43 Florida Mazda Dealers

Positive: This dealership had a nice quantity & quality - evette423

Positive: This dealership had a nice quantity & quality of vehicles. It was clean and spacious. Vehicle pricing is top tier. Negative: Our experience was very frustrating and uncomfortable. We drove 5 hours to get to this dealership because we felt it would provide us with the best experience (per reviews) and deal (per research), yet it did not. 1. Salesperson-Michael exhibited a subpar level of customer service. He was inattentive, unhelpful, and unprofessional. He was not welcoming and stayed on his phone texting/reading messages. He did not explain anything about the vehicle. When he pulled the vehicles up for us to look at them it was raining. He expected us to view them in the pouring rain. His excuse was there was no room under the overhang that customer view vehicles. Why, because another staff member's personal vehicle (per Michael's report- which was true Miata- tan cloth drop top) was parked under the overhang. My hubby drove us to the WAWA so we could be under an overhang and view the vehicle without continuing to get soaked. When we asked questions, Michael replied in an agreesive tone and his words were biting. I had enough and proceeded to let him know how his behavior was affecting our customer experience. 2. Now after signing the buyer's sheet is when we were informed that they had made a mistake with pricing due to sales tax. This now was increasing the price by approximately $2.5k. Not a cheap mistake. Mind you this was the 2nd buyer's sheet in approximately 3 weeks. You had my address and where I planned to register this vehicle at from the beginning. This was the final straw and we had to just walk away. We understand mistakes happen, but mixed with horrible customer service is a deal breaker for us. Would we have closed the deal with the mistake yes, but we refuse to give our hard earned money for poor customer service.

Service writer explained all that was being done on my - mikeedison2

Service writer explained all that was being done on my car in a professional manner!

This is the best Mazda for service. - Kgilbert11

This is the best Mazda for service. Ask for Anthony hes very nice. And hes fast

I have been complaining about oil consumption for quite - white 6287

I have been complaining about oil consumption for quite some time, on my 2021 cx-5 and the fact is that some of these vehicles were manufactured with bad valve stem seals. Unfortunately I have one of those vin numbers and Mazda and Tom bush is very reluctant to fix this problem. These vehicles need to be recalled and repaired.

This is my third purchase with Westshore Mazda so I’m - Amg213

This is my third purchase with Westshore Mazda so I’m obviously happy with them if I keep coming back! This time I worked with Rafael and Leo. Both were amazing, professional and helped me choose my brand new red Mazda CX30! My son is also a loyal and faithful customer! The team here is top notch from service to sales! You won’t be sorry!! ♥️

We bought a vehicle from Mazda Fort Walton Beach and - stephaniemccown78

We bought a vehicle from Mazda Fort Walton Beach and Kimberly Henley was our salesperson. She was OUTSTANDING! Great Customer service, communication and worked diligently on getting my son into his first financed vehicle. Thank you, KIM, for your amazing customer service and hard work and dedication. Thank you Jeff, the Mazda manager as well for your kindness and dedication as well. We will definitely be back and do business again and again. GREAT JOB MAZDA FWB!

As much as I dislike car shopping, Joel Badio made the - Pablo

As much as I dislike car shopping, Joel Badio made the experience smooth and effortless. He was kind, patient, and addressed all my questions without hesitation. Joel was honest, friendly, and transparent throughout the entire process. If you're in the market for a Mazda or VW, I highly recommend reaching out to Joel Badio. He will make the process easy, and you'll feel great about your purchase when you drive off in your new car. Thanks, Joel – I truly appreciate everything you did!

I came in for an oil change. - Pete

I came in for an oil change. The new showroom is beautiful and the service was great. My service adviser, Thomas, was knowledgeable and courteous. I’ll be getting my service there regularly.

I took my truck in to get a drivers side airbag recall.... - rwphilli

I took my truck in to get a drivers side airbag recall. The service manger was very unfriendly. When I got in my truck I noticed the shift indicator would not land on the letter or won't go into low gear. I went in and informed the manger. He said "It was that way when you came in". "No it wasn't". "Yes it was". "You just want to sweep this under the rug". And he said "EXACTLY". Never Ever get service at this place.

VW BUG TDI - frlj

Purchased VW bug back in January 28 2020 and as of today May 29 2020 I do not have title nor licanse plate I can't drive my car legal. Thank you KHUN.

Christina at Gainesville Mazda was awesome! - m_a_w32

Christina at Gainesville Mazda was awesome!! She went over all features of my new vehicle and she worked very hard on getting me to my comfortable level. She has great Customer Service Skills along side her Sales Manager TJ. Very happy that I took the drive all the way from Jacksonville because they made it happened. Thank you all again!!

New car purchase - Gords615

Great service! Very professional and extremely pleasant to work with. Highly recommended to purchase a new car. Explanations of purchase were clear, informative, and easy to understand

This is the third car I’ve purchased using Ben as the - larry.toomey

This is the third car I’ve purchased using Ben as the salesperson. He’s knowledgeable, friendly and reliable. I plan to buy my future cars from Ben.