Mercedes-Benz of Jacksonville

I’m really happy with Micah and the overall service at this Jacksonville location. Thank you! this Jacksonville location. Thank you! More

I recently had my car serviced and repaired at Mercedes of Jacksonville, and I count happier with the experience! Ali F. coordinated the service and repair with the collision department. Everything went ex of Jacksonville, and I count happier with the experience! Ali F. coordinated the service and repair with the collision department. Everything went extremely smoothly, and the repair was perfect! Thank you Ali!! More

It was a service I was not satisfied with at all. They took my car and brought it back after 40 minutes, claiming they had performed $1,400 worth of work. I didn’t receive any video or service report They took my car and brought it back after 40 minutes, claiming they had performed $1,400 worth of work. I didn’t receive any video or service report. Afterwards, he acted like a xxxx, saying I couldn’t leave without paying, and waited in my shop for an hour. It was a huge disappointment for Mercedes. Honestly, I felt embarrassed on behalf of your company. More

Fast, professional and friendly service. Scheduling was easy and they provided quick turnaround and a loaner while I waited. Scheduling was easy and they provided quick turnaround and a loaner while I waited. More

Ali always gives excellent customer service whenever I bring my Maybach in for maintenance. She goes above and beyond to make sure I receive a loaner car and get in and out in a timely manner to start my bring my Maybach in for maintenance. She goes above and beyond to make sure I receive a loaner car and get in and out in a timely manner to start my day. The new Mercedes Benz dealership is going on to be the pinnacle of shopping for my next car, everything looks tailored to the customer experience. More

The service was excellent and my service representative was very informative, supportive and i was able to save on parts that was quoted bet later found was not needed. was very informative, supportive and i was able to save on parts that was quoted bet later found was not needed. More

First rate experience as soon as I pulled into the dealership!!! Greeted immediately upon entering. Waited for service while having made to order breakfast service. Sparkling clean car returned in dealership!!! Greeted immediately upon entering. Waited for service while having made to order breakfast service. Sparkling clean car returned in reasonable time!! More

Another great service experience from start to finish. Dillon and the service technician were thorough, communicative and timely. Dillon and the service technician were thorough, communicative and timely. More

I was able to get an appointment next day to replace a damaged tire with a nail in the side wall. I purchased the tires Sept 2025 at this dealer with road hazard coverage. Ali took great care to meet me a damaged tire with a nail in the side wall. I purchased the tires Sept 2025 at this dealer with road hazard coverage. Ali took great care to meet me at drop off and explain the labor cost and process. Everyone did a great job and I was out of there in about 2 hours. More