CarMax
Tampa, FL
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I had a great experience at CarMax, and I especially want to thank Mike and the service team for their outstanding help throughout the car-buying process. Mike was professional, patient, and helpful from to thank Mike and the service team for their outstanding help throughout the car-buying process. Mike was professional, patient, and helpful from beginning to end. He made the purchasing process smooth and stress-free, answered all of my questions, and made sure I felt comfortable with my decision. I also really appreciate the service team for taking the time to thoroughly check the vehicle and make sure everything was in good condition. Their attention to detail and willingness to help gave me confidence in my purchase. Thank you, Mike, and the CarMax service team, for providing such excellent customer service and making my car-buying experience a positive one. I truly appreciate all your help and would definitely recommend CarMax to others! More
This was my second experience with Carmax. I sold a Prius to them when my mother was no longer able to drive. Then I made a decision to buy a used Toyota CHR. I was a manager at a European Aut I sold a Prius to them when my mother was no longer able to drive. Then I made a decision to buy a used Toyota CHR. I was a manager at a European Automotive Repair facility for several years and during that time helped many people with their Carmax warranties. I KNEW I wanted that warranty, it's excellent. I was treated like I was the only client there at the time. All of my questions were answered, there was NO high pressure and I felt confident that I was getting a reasonable deal on the car. I had been shopping for a while and the anxiety of going to a dealership was really bothering me. I can't stand the thought of two different people going into a dealership, buying the same car and getting two different prices because one person haggled just the right way and the other didn't have experience in the haggling. I'm happy and look forward to many happy years with my new purchase. More
Everyone at this dealership was nice and welcoming. Kim especially made my experience wonderful by giving the best advice, being kind and patient, and making us laugh through the process of buying a ca Kim especially made my experience wonderful by giving the best advice, being kind and patient, and making us laugh through the process of buying a car. More
We had the van we wanted shipped from Alabama to Tampa. They claimed to have done their hundred plus point inspection and missed dirty interior as well as no cold. Additionally the DVD player has not worke They claimed to have done their hundred plus point inspection and missed dirty interior as well as no cold. Additionally the DVD player has not worked consistently and the previous owners profile information is still in the system. They clearly have not done a factory reset. They originally had the car for three days to review everything and gave it a clean bill of health. When we went to look at it we found the issues and then they had it for another five days and fixed some of the issues, but not all. They also provided inconsistent appointments. Verbally saying the appointment is scheduled for one day and then sending me a text for an appointment that's scheduled two days earlier than what was verbally communicated. This was our 5th vehicle purchased from here, but also may be our last. More
A highly experienced representative assisted me with my purchase and had the total transaction completed in a timely manner. I realized also during this transaction that the sister dealership in Clearwate purchase and had the total transaction completed in a timely manner. I realized also during this transaction that the sister dealership in Clearwater was not honest and on two previous purchases did not provide me the warranty credit that Tampa provided. More
I had an amazing experience with CarMax from start to finish. The entire process was smooth, easy, and stress-free. My vehicle was ready when I arrived, and everything was organized and efficient. Dan finish. The entire process was smooth, easy, and stress-free. My vehicle was ready when I arrived, and everything was organized and efficient. Daniel at the Tampa location was outstanding. He was professional, knowledgeable, and incredibly helpful throughout the entire process. CarMax gave me a fair value for my trade-in, and they paid off my previous vehicle very quickly, which really impressed me. Overall, I couldn’t be happier with my experience. I highly recommend CarMax, and I will definitely do business with them again in the future! More
