I am very disappointed with my experience at the - thumility
I am very disappointed with my experience at the dealership. My car (hyundai sonata) was there for one month, because I got tricked into owing close to $2,700 on repairs due to being misled and lack of communication. I could practically never reach the person in charge of my case over the phone, so the vast majority of the communication was via text messages. When the inspection was finally completed he sent me a text message of the recommendations from the inspection for approval. One of the services listed on their was the service I went there for in the first place. thermostat replacement (this triggered my search engine light to come on). So I figured these services would be covered by my exntended warranty, especially since I saw the thermostat replacement on the list and I approved for the services to be done for that and four other items. The next day he texts me a bill for close to $2,700. I expercted to pay $50, which is what I pay for services covered by my extended warranty and I made it clear to Junior (the person handling my case) when I arrived there to drop off my car for service. Then when I asked about the thermostat replacement he told me that it was a regular maintenance item and that the warranty does not cover that service. From a common sense perspective I knew that wasn't true. I called my extended warranty company and they told me they do cover that item. I then informed Junior and he sent me a text about 1-2 days later stating that the item had been covered. Close to $800 was deducted from my bill as a result. But how he lied to me about the thermostat issue, this is how dishonest he was in the way he packaged and presented things to me. He also told me when they did their diagnostic testing that the thermostat issue was not shown. That made no sense to me, because I took the my car to autozone and when they plugged the machine to my car, the thermostat issue came up as the reason for the check engine light being on. I had another mechanic come to my house, and when he lifted the hood and attached his machine, he told me the exact same thing about the thermostat issue. I had to exhaust all of my financial means possible to pay this bill to get my car out of this place, which I should have only paid $50 if there was honesty and proper communication, which put me in a position where I'm struggling to pay other bills that are due. This was a horrible experience that casued me a lot of stress. I lost out on quite a bit of money not being able to work my job fully for a month, because I could not see any of the clients I'm required to drive to. I could only see the clients I work with online. My advice to anyone who plans to go to this place, don't take their word for anything. Do your research and fact check everything, because these people will tell you anything.
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