26 Connecticut Acura Service Centers

The experience with the dealership overall has been good. - BETTYLAMBE12

The experience with the dealership overall has been good. My first experience with the Service dept was not good. I was misguided. However that situation has mostly been resolved with this most recent visit.

Amazing hospitality The communication was impeccable. - Elifig101

Amazing hospitality The communication was impeccable. What more can I say but thank you for your service

Great service and an advocate for the customer - acurauser

There's been churn & turnover there at the dealership, but it's nice to show up and be greeted by Tim Bouclier in the Service Department. He's friendly, knowledge and a great asset to the dealership.

I worked with Frank Pratts in stamford and he was... - edwardcollazo

I worked with Frank Pratts in stamford and he was awesome. He made the entire process worthwhile. I would recommend Acura of Stamford to everyone.

Been going to Schaller Acura for years and the service is - dcarta

Been going to Schaller Acura for years and the service is always outstanding. Most recent service was typical and oh they include a service coupon without me asking. They are honest and I trust them. That’s a high bar. The service team are all fantastic. Brian Coughlin is a standout.

I am new to the Acura family and have taken my car to... - katelin.leeman

I am new to the Acura family and have taken my car to Milford Acura for service twice and had great experiences with the service department. My first experience was when my alternator went and Justin the Service Manger said it would be a few hours before they would be able to get to my car and had offered me a ride back to my home which was about 10 minutes from the dealership. When my car was ready, they called me to say the car was ready and they had someone on the way to pick me up. My second great experience I had an oil leak, Paul was a great help. He keep me posted on every step of the way. Not only did they fix the oil leak issue, they cleaned the whole motor of all old and new oil residue. Thank you so much Service team ! Katelin

Experience was okay half & half. Customer service was... - Autumn

Experience was okay half & half. Customer service was good. But had my valve gasket fixed, had to wait an extra day cause the mechanic didn't put something on tight enough I guess. Then a month or so down the road the same problem occured. So they really didn't fix anything properly. Then I brought it back & they told me I had to pay to have something else fixed before fixing what they messed up for free. I paid 400 for nothing. A few months ago or so still have the same problem. Was very disappointing to me.. Would have wrote a review sooner but couldnt figure out how. Will not be going back.

Devan has the best customer service i have ever seen they - jose

Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!