353 California Honda Service Centers

I know top notch customer service when I see it (shoutout - AnonymousWWW

I know top notch customer service when I see it (shoutout for Elk Grove Toyota!) Capital City Honda is anything but that. You (Mr. Michael P) wanted feedback, I gave you one. What good would customer feedback be if there is not even an attempt to address the satisfaction concern, or a simple acknowledgement? In September, I arrived to my appointment on time at 1:30pm. There were four cars in the waiting area including mine, with no service attendants in sight. About 15 minutes later, a service attendant showed up in the area and walked past my car and others without even acknowledging us the customers. I was finally connected with the advisor by 1:55pm. Lunch time for the mechanics? Maybe so. If there is a standard practice for your company having customers who have early afternoon appointments to wait 25-30 minutes at a time when there are hardly any cars in sight. I have an advice for you – please simply remove those early afternoon appointment timeslots from your online calendar. Some customers including myself need to drop off our car during lunch so that we can be back to work in a hurry, not to wait for your staff to come back from lunch. I was at the advisor's station/counter around 2pm, I told him that I was there for the A1 service. He said he would recommend doing the B1 service as well. I gave him the go-ahead reluctantly citing that I had business obligations in the afternoon. Simply put, I wanted to get in and get out quickly. Around 3:43pm, I received a text asking for my approval for additional services after further inspection, which would be over $1,800 on top of the $300 I had approved. I declined via text immediately citing I was here for a quick A1 service originally. I walked up to the advisor desk at 3:45pm asking if the B1 service had even started because I was going to pay for the A1 service and leave upon picking up my car. He stated that unfortunately there was no going back as B1 service had already started... Late for my in-person obligations at that point, I had to conduct my business over the phone in the guest waiting area. When I was still was the business call, I received a call at 4:30pm (supposedly from the dealer’s service department informing me that my car was ready for pickup). I saw the same advisor I had spoken with earlier walking towards me. I signaled to him I would walk over to his station shortly. A few minutes later, I was already at his station waiting except he was nowhere in sight. I texted him but my text went unanswered. About 15 to 16 minutes later, he came back to his station greeting me “hello my friend…” which irked me. I was not in a dealership for friendship; I was here for a quick and simple service maintenance supposedly and now my entire afternoon was gone. Throughout the process, the advisor tried to upsell me recommended services which made me super uncomfortable. Maybe he was performing his job exactly like he was expected to; may be his salary was commission based. Good for you/him, as a customer I simply wanted more customer focus, professionalism, and attention to detail from you (not only the advisor but more importantly you -> Capital City Honda). Truth to be told, if they inspected my car thoroughly as a first step and promptly informed me of the total cost of all services needed and recommended, perhaps I would be able to make a quick and informed decision to prior more important services that afternoon. As it turned out, my money was spent on the A1 & B1 services as opposed to more important issues discovered through the late inspection. Thankfully, I was able to have all those services performed by a 3rd party mechanic who was skilled and honest. I understand all dealers are in the business to make money, but my advisor came across as more of a salesman than an honest advisor who would put customers first. Sorry for the rant Capital City Honda. At least you won't have to hear from me (a former customer) again.

Great service, efficient check in. - Yellowpieantiques

Great service, efficient check in. Knowledgeable service representatives. All work was completed earlier than estimated. Espresso machine was a good touch.

I took my car for some service during thanksgiving week, - Alejandro L

I took my car for some service during thanksgiving week, the estimated time they told me was 20 hrs labor plus the time that takes to receive the part, it takes almost 3 weeks for them to fix the issue with my car. And they try to blame it on the holiday but how 20 hrs + delivery of the part became 3 week ?? And I only get a sorry for the delays message, really bad place to take your car for services 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 I give them minus star i

I had an absolutely terrible experience at Honda of - ROK77

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

Travis was very friendly and helpful. - fidelvelasquez11

Travis was very friendly and helpful. Sent videos of my car for reassurance and proof and also told me about certain packages and how to use them. Very helpful with great customer service

Margarita in service always makes my service visit - jimg1110

Margarita in service always makes my service visit pleasant and convenient. She is always, friendly, professional, and highly efficient. Best place to bring your Honda or Acura for service.

We bought our 2017 Honda Civic hatchback from this - yaneechay

We bought our 2017 Honda Civic hatchback from this dealership and had an excellent experience throughout the whole process. Our sales associate went out of his way to get the model we wanted and the hard to find color we chose, apparently doing a swap with a dealership in another part of the state at no extra charge to us. The excellent customer service continues over in the service department. Friendly, professional service advisors have always taken good care of our car. It’s easy to book an appointment, the place is incredibly clean, and our car is always ready when they say it will be. They don’t try to upsell you, but give honest advice and recommendations of necessary repairs and parts replacements. Best of all, it is in a nearby location and easy, convenient to get there.

Thank you Sunset Honda Dave for getting me back on the - Karen

Thank you Sunset Honda Dave for getting me back on the road Tuesday. Flat tire Monday no tire lock key. You guys helped with the situation

Had a B1 SERVICE (40,000 mile service) and transmission - rkitabayashi

Had a B1 SERVICE (40,000 mile service) and transmission fluid exchange done on my 2022 Honda HRV. The mechanic found a plug missing from my transmission fluid. The service took 2.5 hours and I wasn't charged for the labor. Highly recommend Pacific Honda for all your service needs.

Outstanding customer service! - kevin.grassman34

Outstanding customer service!!! Shout out to the parts department for taking care of me. Thank you Bretz and Blaise!!! I appreciate you greatly for making me feel valuable as a customer. Keep up the good work!

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!