91 California gmc Dealers

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Service and tire installation was thorough and quick. - built4comfort2

Service and tire installation was thorough and quick. Xxx xxx xxx xxx xxx x xx

The service department has always been outstanding. - davidaltstadt

The service department has always been outstanding. Ken our service writer is outstanding. That includes all of the staff in the dealership. We have going there for a very long time and they always make us feel at home and welcome.

the service advisor Stephanie Villegas is dishonest, - doraballadares.db

the service advisor Stephanie Villegas is dishonest, unprofessional and ripping off people. The were to replace the AC compressor but they never did, I took the vehicle to another dealership where they told me that the ac compressor was never changed. I been trying to talk to her boss with no success.

Very professional, the staff was very kind, I am very - Evelynrizzo

Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.

Very “matter of fact” and patient with me after several - Larane

Very “matter of fact” and patient with me after several changes in details of our vehicle’s malady.

Carlos morales helped me with my car purchases. - b.luna217

Carlos morales helped me with my car purchases. Explained everything that i needed to know. Very nice and helpful.

Jack in the service department came through for me in - ajuarez72

Jack in the service department came through for me in getting my front and back brakes done in a timely matter. Always responded to my calls. Awesome customer service.

Exceptional Service from Joe & the Elk Grove GMC Team - - Serita Katz

Exceptional Service from Joe & the Elk Grove GMC Team - They Made It Right and Exceeded Expectations! After experiencing a frustrating and drawn-out issue with our 2018 Yukon Denali, "Yuki," and a stalled repair process at another shop, we were at our wits' end. That's when Joseph, a Service Advisor at Elk Grove Buick GMC, stepped in to make this right. What followed was a masterclass in customer service and professional excellence! Joe and his team took complete ownership of the situation. He not only had the new engine replacement authorized by our warranty company, but he also went above and beyond by having his team cover the diagnostic fees, reassembly labor, and even the towing costs from the other dealership. This level of commitment and accountability was astounding! Throughout the entire engine replacement, Joe kept us fully informed. He provided realistic completion timelines, patiently answered our 1,000 questions with a friendly and knowledgeable demeanor, and explained every single step of the process. The result is truly incredible—Yuki is running better than she was when we first bought her! To top it all off, Joe's team proactively addressed other concerns we had about the vehicle that were unrelated to the engine, proving their dedication to a comprehensive and perfect service experience. We could not be more grateful for Joe and the entire service team at Elk Grove Buick GMC. Their professionalism, clear communication, and unwavering commitment to customer satisfaction turned a stressful situation into a positive and trusting relationship. Best Sales & Service Team, EVER! Thank you for getting our family's "Yuki" back on the road safely and better than new!

Carlos Estrada went above and beyond to make sure I was - leslie.lee1

Carlos Estrada went above and beyond to make sure I was satisfied the truck that I recently purchased.

I had a great experience buying my new car at this - marshfieldsf

I had a great experience buying my new car at this dealership. I was treated with professionalism and respect by all parties involved. My salesperson,Said, saw that all my needs were met with kindness and responsiveness. I was impressed and will definitely recommend this to others.

I have always had great service maintaining my truck - KELLY PETES PEST SERVICES, INC.

I have always had great service maintaining my truck here. I also like doing business with Sierra Motors. I will continue being a valued customer going forward.

Jerry Flores & team. - Gloria Walter

Jerry Flores & team. Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Sincerely, Gloria Walter & Benny Walter Phone: 951-655-0959 Email: glodean7777@gmail.com

Manny was so helpful. - rosavillalvazo

Manny was so helpful. The whole process of buying a new car was super easy.

Todd R. - Cristina.veteran

Todd R. Failed to inform us of a la carte 30k options prior to us signing the contract. We were charged approx $1,000 for this service. We are outraged by the lack of information we received and the disregard of our time. They had us waiting for a car wash when we were the only customers standing outside. we provided a 20 minute ETA and yet we still waited for the car wash. It wasn’t even dried. Nonetheless, I am a disappointed customer.

We were looking for an Acadia. - Jacquelinecourdygrace

We were looking for an Acadia. We called and worked with Justin, Carlos & Brenda everything was as they offered, friendly and stress free. Thank you Honors GMC!😁

Service with Rob today was great! - AnitaHenninger

Service with Rob today was great! Thank you for everything and taking care of my needs. Anita Henninger

I really wish there was a zero bit unfortunately 1 was - jgoldman818

I really wish there was a zero bit unfortunately 1 was the lowest possible review. My experience with Alexander has been absolutely horrible and shocking at the same time . They prided themselves on customer service so I decided to give them my business I purchased a used 2022 gmc Denali diesel truck I did my inspection and things looked great the assured me that the carfax was clean and there was no issues however I couldn't pick up the car for a couple days because they had to clean it up and do the safety inspection . I should have waited to see the final product but I took their word for it and went ahead with the deal . 30 mins after picking up the truck I noticed that the windshield had a crack in it and called immediately with no response over and over I called and got nowhere I then proceeded to put my first tank of fuel in on day two and realized the rear quarter panel of the truck was scuffed and dented to the tune of 4500$ I called again and still no response from the dealer I'm not exactly sure when this happened if it was during that safety inspection or if it was already there but either way I'm stuck with it now . They still have never called me back and sadly after spending 45000$ on a newer vehicle I never got that warm fussy new car feeling the support has been horrible and my overall experience was completely garbage I would not recommend this dealership to anyone and feel that once they get your money they are done with you factory warranty or certified means nothing to them . They did give me a car to use during the 2 days which was a 2016 vw golf that I drove without insurance or good brakes for two days because they wanted to take my 2020 accord hybrid as a trade in which was odd they just seemed to really want to get the deal signed so were willing to do whatever before the purchase it was after that they could care less about me.

Had a really good experience here. - Lmr267

Had a really good experience here. Ron was our salesperson. Such a great guy and had our backs throughout the whole purchase process. Everybody else here seemed very nice, happy, and so helpful. Highly recommend this dealership and I am sure all of the other salespeople are just as nice but ask for Ron. He was really good to us!!

My family and I had visited the dealership regarding a - malopez3

My family and I had visited the dealership regarding a 2018 Mazda CX-5 that had been advertised. Unfortunately, the car had been sold. But the salesperson answered several questions I had regarding the used car market which was very informative and appreciated.

Just recently purchased a used Buick Encore and needed to - barwinrb

Just recently purchased a used Buick Encore and needed to have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and how clean the work areas were. Anyway, Hong Nong walked me through the process of getting all the information needed and advised me depending on the issue you shouldn't have to pay for this with additional coverage. Anyway, they needed the car for about half a day, and he helped me get transportation back home. They cost more for the work to be done but I believe the work gets done right the first time and they will go out of their way to help the customer without pressure, just suggestions for work needed. Ask for Hong Nong the next time you go in. Tks Rob

We had a deeply disappointing experience with Allen - hwasu

We had a deeply disappointing experience with Allen Cadillac. During the purchase of our new car, we were misled and misinformed regarding critical safety features. These omissions have caused immense stress, especially as my wife is about to give birth to our third child. Despite our repeated efforts to address these concerns, the dealership has refused to take responsibility and continues to ignore our safety issues. Transparency and honesty should be fundamental when selling vehicles, especially when customer safety is at stake. Unfortunately, this dealership has failed in that regard. I strongly advise any prospective buyers to exercise caution and reconsider before purchasing from them.

Jim was exceptional and very helpful went out his way to - Dacid5592016

Jim was exceptional and very helpful went out his way to get me into the vehicle I wanted for the price I was targeting

I’ve called asking for my Service records three times... - CTSboy18

I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!

Avoid Casa de Cadillac if you value your time, money, and - Michael belchens

Avoid Casa de Cadillac if you value your time, money, and sanity. What should have been a premium buying experience turned into a nightmare due to their abysmal customer service and complete lack of accountability. From the moment I drove off the lot, my car had issues that any reputable dealership would prioritize and resolve. Instead, Casa de Cadillac has given me nothing but excuses, unfulfilled promises, and dismissive attitudes. They seem more interested in covering up their mistakes than fixing them. The service department is not only unhelpful but also rude—they lie about repairs being completed and refuse to acknowledge ongoing problems. It's clear that customer satisfaction is not their priority. For a dealership representing a luxury brand, their standards are shockingly low. Do yourself a favor and take your business elsewhere—Casa de Cadillac is not worth the headache.

It was the best car shopping experience I’ve had to date. - Harden1490

It was the best car shopping experience I’ve had to date. Tyler was awesome to work with and I got to away with a new truck!

2015 CADILLAC SRX CERTIFIED - Joe

DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. Purchased a certified vehicle from the 1 month later paint is coming off of it and the dealership will not help us. Poor customer service and overall experience was garbage.

Great service. - Terry sloman1

Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

We baought a 2024 GMC Canyon AT4X form here. - Ksg892

We baought a 2024 GMC Canyon AT4X form here. Moe our sales rep was very friendly and very approachable. I liked the fact Moe kept in contact via text due to at the time our personal lives were very busy. Moe was patient and understanding about what our neees were and what we were looking for in a truck. The people in the back office were very respectful of our time and some of the pressures and stress of purchasing a vehicle where not there. I will be back again for the service department and I would most definately buy another vehicle here.

I cancelled both Hummer EV reservations and the dealer is - phdhoo

I cancelled both Hummer EV reservations and the dealer is supposed to return my deposits. They never did. Then I am told only Paul Hendry can issue it. Several voicemails and emails later, no response and no reply to email and no refund. Not an ethical way of dealing with folks.