327 California Nissan Service Centers

Had a great experience. - Tbmv166

Had a great experience. Although, I needed recommended service, Carlos Gonzalez walked me through the process. Offered to call my extended warranty to see what they would cover. He was an absolute gem. Very personable and professional.

Overall my experience was great. - Centrinaj

Overall my experience was great. The sales representative was friendly, professional and kept me updated about the status of my car repair. Even though he did levied a coupon to reduce my bill, the parts and labor were expensive.

He always good he always treats me fine. - carlucci.revelo

He always good he always treats me fine. Good communication friendly truthful reliable and friendly. Thanks

I replaced my battery and the process was fast and - Ojedag0420

I replaced my battery and the process was fast and efficient my advisor was Julio

The service department has always been top notch, very - ddierk1

The service department has always been top notch, very professional and caring, every one of them.

Friendly, fast , fare price, convenient location and free - Pctdavidson

Friendly, fast , fare price, convenient location and free coffee and danish, don’t mind waiting from my car.

Fantastic dealer with the most supportive and friendly - jackdevlin

Fantastic dealer with the most supportive and friendly staff - from sales to service! I am very favorably impressed.

Incredibly overpriced service quote. - Shuckman

Incredibly overpriced service quote. Charging $554 just to look at what I described as an issue. Issues I informed about listed below: - Overhead console latches broke, Detached it because it kept falling down -$111 - Driver side visor was broken and would fall down, did not stay in place - $111 - Driver door does not lock properly, ever other door locks properly - $221 - Trunk latch is broken/detached (parts were left in the trunk, so nothing would have to be ordered for this) - $111 - Need new wiper blades - $118 - heavily inflated price for wiper blades Keep in mind this is the charge just to inspect the vehicle, no actual changes/repairs will be made. 2/4 of the above issue can easily be seen just glancing at the car for 2 seconds. The door not locking takes 1 button press on the key fob and then opening the door. The visor you open the driver door and look at the visor and inspect it a bit closer which would probably take 15-30 seconds depending on how thorough you would want to be, but it was visibly damaged To further, the quote to fix the above issues was insanely inflated - Overhead console - $649.44 - Driver side visor - $679.46 - Driver side door - $370.20 - More reasonable as this more matches the cost of what labor would be and the price of the actuator so no big issues on this one (granted it is a bit high) The one good thing I can say about this place is the Customer service is good. Anything further than that is not worth it.

We've purchased 7 or 8 vehicles from this dealership. - JUDYAMODEO

We've purchased 7 or 8 vehicles from this dealership. Everybody is always courteous and helpful.

In and out in a timely manner. - alfredojmuniz

In and out in a timely manner. No surprises. Job well done. Thank you all

BEWARE with the service department! - beto911

BEWARE with the service department!!!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - something along this price range. A couple of hours later, I received a text message stating that my total cost was approx $6,000.00 and it included a list of suggested repairs beyond what I dropped it off for. When I scrolled down the list of suggested repairs, it was apparent that the service department has abusive business practices. Included in the list of suggested repairs, they included items that I recently replaced/fixed or did not need repair - including a nonexistent oil leak. When I rejected their suggested repairs, Nissan of Elk Grove provided me with a bill of approximately $275.00 - the cost of Elk Grove Nissan assessing the needed repairs. Given that I know a thing or two about car repairs, I requested to speak wth the Service Manager. The Service Manager, Wes, proceeded to yell at me in his office, stating, "NO ONE WILL GIVE YOU A FREE ESTIMATE! TELL ME ONE BUSINESS THAT WOULD GIVE YOU A FREE ESTIMATE?!?" When I mentioned a few businesses that provide free estimates, Wes flipped out and proceeded to escalate his tone and demeanor. I expressed shock for the approx $4,500 cost to repair the sagging sunroof liner/cover. I shared that I was told by several upholstery shops that the make and model Nissan vehicle that I drove has defective parts that keep the sunroof cover/liner from sagging/falling. Wes flipped out once again!!! A day or two later, I took my vehicle to Schwab Tires and they proved my conclusion, Nissan of Elk Grove has abusive Service Repair practices - NO oil leak!!! I have yet to fix the sagging sunroof liner/cover due to scheduling conflicts BUT I doubt that it truly costs approx $4,500. I am giving Elk Grove Nissan a single star because I cannot do less. The service Manager lacks basic customer service skills. Their business practice is abusive, to say the least, and I plan to report to the Better Business Bureau.

Everything was wonderful Everything was great, the - Nutte4you

Everything was wonderful Everything was great, the service crew was polite, helpful and very knowledgeable about their jobs.

Great customer service. - Mike

Great customer service. Will definitely be coming back for more work when needed. They finished the job in a timely matter and is much appreciated. Thank you very much.

Sam always goes above and beyond to make service bearable - kbisbee1968

Sam always goes above and beyond to make service bearable and confident with the repairs.

This corrupt service department added 3,000 MORE MILES - Sealeybrytani

This corrupt service department added 3,000 MORE MILES to my car to get it out of warranty. My 2022 nissan Sentra battery died. It kept saying system malfunction so i took a photo of my dashboard and my mileage read 34,162 (still under warranty) i have photo evidence of this and my car sat there until the tow truck came. I got it towed the 5 miles to the dealership thinking ok great it’s still under warranty so whatever the issue is it’ll be paid for. My car gets dropped off and the service advisor liseth calls me and says that my car is no longer under warranty and a battery will be $375. She tells me that my odometer is reading 37,361 ! I told her she’s incorrect and that my miles are only at 34K. I come up here to speak with the manager Marcos to show proof of that and he doesn’t know how this could’ve happened. So now my car is out of warranty and we know these stupid Nissans are expensive to maintain. The manager offered to give me a free battery and of course he would since I’m sure his people are the ones who messed with my mileage so that i can be out of warranty. I also got a text from the sales department to sell my car since it’s high mileage right now 😒 this place put 3,000 miles on my car in a matter of minutes and no one knows what happened. How does my car mileage jump over 3,000 after it’s dropped off?! They tampered with it and then offered me a free battery when they got caught.

It was so easy to schedule an appointment for me to get - Aprilarias

It was so easy to schedule an appointment for me to get my oil changed.

Excellent service. - lynnmaer

Excellent service. Delivered on time and and as priced was estimated. Aloha was great, kept me informed.

Excellent service car was ready when promised and washed. - Happy

Excellent service car was ready when promised and washed. Advisor courteous and explained work performed

Jahan is professional and patient with customers. - youngld04

Jahan is professional and patient with customers. Facility is clean and comfortable. Snacks are overpriced.

great service dept. - ah_younglee

great service dept. service advisors and techs do great work. receptionist is friendly. car was ready when promised

Excellent service. - edarserrano

Excellent service. Manuel went the extra mile to search for the parts that I needed.

El personal de Nissan es gente amiable buena atencion, he - Rafaelrod3

El personal de Nissan es gente amiable buena atencion, he estado ai Barias veses para servicio de mi veiculo andado buen servicio ,Estoy contento porque me an tratando bien , es mi diler favorite . Grasias.

I appreciate the service i received from Mai Bui. She was... - Jraguiilar2424

I appreciate the service i received from Mai Bui. She was very helpful and courtesy Thank you so i enjoy my new car cant wait for a joy ride yeeee