Mercedes-Benz of Jacksonville
Jacksonville, FL
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607 Reviews of Mercedes-Benz of Jacksonville
Today my appointment was a good experience the dealer provided a loaner car and the experience was excellent the persona was friienly an n professional provided a loaner car and the experience was excellent the persona was friienly an n professional More
Jonathan Hill is my service advisor. Jonathan always stops and listens to my concerns. He is always showed the courtesy and respect. I would recommend Mercedes-Benz of Jacksonville an Jonathan always stops and listens to my concerns. He is always showed the courtesy and respect. I would recommend Mercedes-Benz of Jacksonville and Jonathan Hill Thank you again, Jonathan Frank Paolillo More
Customer service is outstanding. My rep Rick was very helpful and notified me about a recall on my vehicle that I was not aware of. I informed him of some concerns with my vehicle an My rep Rick was very helpful and notified me about a recall on my vehicle that I was not aware of. I informed him of some concerns with my vehicle and he insured me that he will make sure the mechanic goes over the vehicle. He did so and sent a video of some problems that I did not know existed and so glad he did. I was able to get all the repairs done. My vehicle was there for three days because of some parts due to my vehicle is a 2012. I was given a loaner vehicle and Rick called me every day with the status of the vehicle. In my past experience with zero for my vehicle I never had a service representative talking to me everyday keeping me updated with our me calling. He made sure I was taking car of and the repair bill was reasonable. When I do have to buy a new car I will buy from Mercedes Benz of Jacksonville… More
Stopped taking car there once outof warrenty because you can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the sam can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the same answer. she acknowledged it’s a common complaint. Offered me a free set of wipe blades, installed at my home. appointment sent for this past Friday, confirmed in numerous texts, then no on every showed. STAY AWAY FROM FIELDS AUTOMOTIVE. More
The Mobile Service technician was wonderful. He arrived on time (actually early), performed the maintenance efficiently, left the area spotless and was very professional. Having access to Mobil He arrived on time (actually early), performed the maintenance efficiently, left the area spotless and was very professional. Having access to Mobile Service was fabulous. Thanks to the dealership for letting us know it was an option! More