People tell me not to have my service done at the - treepac61
People tell me not to have my service done at the dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m getting work done by people who really know Subarus. In addition, I think their customer service is excellent. Let me tell you about my experience today with Jason. I went in to drop off my car to have a tire repaired or replaced. I wasn’t sure which but I got a flat tire the night before. I went online and booked my appointment easily. I got there and Jason said he thought it would need to be repaired but said he’d have someone look at it and if it needed to be replaced he’d let me know the price before they did the work (which is their standard practice). Here’s the part I wasn’t thrilled with…40 minutes later I hadn’t heard anything so I asked Jason and he immediately to check on it. He said my car was next up and he would let me know as soon as he had more information. He could see that I was not pleased…usually I’m in and out within 60-90 minutes, but I had brought my laptop and I was getting plenty of work done. But I had a work call coming up (that I thought id be able to take from home but that wasn’t looking likely). Jason can over a little later to tell me that in fact I did need a new tire. He told me the price and then immediately said that he would only charge me 1/2 of that for the inconvenience they caused. I appreciated the gesture but on top of that he offered me a space where I could take my call from a cubicle in a small. office so that I didn’t have to do it from the service waiting area. To me, that’s stellar customer service. Apparently two technicians went home sick but Jason did not lead with that as any kind of excuse. This is why I will continue to have my cars serviced where I buy them…Subaru of Fort Myers.
Read More