70 California Mazda Dealers

This review is overdue. - ROGERANDLACY

This review is overdue. I've purchased 2 cars from Spreen Mazda. A Mazda 6 in 2021 and a Mazda 3 in 2023. The Mazda 6 transaction was the easiest car buying experience I've ever had, and I've purchased a lot of cars. The Mazda 3 purchase took a bit longer because the car wasn't at the dealership when we purchased it. But Jimmy did a great job at problem solving. Stephanie, Ezekiel, Jimmy - Everyone was really great to work with. Also Bill in the service department is fantastic. Great service overall! In the future, if we decide to buy a Mazda again, we will come to Spreen Mazda!

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

We dealt with Jonathan, really nice guy and very - Jerome Martell

We dealt with Jonathan, really nice guy and very helpfully. The sales manager Ruben was also very helpful . Between the two of them they worked a deal that my wife was looking for.

Hello Mazda has done it again! - drewlovetaylor

Hello Mazda has done it again! They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers. Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy. It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way. Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional. I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers. If you’re going to buy a car, THIS is where you need to be. Thank you!!!

Very professional plus very helpful! - gbentrum

Very professional plus very helpful! Everyone is knowledgeable and not pushy! Just what you want in a Dealership.

Excellent customer service. - CW

Excellent customer service. Professional, friendly, on time. Better than promised. 10/10 on all counts.

Easy to make appointment, was able to get loaner. - Rich Delgado

Easy to make appointment, was able to get loaner. Videoed work done (abbreviated). Talked to fast on video though. Recommendation .

this time is much better - KANOKWANMALIWAN

Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.

I have purchased three personal vehicles from STAR Mazda - Dr. Walter

I have purchased three personal vehicles from STAR Mazda in the last 15 years(good experience, obviously)**** 4 stars I have had various service experiences, during that time. Most recently Nathon has been good. Service costs foolish!!!! Service this last year (I have photo shots of offers)a study in bait and switch. I make an appointment in writing for a service at one price. I set appointment. I get confirmation a day or two later at a more expensive price. Same service $$$ more in writing---STAR LOST A LONG TIME CUSTOMER--service manager , with whom I spoke, following company line, so can't really blame him-------------rating for service ** 2 stars--- the are two Mazda dealers nearby who are more consistent in pricing and consistency---Star lost a long time customer---

My son bought a 2024 Mazda 3 hatchback today. - Connie

My son bought a 2024 Mazda 3 hatchback today. I went with him for moral support. Juan was our salesman, Semaj was the manager. They tag teamed together to keep us busy. Both were very nice, but played the game like most car salesmen. Jose was the finance manager who Semaj kept going back to so we could get "a better deal" While we were happy with the end result, knowing we had to keep on our toes or get screwed is stressful. How did we know they (Mazda dealership) was pulling a fast one? They tried to throw in a "covid fee" xxx!? Apparently since covid new cars are hard to get, so they try to charge a "covid fee"! There was a brand new Mazda 3 sitting right there! We weren't stupid enough to get vaccinated or wear a mask, we sure aren't going to pay a fee! It was waived. I looked all through the paperwork to make sure it wasn't hidden somewhere else. In the end, my son got the deal he wanted and walked away happy. we recommend this dealership and Juan, Semaj and Jose, just do your research and watch out for unnecessary fees.

Honest and true to their word. - MsManners

Honest and true to their word. Never once did I feel like I was being misled or cheated. They thoughtfully explained each step of the process and honored the quotes they shared with me over the phone.

Thanks Alex, excellent work, you are a very good seller, - Chefcobra1

Thanks Alex, excellent work, you are a very good seller, I recommend it. the Escondido mazda dealer Alex, very good work, I am very happy with your help.👍

Don't go to Dublin Mazda, avoid it at all costs! - Tatha K

Don't go to Dublin Mazda, avoid it at all costs! They are unprofessional and don't respect their clients. I bought a 2019 Honda civic sport hatchback from Dublin Mazda in November. I had a pre-purchase inspection done on the car but nothing wrong was reported at the time. In December I went to a Honda dealership for accessories. They pointed out that the car is missing its front bumper grille from its splash shield, exposing the internal components. Salesman Keith Morita did not mention the issue at the time of purchase. Photos Keith Morita took of the car prove that the grille was missing at the time of purchase. I notified Keith Morita about the issue. He denied knowing anything about it and said someone from the service department is going to reach out to me. No one did. He did not offer me any solutions and it became very hard to reach him despite calling him numerous times. Dublin Mazda went silent and I was worried about further damage/rusting of internal components. Since I was on the road, I had to get the car fixed at a Honda dealership in early January amid this uncertainty. I then emailed the grille hardware cost and labor charges with receipts (more than $1k) to Keith Morita. Keith Morita told me, the manager will reach out. After trying more than fifteen times for several weeks and receiving false hopes, I was finally able to speak to manager Keith (his name is also Keith). He told me I should not have had the car fixed. Manager Keith also emphatically said Keith Morita had asked me to bring the car to Dublin Mazda and they could have gotten it fixed. This is not true. They could have checked call recordings (they monitor calls) and messages between Keith Morita and me to see that Keith Morita did not offer me any solutions. In the end, manager Keith told me they could do nothing about the issue. I hoped to be treated fairly and transparently for someone buying a car for more than $20k. I have been more than accommodating regarding this issue at every step. But the evasive behavior and gaslighting on Dublin Mazda's part have been very unreasonable. It's very clear that they don't respect their customers. I would recommend other buyers to go somewhere where they will be valued.

I came into the dealer Friday, October 18th with my - B530e

I came into the dealer Friday, October 18th with my brother to look at the Mach-e and Lightning. My overall experience was great. I was greeted by a Salesperson name Oscar who was extremely polite, professional, and listened to all my needs. From the beginning, I explained my brother and I had credit challenges, both due to identity theft and divorce. After test driving the Mach-e, we were presented with the payment based on down and mileage. Both were exceptionally reasonable, and we wanted to continue with the purchase. After the credit was pulled, the manager asked for a co-signer which we knew could be an option. My issue is with the manager. A lecture shortly ensued that we should “Crawl before we Walk”. I took offense to that due to the fact my brother currently drives a Maserati Quattroporte with a 561 payment, I currently drive a i4 with a 997 payment and a 760i with a 1,888 payment. The 550 payment on the Mach-e was less than the cars we were replacing, which those loans/leases are in good standing. The finances are there and it’s clear we can make our payments, yet I felt we were being judged due to the credit alone. I understand it was less than stellar however identity theft was not our fault. If the bigger picture was looked at, the manager would have seen there were multiple paid off cars and other accounts in good standing. We were also told to get a “xxxxty car” and drive that sucker for a year to build positive payments despite already having car credit. The manager preceded to say he understood we were used to the image the Maserati had however we needed to humble ourselves. I told him it had nothing to do with image or else we wouldn’t be sitting in a Ford dealer looking at a subpar electric vehicle. In my opinion, that was crawling before walking especially with the payment being cheaper than the cars we currently had. We explained a xxxxty car didn’t fit our lifestyle as we put 300 plus miles a day on a car and need it to carry equipment for our catering business and telescopes for my astrophysics research. It seemed once the credit was pulled, everyone demeanor changed. We also explained the Maserati no longer served a purpose for the phase of life we were in. We both left the dealer feeling humiliated and embarrassed. Just to recap, Oscar was amazing. My issue is being put down by the managers while going through a life changing event. We were able to secure a Audi e-tron from Lexus Santa Barbara and appreciate them being professional, courteous, and understanding.

I had a recall on my Mazda and was notified to bring it - nevermore7

I had a recall on my Mazda and was notified to bring it in. I made an appointment and brought my car in. The gentleman who assisted, Ulysses Gaytan, was kind and helpful. I left my car there overnight, they did the repairs. When I came back, they let me have my car without trying to upsell me on anything and like that, I was off. It was a great experience.

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

First real car purchase for my daughter couldn't have - easyejm

First real car purchase for my daughter couldn't have been better. Our salesguy, Moe was very friendly and seemed to know what we were going to ask before we asked the questions. Our financing rate came back a little higher than I would have liked and the finance guy Christian, worked very hard to find a lender with better rates. Could not be happier with our new Mazda and would definitely recommend this team.

Originally I wanted to buy out my lease as my lease is up - fridab

Originally I wanted to buy out my lease as my lease is up in a couple of weeks. No matter how many times I asked, they would not give me the buy out price of the car, instead they rushed me to sign to finance the car through them and would not give me a break down of supposed fees. My original contract said I would owe about 13,000 (not including fees) after the lease was up. Somehow the amount I would have paid went from 13,000 to 17000, to 22,000 to 28,000!!! They wanted me to pay more than double what my car was originally worth (my car is in great condition and has very little miles for it being 3 years old. I even asked how it got that high since my end of lease said I’d only owe 13,000 plus taxes and fees which should only be a couple thousand more. Financing never gave me a straight answer, just kept saying oh it’s fees but they never showed me a breakdown or anything. I told them I wanted to check with my bank first and they kept telling me I wasn’t going to find a better deal. They also said they had to keep my car to pre certify it and I asked them if that would cost me anything. They said no (apparently it costs them money to do this but I didn’t know this). I asked the finance guy Benito that this wasn’t something I had to go forward with yet right? That I can look around still and he said I could, just to give them a call if I go with their financing. They only gave me one paper to take to the bank that had the total of what the car would be after fees and the interest. The bank lady said the price they want for the car that is in good condition and under miles seems incredibly shady and that they should of given me more paperwork. She cautioned me that they were likely trying to take advantage of me and to seek other options. I came back a week later to get my car back and ask if I could just turn the car in since it just wasn’t worth the hassle to try to buy it. They told me because the car had already been pre certified through them, that they would be at a $3,700 loss and that I only had the option to buy or lease again. I asked how did this cost that much? And I believe it was Sam (also financing) that said oh because we did some stuff to it and we paid some fees and registrations. They didn’t do anything to the car. Also I paid the registration fee for the car two weeks before I came in so they lied about that too. He said that they would only give me my car back (I still had a week and a half left of my lease so the car is still mine till then) if I payed them the $3700. After a bunch of arguing and going back and forth, the manager finally agreed to give me back my car without having to pay anything. They could also not show me any of the contracts about the breakdown of pricing because supposedly the financial side was closed on Saturdays but i was there on a Saturday before and they were open. I also talked to Toyota financing and the finance lady also told me to never try to finance from Mazda since it’s terrible but instead go through a bank. It was a huge headache and it’s unfortunate that they just want to scam people. I will say that the seller who originally helped us, Eric, was very nice and pleasant to work with. It’s the financing side that don’t care and will lie to your face. Also after the second visit, they were finally able to tell me the buy out price which was $17,000. Why couldn’t they just tell me that in the beginning???! I also find out from another dealership that my car has had a recall in July for faulty back up camera. This was never at any point mentioned by the dealership! Anyways after that experience I went to another dealership (not Mazda) and they agreed to buy the car from me. This experience was so unnecessary and it sucks because I really like the Mazda brand. If I do buy or lease another Mazda it will not be from the Wescott location. Go to the El Cajon location instead or just anywhere but here!

The whole experience of buying a new car was great! - ana_4424

The whole experience of buying a new car was great! The process was easy and stress free with this dealership. The staff was friendly.

In May 2024, I contacted Capitol Mazda in search of my - lorihansen410

In May 2024, I contacted Capitol Mazda in search of my next car. I responded to a 2020 Mazda CX-5 GT which was the exact car I was looking for. I was immediately contacted by Mike and set that appointment. Now, I hadn't bought a car in a long time and was reluctant on the pressure of purchasing a car through a dealership. Well...that wasn't the case. When I arrived, I was greeted by Mike and the car was right in front of me. The entire transaction was more than I expected. Thank you Mike and team for making my day! I love my car!! :)

I had a gray experience amazing people and staff would - Donaldandrews794

I had a gray experience amazing people and staff would love to go again sometime

Great service and the fact that they show u a video on - claudia.vidai1940

Great service and the fact that they show u a video on whe they are found to ur car. That's fantastic. Thank you!

I recently purchased a car here and Loved the entire - smehta9

I recently purchased a car here and Loved the entire experience. Konstantine and Justin were super awesome. They helped, were sweet, made time since I was late and the the guy at the accounting team was wonderful also!

I was very pleased of the outcome of my visit ! Everyone... - Susan

I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰

Friendly, Courteous sales team - SC_39

Ethan was very great. He showed me 3 different cars and did a great job explaining each one. He was very patient and helped me run all the numbers for all the different options. Never felt any pressure from him or his team to buy. Only downside is that their price was not the most competitive of 3 comparable bids. I gave Ethan last look to match but he couldn’t. I appreciate the honesty and efforts. BTW. This Mazda dealership needs more customer parking spaces!

Refused to Accept a Lease Return - jw211

I tried to return a lease of a CX-5 on a Saturday. They told me that they had no room and did not accept lease returns on weekends. He told me to come back the next Friday. I was told to call Chase Finance to get an inspection, but they weren't open on weekends. On Monday, I called Chase and they could not schedule a pre-inspection before I left town on vacation. I called the dealer back and spoke to Abraham. He told me that they had no room, may have to park the car on the street and would not accept a lease return without a pre-inspection per GM Nazir. He fist told me that Nazir was not there. Then he put me on hold to talk to Nazir. Then he told me to call back and ask for Nazir. He told me that they "refused" to take it back otherwise. I've never experience such poor customer service from a dealer. Avoid this dealership. My experience was exactly the same as all other lease return reviews. Never again.

Bought my CX-5 at Cardinale Mazda back in August 2021. - Jeremy

Bought my CX-5 at Cardinale Mazda back in August 2021. Everything was good until a rattle developed on the front windshield (OEM) November 2022. A brief description of the rattle: it happens during the day when the car is warm or hot because of the sun. I brought the car in for at least 5 times to get diagnosed showed them videos and test drove with a technician that heard the noise. While I appreciate the loaners car they gave me during the times they had my vehicle for service, it still doesn't change the fact that the issue remains unsolved. I have been in contact with Mazda Corporate as well but seems like there's no clear communication from both parties at all. Bad warranty service experience.

Great Service - HD

Fast service, friendly staff. always appreciate the complimentary car wash! Prices are very competitive too compared to other dealerships in the peninsula. Highly recommend this place.

Sloppy, careless service - kwmazada

Hansel did repair the damage to my vehicle from driving over something on the freeway, however, when I got it back it reeked of gasoline. It was so bad I took it to my local dealer (San Luis Obispo) and they wouldn't release it to me until they had thoroughly checked to make sure there wasn't an actual leak. They finally figured out someone had gotten in the driver's seat and saturated it with gasoline, most like from their clothes or rags they sat on. Tyler, the service advisor, said the smell would eventually go away so obviously they knew about it. My question is why didn't they clean the seat?? Beware using them because you may not get your vehicle back in the same condition you left it. Their shop must be really dirty and messy if their clothes are that stinky. Makes you wonder what's going on in their brains if they work with that smell all day.

Great customer service! - OneLove

Megan in service is always so polite. It's refreshing to interact with someone who takes the time to speak with you. Bobby is also very helpful and friendly.