356 California Honda Service Centers

Toyota Carlsbad Collision Center went above and beyond - thatonewhitecamry

Toyota Carlsbad Collision Center went above and beyond for my repairs and repaint. Their staff were always courteous, excellent at managing expectations, and most importantly to me: transparent. Robert talked me through all of my available options for my car's paint issues, and was upfront about which options might be best for me--even if that best option financially might be to not get some services done. This earned my trust with him and the collision center, and was why I chose them for my repairs in the end. Repairs happened quickly, and I was always informed along the way. My car came back newer looking than when I first bought it used, and I was surprised to find they'd cleaned my interior too. I'll definitely work with them again if my Toyota needs more services!

My advisor, I think her name was Doris, was very good. - vinh.phoninja

My advisor, I think her name was Doris, was very good. She was friendly, quick, professional, and was cleared about the needed services. I felt heard and she addressed the car issues that I came in for. Was pleasantly surprised too when the price came out lower than expected. 10/10 would come back again for this advisor.

I received the worst service of my life — both in terms - Prashant zalavadiya

I received the worst service of my life — both in terms of the maintenance work and the treatment from the staff — including Service Agent Juan Ayala and Service Manager Alfredo Mejia at Hardin Honda. I own a 2019 Honda Accord Sport. On July 28, 2025, I dropped my car off at the Hardin Honda dealership service center around 7:45 AM to replace the evaporator. This repair requires removing and reinstalling the entire dashboard. I specifically chose the dealership so the dashboard would be reassembled to factory standards, and I paid $2,056.88 for the work. The part itself only costs a few hundred dollars — most of what I paid was for the labor involved in disassembling and reinstalling the dashboard. When I picked up my car at around 5:00 PM the same day, I immediately noticed the dashboard was not properly installed. There was a large gap between the dashboard and the windshield, and similar misalignments in other areas. I pointed this out to Juan Ayala. At first, he dismissed my concern, claiming “Honda builds their dashboards like that.” I was certain this was not true, so I compared my car with other Honda Accords at the dealership. After seeing the difference, Juan admitted there was indeed an excessive gap and told me to bring the car back the next day so they could fix it. On July 29, 2025, I returned with my car. Later that day, Juan informed me that they were unable to fix the issue. When I went back to inspect it myself, I found nothing had improved — the gaps were exactly the same. After arguing with Juan for several minutes, he finally gave me the contact information for the service manager, Alfredo Mejia. On July 30, 2025, I spoke with Alfredo. He was dismissive and unhelpful, stating outright that they could not fix the problem. I explained the amount I paid, what I expected, and why this level of workmanship was unacceptable, but he showed no concern or willingness to resolve it. This dealership provides terrible workmanship and customer service. The dashboard reassembly looks worse than what I would expect from a cheap mechanic shop, let alone a Honda dealership. If you care about your car and expect quality service, do not go to this dealership.

Very friendly employees and fast service. - mrnam0607

Very friendly employees and fast service. The dealership looks very clean and organized. I would recommend family and friends.

I took my car in and they couldn't find my keys and when - jnyb23

I took my car in and they couldn't find my keys and when they found my keys my car wasn't ready,they had fixed the wrong car.

Great service. - gfclef

Great service. Took the time to go over everything and explain. Took a video of the service that they were performing.

I had the best experience I've ever had during a service - Meg C.

I had the best experience I've ever had during a service visit, thanks to Victor Martinez! From start to finish, he was professional, knowledgeable, and genuinely committed to making sure everything went smoothly. He kept me informed every step of the way and made the entire process stress-free. Victor truly went above and beyond—I left feeling confident and well taken care of. I’ll absolutely be returning for future service needs. Highly recommend!

Rock Honda is super in customer service. - rodrigojunio341

Rock Honda is super in customer service. My service advisor, Arif, is always ready to do everything to satisfy his client. Service done is always fine with minimum amount of time spent. Way to go Rock Honda! Job well done 👍.

Thanks to Service Adviser Gal Azoulay and the fine - Neils

Thanks to Service Adviser Gal Azoulay and the fine service team my car was given top attention and care. Gal is a very smart guy and got me in and out speedily and kept me informed, Thanks Gal.

Great Service. - MrLobo

Great Service. Great Repair. Looks like it Never was Damaged. Keep up the Great Work.

I left an update on Google, but basically the service - nitro_luver

I left an update on Google, but basically the service department does not care about the condition of your car after servicing. The car was brought out with grease down the side, apparently caused by the machine that washes it as well as grease marks left on the dash and console. After trying to get the grease off the dash, it was scratched up like they took a wire brush to it, the only other option to rectify the situation was to replace the dash. The car was less then 2 years old. Finance department is is a joke to try to get ahold of. Numerous times I call and can only leave a message. Last month I called and was transferred to finance only to leave a message and have no return call. Upon calling today I was again transferred to a machine. I called back and spoke with receptionist and told her I was tired of leaving messages and needed to talk to a real person. She told me she was going to "personally" walk my message to them but if I didn't hear anything in an hour, to call back. I am tired of spending my days following up with people who should be contacting me. Poor customer service.

Excellent service, excellent team. - gracidaj

Excellent service, excellent team. No time wasted waiting in line. Fast and friendly service. Thanks

Very professional and seemed to care about me as a - BranchPaul

Very professional and seemed to care about me as a person. The cashier at the end even remembered my birthday!

I thanks the front desk staff but to no response when - rameshshobh

I thanks the front desk staff but to no response when picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making my payment, he did not explained to me about the service report. When I go home, my niece look at the service report and explained to me. I had to make another trip to your center and got another staff to explained to me. If it was explained to me when I was collecting my car, it would have been better on both sides.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Came in for service. - wnkkeith

Came in for service. The staff was very helpful and friendly. Especially Keith, he was very kind to me.