The actual buying experience went smoothly. However, we... - Jill C
The actual buying experience went smoothly. However, we traded my car in on this purchase on 3/14 and I just called my previous lender today, on 3/31, to confirm payoff. The loan balance was not paid off within the 10 days and is now showing past due. Update, it's 4/2, still not paid off and they're well past the 10 day payoff that was requested. Nielson at the Orlando location still says the bank should have the check tomorrow. Update, 4/3, bank still hasn't received payment, payoff is now $150 more than when requested. We ended up just paying it off over the phone. Called Hertz and now Nielson says that the electronic payment wasn't sent to the bank until 4/1, so they didn't pay until we called asking about it. He argued with my husband that this is business as usual with them. So, takenote, don't bother with them.
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