353 California Honda Service Centers

Despite repeated amicable requests to stop sending - gwienerbrodkey

Despite repeated amicable requests to stop sending marketing communications, an FTC complaint, a BAR complaint, and a BBB complaint, this company is STILL sending marketing materials in the mail. We just got a postcard for deals on oil changes, repairs and wheel alignment. Business must be pretty bad. Just know that this company will stop at nothing to try to make a quick buck even if it means screwing you over in the process. For anyone that is interested, I confirmed on 1/8/2025 that Devin Smith no longer works here. Mike Patrick, the service director, also no longer works here (confirmed Oct 2024). Interesting. Where do I even start with these clowns? My wife got a recall notification in the mail back in May 2024 and took her 2003 Honda Accord here for the recall service, for the airbag inflator. They also charged her over $200 for a gas valve cover gasket replacement, which they needed to hold the car overnight to complete. The next day, while driving home from Capital City Honda, the brakes were spongy. Immediately upon getting home, we called Capital City Honda to inform them and the service technician suggested driving the car back for them to take a look. After pushing back, they agreed to call a tow truck to tow the car back to Capital City Honda 2 days later. They held the car overnight again, assured us everything was fine with the brakes despite no evidence of testing/inspection, yet while driving home again, with the brakes still spongy, the brakes failed on Folsom Blvd and the car crashed into a tree, totaling it. Had the car towed back to Capital City Honda again, and after a month of back and forth with Mike Patrick (the service director who no longer works there) we were informed that they would not take responsibility for what happened because (paraphrasing) they didn't work on the brakes. They made an issue of the aftermarket brake pads after the crash, but didn't mention them the first two times they had the car in their possession (for the initial recall repair, and then for the follow-up due to the resulting spongy brakes issue). They also downplayed the severity of the crash by trying to blame my wife for losing control of the car rather than a brake failure, despite the fact that she crashed into a tree on purpose to avoid running a red light with pedestrians in the crosswalk with cars right behind her. When we refused to pick up the car without documentation (at the time of the request the BAR was actively investigating), they then proceeded to have the car towed without prior warning and now a collections agency wants $3,520 for towing/storage charges incurred by the towing company. They are also refusing to provide documentation surrounding the authorization for and circumstances of the tow. All this despite the fact that they didn't provide a multi-point inspection report (the invoice says they did), and evidently didn't test drive the car to try to replicate the issue without involving the customer when it was towed back following the recall repair - Mileage In/Mileage Out on the invoice are the same number. If they did test rather than simply dismiss the concerns and call back the next day saying the car was good to go, I'd have thought they'd be eager to share the details. It's interesting how the General Manager at the time, and the service director and the service technician that worked on the car all no longer work there. Oh also, Capital City Honda is a fictitious business name per Sacramento County. The company's legal name is GPI CA-H, Inc., per the CA Secretary of State, for anyone needing that information. Extremely dishonest company. I would strongly caution anyone against doing business with them. If anything goes wrong, expect them to lie, deflect and avoid contact. Check out their BBB complaint (1/30/2025) and the business' response for more information. You have our contact information because you sent my wife postcards less than 2 weeks ago.

I had an absolutely terrible experience at Honda of - ROK77

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

Travis was very friendly and helpful. - fidelvelasquez11

Travis was very friendly and helpful. Sent videos of my car for reassurance and proof and also told me about certain packages and how to use them. Very helpful with great customer service

Provide great and fast service great work of your team I - Daniel.santana

Provide great and fast service great work of your team I recommended with my coworkers

I took my car for some service during thanksgiving week, - Alejandro L

I took my car for some service during thanksgiving week, the estimated time they told me was 20 hrs labor plus the time that takes to receive the part, it takes almost 3 weeks for them to fix the issue with my car. And they try to blame it on the holiday but how 20 hrs + delivery of the part became 3 week ?? And I only get a sorry for the delays message, really bad place to take your car for services 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 I give them minus star i

Margarita in service always makes my service visit - jimg1110

Margarita in service always makes my service visit pleasant and convenient. She is always, friendly, professional, and highly efficient. Best place to bring your Honda or Acura for service.

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Outstanding customer service! - kevin.grassman34

Outstanding customer service!!! Shout out to the parts department for taking care of me. Thank you Bretz and Blaise!!! I appreciate you greatly for making me feel valuable as a customer. Keep up the good work!

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!