the place. If so, they've got my service business and a good shot at selling us the next Honda. Bravo, sir. It's a joy to run into somebody else who treats folks as well as we did at my own business. Thank you. Oh - please do fix your phone system! I went into nevernever land 3 times trying to call back to service. More

They got me in at my appointment time. Then called me when I they were down about four hours later Then called me when I they were down about four hours later More

The dealership has a great vibe to it the manager and salesman were very helpful in the process. They both made sure I was well taken care of great place to purchase a vehicle. salesman were very helpful in the process. They both made sure I was well taken care of great place to purchase a vehicle. More

❌ ZERO STARS! ! I normally do not leave negative reviews, but my experience with Group 1 Honda Stone Mountain was extremely frustrating and disappointing. We we ! I normally do not leave negative reviews, but my experience with Group 1 Honda Stone Mountain was extremely frustrating and disappointing. We were quoted around $40,000 for a Honda CR-V, and the quotation clearly showed 0.4 miles on the vehicle. Based on that information, my family and I put a lot of effort into traveling to the dealership. We had our kids with us, including their car seats, and had to arrange an Uber. The trip took approximately 1 hour and 40 minutes. What makes this even more frustrating is that my wife and I received more than 100 calls from the dealership, yet during all those conversations, nobody clearly informed us that the vehicle actually had 2,237 miles on it. The quotation we received clearly stated 0.4 miles. When we finally arrived at the dealership and saw the vehicle, we discovered the mileage was 2,237 miles, not 0.4 miles. If we had been told the actual mileage from the beginning, we would never have considered making the long trip to the dealership. Our understanding throughout the process was that we were discussing a new Honda CR-V. Once we arrived, however, we were told that they would not sell a new vehicle at the quoted price. This should have been communicated clearly before we spent so much time and money traveling there. The most disappointing part was how management handled the situation. After my family traveled for nearly two hours based on the information provided to us, I expected at least a sincere apology or some acknowledgment of the inconvenience. Instead, the manager barely spoke with us, and we did not even receive a meaningful “sorry” for what happened. This was not simply about the price. It was about accurate information, transparency, communication, and respect for a customer’s time. If the quotation had clearly stated 2,237 miles instead of 0.4 miles, we would have known what we were considering and could have made our decision without wasting an entire trip. My family left the dealership extremely frustrated and disappointed. After receiving more than 100 calls from the dealership, it is especially disappointing that such an important detail as the vehicle’s mileage was never clearly communicated to us. I normally try to give businesses the benefit of the doubt and rarely leave negative reviews, but this experience was frustrating enough that I feel other customers should know what happened. Please double-check the vehicle’s actual mileage, pricing, and all terms in writing before traveling a long distance to this dealership. There are other Honda dealerships in the area, so I recommend comparing your options and making sure everything is clearly confirmed before making the trip… More

Their auto shop staffs and technicians are criminals. They almost killed me and my family with their negligence. I went to change my car front bar stabilizer, 1. They didn't change it and I was charged h They almost killed me and my family with their negligence. I went to change my car front bar stabilizer, 1. They didn't change it and I was charged heavily 2. The technician unscrew the bar and didn't screw it back, thank God it was a weekend I rarely go out with the car. Because of my little knowledge about vehicles i decided to check what they changed, there i found out every nonsense they did. Just want to implore anyone who cares to visit stone mountain Honda Group 1. be vigilant and be sure you take a thorough look at your vehicle before leaving the place because noone is ready to be responsible for the careless act. Both their staffs and technicians are unprofessional, they only carries the goodwill of Carey Paul's Honda. During the days of Carey Paul's I always fill satisfied whenever I brings any of cars in but this new management Stone Mountain Honda Group 1 sucks. More

Great customer service, honest service and this dealership has very reasonable prices compared to other Hinda dealerships. Stone Mountain Honda great job! dealership has very reasonable prices compared to other Hinda dealerships. Stone Mountain Honda great job! More

I have no problem with the service it’s just that if it takes more than a less than a day or more than day I think you should consider loners service takes more than a less than a day or more than day I think you should consider loners service More

I have no problem with the service it’s just that if it takes more than a less than a day or more than day I think you should consider loners service takes more than a less than a day or more than day I think you should consider loners service More

3 hour wait time for oil change! Manager called customer service into meeting while customers are waiting for their vehicles. Everything was not checked as they promised. Brought me Manager called customer service into meeting while customers are waiting for their vehicles. Everything was not checked as they promised. Brought me the wrong keys/car! Overall very poor experience. More