134 California Honda Dealers

My wife and I recently brought her SUV in for service, - MikeK

My wife and I recently brought her SUV in for service, and our experience with Fred (Farhad) was extremely concerning from the moment we arrived. During the drop-off, the way he looked at my wife and the way he interacted with her made her visibly uncomfortable. What should have been a routine service appointment immediately felt inappropriate. Later, he called my wife and attempted to pressure her into purchasing new tires by using scare tactics, claiming the tire was “going to blow up” if she didn’t replace them immediately. This type of fear-based upselling is unacceptable and highly unprofessional. When we returned to pick up the SUV, his behavior escalated even further. He continued to direct inappropriate looks toward my wife and began asking personal questions that had absolutely nothing to do with the service. His demeanor and comments made her extremely uncomfortable, and it was clear this was not a one-time issue. What made his conduct even worse was the complete lack of respect he showed toward us as a married couple — openly behaving inappropriately toward my wife right in front of me. This type of conduct is completely unprofessional, disrespectful, and unacceptable in a customer-facing role. I am genuinely concerned he may be behaving this way toward other women as well. I strongly believe management needs to address this situation seriously and take appropriate action. My wife and I have purchased Honda vehicles for years and have consistently serviced our cars at this location. Unfortunately, after this experience, we no longer be coming back to this location

AC was blowing warm and 2 of the 3 components were given - toneez101

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00

Excellent service--everything explained fully and service - ELFRIEDADE

Excellent service--everything explained fully and service done in a timely manner. Doug was a very pleasant and professional.

Poor service. - Ginaglasser

Poor service. Promises not kept. No follow up’s. Dissatisfied. Paid $3500 and not 100% complete. My “service advisor “ never returned calls or emails. Spoke to manager in service; he assured me they would resolve. Never happened. Reported complaint to state

I had such a wonderful experience buying my first car - reineckealice59

I had such a wonderful experience buying my first car here. Silvia was exceptionally warm, friendly, helpful, and engaging. I would recommend this dealership to everyone looking for a smooth and manageable car-buying experience.

You can't have an honest conversation with intake girl at - physicalfreedom4u

You can't have an honest conversation with intake girl at collision office. She knows your car better than you do. Not her job. Stressful .

I purchased a 2018 Honda Accord from rocket town of - romeb805

I purchased a 2018 Honda Accord from rocket town of Lompoc and was vary satisfied with the all around great service from the sales team…. My car has been serviced from them since I bought it about five months ago.. the other day my car started acting weird and wouldn’t drive anymore, But to my surprise this beautiful young lady from rocket town came to my rescue, Even on her day off she took the time out to come and help me and she went thru great lengths to fulfill my needs so that my vehicle could be back on the road again, Melody Cruz is one of the greatest woman I know from rocket town Honda , She took her personal time and effort and went completely above and beyond,, she made sure my parts were in on a timely manner and never once did she miss a smile while doing her job, her hard working service people made sure my car was equipped with the proper maintenance and service, this gentleman put all his other work aside and made sure my vehicle was in running condition even though I wasn’t lol, so I want to give a big shot out to the mechanic specialist who helped melody Cruz, thank you Andy for always working hard and listening to your customers…. If you ever are broke down or in need of service from rocket town Honda, Make sure you contact melody Cruz, she’s an angel, Love you hun, thank you for everything

Transparent and got me in and out with my new car. - ASAP

Transparent and got me in and out with my new car. No games or gimmicks; much appreciated.

Great service, reliable results for your Honda vehicle - Bogdan.Ranete

Great service, reliable results for your Honda vehicle maintenance, repair, recall or retrofit. Most definitely recomendable

Best experience ever! - charmaineusa

Best experience ever! I have been leasing cars for over ten years, and Manoj "Ron" Guragain from Hayward Honda was spot on. The car that I had agreed upon, a CR-V EX AWD, after many communications, was waiting for me at the front when I arrived. The price quoted was the price given. Unfortunately, I had a negative experience at a different Honda dealership the night before. I'm so glad I met Ron. He made the process seamless and was true to his word. That's all a customer asks for: transparency and to be treated with respect... and Ron delivered.

Travis was very friendly and helpful. - fidelvelasquez11

Travis was very friendly and helpful. Sent videos of my car for reassurance and proof and also told me about certain packages and how to use them. Very helpful with great customer service

This was the best experience I have ever had purchasing a - A Gill

This was the best experience I have ever had purchasing a car. I came in just to take a look at the vehicle and test drive. The last time I bought a vehicle was 5 years ago and I did not have a good experience. I felt like I was pressured into purchasing a vehicle. The salesperson Omar, was very professional, respectful and patient with me, unlike my last experience at another dealership. Also Ron the manager was very nice, and professional! I would recommend this dealership to buy and purchase a honda!! Thank you Omar and Ron!

I had a very positive new car purchasing experience from - blessedlatrice.3

I had a very positive new car purchasing experience from beginning through to driving off in my new Honda! The vibe at this dealership is courteous and professional. I highly recommend Sunset Honda!

We had an excellent experience with the sales person... - Adozinda

We had an excellent experience with the sales person Palan Saha, he was honest and very dedicate in helping us with his knowledge to make the best purchase and fit for us. We are grateful to Palan and very happy with our new Honda! We certainly will recommend him and Honda for our family and friends.

I bought a new Honda Civic Sport. - kato59

I bought a new Honda Civic Sport. The salesmen were polite and did not pressure me. I test drove a couple of cars alone and with a salesman. The dealership did not have the color vehicle that I wanted, but received one a few days later. I drove it. I received the same lower price that was being offered at another dealership. I decided to buy it. My only complaint is that it took me over two hours to make a cash purchase. This was likely the result of a high number of customers in the dealership. Overall, I had a good experience!

We were travelling and had a flat tire. Fortunately we... - Grateful Traveler

We were travelling and had a flat tire. Fortunately we pulled off at the exit near Barber Honda. They searched to find a new tire for our Clarity, got it changed, and we were back on the road in under 2 hours. Many thanks to Richard Garza and the service department team!

Wonderful Service - April123

Mistlin Honda was such a wonderful experience, as soon as I arrived I started wondering the lot and Rosie came out right away and helped me choose the best car for me. Overall experience there was great, i wasn't overwelled or lost, Rosie was AWESOME.

Very close to my home. - ricky370z

Very close to my home. Conveniently located. Friendly staff. But the only downside. Takes a long time for oil change even with appointment

My experience purchasing a Honda at this dealership was... - kimmariehas

My experience purchasing a Honda at this dealership was exceptional. My first contact with Estaban was positive, we told him what we needed. He was informed. We showed him the lower price listed on line and he directed us to the manager Bilal. He said he would match the price. He went on to give us discounts on the service and support contract. He helped us set up insurance at a cheaper arte, helped us get our rental picked up and gave us the same intereest as one we had established with USAA....I cannot think of one negative issue....TOTAL happiness and support.

Mike Silva and Viet Le in the Service Departmetn of Elk - Cath

Mike Silva and Viet Le in the Service Departmetn of Elk Grove Honda are the most dishonest, unprofessional and unethical. They are negligent and damage cars while overcharging. They take no ownership for damages, and will go at any lenght to lie and deceive and verbally abuse clients who have valid concerns... Just awful place... Mike Silva should be fired, along with this right hand-Viet le....

Great sales experience! - nelsonbill

I've bought 3 vehicles from Vladmir, the sales consultant. He has always been very professional. I highly recommend him. Financing was easy (cash deal) and in and out in no time. B.Nelson

Bait and switch dealership. - bbender1492

Bait and switch dealership. Almost $4000(on a CRV!) of dealers add-ons not reflected on their web site. Make sure you find out what they're adding BEFORE wasting a trip to this dealership.

excellent customer service, very friendly, they helped me - Rosalinamartinez

excellent customer service, very friendly, they helped me a lot so I could take my car home

Service advisor Gus is the best! - Rhonda

Service advisor Gus is the best! So friendly, polite and professional. Appreciated the phone call about a issue, and recommended a alignment. Thx again Gus!

I took my Accord to Primo for a routine maintenance and... - zbyxl

I took my Accord to Primo for a routine maintenance and oil change. Immediately after the service, my gas mileage went down about 20%. I brought this to the attention of the Primo service manager. He completely blew me off. After about 3500 miles, I performed my own oil change, oil filter change, and air filter change. I was aghast when I saw the filth of the air filter which was obviously never touched. After performing my own service on the car, my gas mileage returned back up 20% to its normal. When I tried to bring this matter up with the Primo General Manager, I was told that there currently is no General Manager. If you go to Primo Honda you are playing with fire.

Bought a new car from them and it was one of the worst... - Bakersfield Customer

Bought a new car from them and it was one of the worst decisions I have ever made. We negotiated a price on the phone, but when I went there in person they made it seem like the price was still the same but it’s not. I was made to pay thousands of dollars more for the car when I only choose this dealer because of the deal that I was supposed to get. When asked about change, they said that they couldn’t do it and that the first seller I talked to was lying, but I was never informed of the new price while in the dealership. I’ve been trying to get a hold of them to work with me about changing the price, signing a new contract or something but they just kept putting me on hold. I have got no one picking up my calls for days or the manager picking up and giving me an offer but never following through with it. The last straw was him telling me to come in on a specific day to sign a new contract and was supposedly out for the whole day because he was in an unexpected meeting. I decided to just get a check for the extended warranty that they added without asking (they even told me I can cancel it myself if I didn’t want it, but how could I even do that if they don’t want to submit the paperworks) and when I texted that to the manager, he replied within seconds of my text. That’s when I knew, he was just playing with me and was never really going to do anything. I’m going to take this as an expensive lesson learned and hope no one else will fall for their lies. So my advice with this dealership is don’t do it. You would get cheated, put on hold, played and in the end they don’t care. So don’t buy a car here.

Flim flam. - coolrkr

Flim flam. Sales presentation is what you would expect from a used car sales people. Big talk, no follow through. They do NOT have a working definition of. What a warranty is.

My husband and I went in to Honda to look into buying a - Trishalj76

My husband and I went in to Honda to look into buying a car. I am so HAPPY we did. We had the greatest experience. I would like to thank Frank, Hector and Regina for the amazing service. They worked hard to get us the best deal and they did. My husband and I walked out with a brand new 2024 Honda HR-V. If you are looking for a car please go to Honda and ask for Frank. You will NOT be disappointed. Thank YOU!!

I had my engine oil and transmission oil changed - rpvalentin

I had my engine oil and transmission oil changed yesterday 5/5/25 and it was only an hour wait. They sent me a link of the MULTI POINT INSPECTION and I noticed that in 1 of the reports is says ENGINE AIR FILTER is SATISFACTORY. After arriving at home, I've checked my engine, and I noticed that even a single handprint was not visible in my engine air filter cover. It only means they didn't really inspect or check it. I ended up changing it by myself. Now, I was wondering if STEVE HOPSKINS HONDA service crews really do the "MULTI POINT INSPECTION" for real as stated in the report. I'm a valued customer and I'm thinking if I should go back there for any services. Did the Honda service crews really changed my oil services????

Have been on hold for 20 minutes waiting for service to - smadanek

Have been on hold for 20 minutes waiting for service to answer call about electronic problem with my car. No one answers from service and I am without working vehicle .