Good Service but Poor Communication
I scheduled an - Dennis
Good Service but Poor Communication
I scheduled an appointment online at Mercedes-Benz of Wesley Chapel to have new tires installed, arriving at 7:30 for my 7:40 appointment. Unfortunately, I found out upon arrival that they didn’t have all four tires available but assured me they would have them by 1 pm. They offered a ride home, and Gabriel, the driver, was professional and courteous.
However, the lack of communication throughout the day was frustrating. By 3:40 pm, having received no updates, I tried to reach the dealership via text, email, and phone, but couldn’t get a response. I tried again at 4:05 pm and finally reached Gabriel, who let me know they were still working on my vehicle and expected it to be ready between 6 and 6:45 pm. I decided I would pick it up the following day.
At 8:03 pm, I received a text confirming my vehicle was ready. Thankfully, the pickup experience went smoothly the next day, with both Matthew and the billing staff providing excellent service. Overall, better communication would greatly enhance the customer experience. Thank you.
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