Metro Honda - Service Center

My CRV has an issue with the AC. After coming her several time, it still hasn’t been fixed. At first, they did a recall on the compression, the AC still had problem. Then they made m After coming her several time, it still hasn’t been fixed. At first, they did a recall on the compression, the AC still had problem. Then they made me paid for the relay but still!!!! Again AC was still off on hot days. Bring the car in the fourth time, Tony ( service supervisor) said hopefully in 2,3 days I can put in the car because right now they don’t have any rental car available. Until today, it’s been almost 2 weeks and my AC won’t even turn on at all, I haven’t heard anything from them More

Took my 2020 Civic hatchback in for recall of the fuel pump. Service Advisor Rebecca Prentice was friendly, informative and professional. She made the whole process simple and seamless. Kudos, Rebecca, th pump. Service Advisor Rebecca Prentice was friendly, informative and professional. She made the whole process simple and seamless. Kudos, Rebecca, thank you so much1 More

I recently took my father's vehicle due to transmission problems on a 2019 Honda pilot. Service did a transmission flush. The car continued and continues to have problems. I took the vehicle once again and problems on a 2019 Honda pilot. Service did a transmission flush. The car continued and continues to have problems. I took the vehicle once again and service advisor Israel Granados suggested I do another transmission flush which cost over $300 and said the first flush wasn't the correct one. I said I was quoted over the phone $129 which I called in front of him and he still denied it. Remember guys service advisor and sales agents work on commission. I asked to speak to the manager and then Gary Hidalgo came and said he was the director. Which he is not! Tony Maldonado is the Director. Gary was very rude and disrespectful. These guys just want your money so becareful. They work on commission and expect an excellent survey.That's why they bribe you with a free car wash and remind you on the survey for excellent service. They refused to diagnose the vehicle once again when the vehicle is still under warranty. In the past I would bring my vehicles here, but not anymore. I contacted Honda Corporation regarding this problem and the transmission problems with these vehicles. Remember speak up and if nothing is done contact a lemon law lawyer. Always keep records. More

Had my Honda serviced many times and the last two times with Gary Hidalgo as my Service Technician has been an absolute pleasure. He has gone above and beyond dealing with my car insurance and guiding me with Gary Hidalgo as my Service Technician has been an absolute pleasure. He has gone above and beyond dealing with my car insurance and guiding me painlessly through the process. Gary battled with my insurance company to get my repairs fully covered. Gary definitely takes pride in his work and it shows. More

Really bad service for the last 4 years I’m not only upset at their service and customer support but also very dissatisfied with Honda. Worst purchase ever. upset at their service and customer support but also very dissatisfied with Honda. Worst purchase ever. More

Everytime I get my service done here something always happen First of all when you make a appt at 8am does not matter if you have a appt or not.. they still take forever. Brian d ambrosia said it would take 2-3 First of all when you make a appt at 8am does not matter if you have a appt or not.. they still take forever. Brian d ambrosia said it would take 2-3 hours for my car to get serviced so I get a shuttle to take me home. I call him at 11:30 which is now 3 and half hours into the service and he said car is ready. Ok I ask him for the shuttle. He said it was out but that he would let them know. I call at 1:30 and speak to Sandra and tell her I’m waiting 2 hours for my shuttle. She said they have 2 shuttles and it was in Pomona And she would tell Brian. I get a call at almost 2 from shuttle saying he’s on his way. Arrive at dealer and Brian is on the phone and still continues to call me christy which I told him 10 times my name is charity. But ok. John ends up signing me out. Last time I had the same problem. My appt for 8am and called at 4pm asking if my car was ready and they said ya since 11 but no one ever called me and they said shuttle was going to be stopped. This service hasn’t got any bette since last time. American Honda was notified and complaint was made More

Honda Recall Service Went into Metro Honda in Montclair recently due to recent recall regarding a possible high sodium contamination in the fuel pump. Went in for a softwa Went into Metro Honda in Montclair recently due to recent recall regarding a possible high sodium contamination in the fuel pump. Went in for a software update. Eventhough our visit with employee John was brief, he seemed patient and helpful. Was able to get our vehicle serviced in about an hour. More

Recall service Joe WS a pleasure to work with. He estimated an hour and a half and the car was ready in an hour. He also took care of an unknown problem under warran Joe WS a pleasure to work with. He estimated an hour and a half and the car was ready in an hour. He also took care of an unknown problem under warranty. Thanks Joe. More

Helpful and Trustworthy We have bought our cars from this dealership, and bring them back here for service and maintenance. I love that people here are helpful, trustworthy. We have bought our cars from this dealership, and bring them back here for service and maintenance. I love that people here are helpful, trustworthy. This service took 3 hours, but it was a thorough inspection. We will continue to patronize this dealership. More

Service Center Great customer service, by far the best for me. The service advisor went into the detailed specifics of my vehicle & gave me many options to choose. M Great customer service, by far the best for me. The service advisor went into the detailed specifics of my vehicle & gave me many options to choose. Many many thanks. More