36 California Genesis Dealers

We recently leased a car from Genesis Ontario, and we - jamocar78@gmail.com

We recently leased a car from Genesis Ontario, and we couldn't be happier with the experience. Hailey Fuerte, with the assistance of TJ, made the entire process incredibly smooth and effortless. She and TJ handled all the details so alI we had to do was sign the paperwork. Hailey’s professionalism, efficiency, and dedication to customer satisfaction was evident throughout the process. We were given a personal class detailing the cars panel with many highlights, buttons, and connections. I highly recommend Genesis Ontario and especially Hailey for her sales acumen and courtesy.

Very nice experience. - N.SOLTANI

Very nice experience. Friendly service and knowledgeable Service Technician. I received very good service from Diego.

The service writers are courteous and accommodating. - akahn0

The service writers are courteous and accommodating. There are no complaints with the service. I have used two other dealers and this one is best.

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Mike Nam was helpful throughout the purchase process. - Elizabeth1084

Mike Nam was helpful throughout the purchase process. He effortlessly helped us get through all the paperwork and explained exactly what we were getting. I would definitely reach out to Mike when I’m ready for another Hyundai/Genesis.

I have owned six different vehicles, all from different - noahnation2000

I have owned six different vehicles, all from different brands, so I have spent a lot of time at all kinds of service centers. Genesis of Irvine has been the best service experience I have ever had. I will never go anywhere else. They are under new ownership (Norm Reeves) as of a month ago, and the service advisors here are absolutely incredible. I cannot say enough good things about Jose, Serdar, and Derrick, who have truly gone above and beyond for me during my visits for oil changes and maintenance. The level of care they provide is absolutely unmatched. They always met deadlines, were in constant communication, were very patient and really listened to me, and only recommended what was needed for my car. Never tried to upsell unnecessary items. When you drop your car off, they send you a text with a link for a portal to view the current status of your car, see invoices and estimates, and update the portal with technician's comments. Very cool. I feel they truly care about keeping me on the road and my car in top condition. This is the service you expect from a luxury brand like Genesis, and they truly deliver. If you are local, trust me, don’t go anywhere else.

Extremely knowledge. - Proud Genesis GV 70 owner

Extremely knowledge. Caring, courteous and attentive. I told Ahmed what I was looking for in a car - he brought out the exact car that I ended up buying. No that is insightful service! I also have to say - it was not a one-man sales process numerous other employees jumped in to help -- bring a car, get it washed, help with the app, etc. It takes a village to sell a car! Thanks Genesis of Southbay!

Unprofessional and Disappointing Service: My recent - e36m3gt

Unprofessional and Disappointing Service: My recent visit to Glendale Genesis for a service appointment was extremely disappointing. It took over a month to schedule, and when I arrived, there was no dedicated parking for service vehicles. Customers had to wait on a non-parking side street with no signs for the service entrance. The waiting area was small, with outdated and dirty chairs. Service technicians were unresponsive and unprofessional. Despite scheduling in advance, I waited two hours without any update on my car, which remained untouched for most of the day. The customer service representative was indifferent and uninformed about my car’s status. After picking up my car, I found several scratches on the bumper. Despite reporting this immediately and following up three times in a week, I received no response. Their customer service is a joke. Listening to their recorded message about outstanding service, especially under new management, was frustrating. This experience was a stark contrast to those claims. I am extremely dissatisfied with the service at Glendale Genesis. If Genesis wants to be seen as a premier brand, they must address these serious issues.

I bought my car through an auto service so don't have - coolv316

I bought my car through an auto service so don't have direct knowledge of sales dept. However the service dept is excellent. I always get great service. I have nothing to complain about. Very happy with my Genesis.

Smooth talking sales guys, who promise you the world - iknownoone

Smooth talking sales guys, who promise you the world before selling the car to you. But, after selling the car, there is absolutely no response. Terrible customer service experience. I have called more than 15 times and each time there is a new sales specialist who picks up and promises me that they will do whatever it takes to help me, but none of them get back to me.

Purchased a 2022 Genesis GV80 from this dealership... - xtrmdad

Purchased a 2022 Genesis GV80 from this dealership yesterday. I have to admit that the experience started off a little rough but they turned it around. They made me the deal I asked for and got me on the road quick. I want to thank all the staff and corporate for all the assistance. I really appreciate all your patience and determination to get the deal done. Thanks again for everything.

Came to Tuttle-Click Genesis to look at the GV70 as I'm... - MaMoUs

Came to Tuttle-Click Genesis to look at the GV70 as I'm in the market for a new car (by the end of the week) sales person didn't want to sell me or anything he just said "u can't test drive it as you need to do a credit check and our customers dont test drive they just know what they want". Really ? I was a serious buyer and explained it to the sales person but apparently he judges by his own cafeterias of who is going to buy something or not

Never knew who DGDG was. - deltabravo

Never knew who DGDG was. We were looking for a G70. Stevens Creek had one of each color/pkg combo that we wanted. The dealership is 43 miles away from us. Reached out to them, spoke with Bobby(nice guy), while making arrangements to come, Bobby had an emergency and Ashley reached out to us to let us know that she would be happy to help us. The fact that Bobby had taken the time to pass along my info despite his emergency, that was cool that they would go to that level of commitment and follow-up. We traveled to the dealership on Saturday. Ashley was very nice, not pushy, kind of like a concierge instead of a salesperson, waiting to provide to us whatever we asked for and nothing we didn’t which was refreshing. The dealership was busy. After meeting Ashely, providing our info, we were off to test-drive. After the test-drive, we started talking pricing. Without asking, they already started below MSRP. They explained every detail. I even received a $400 new grad credit (pending proof). We came completely unprepared to purchase as we were not expecting the positive vibes. We said we would return the following day to buy the car if they would hold the deal. The sales manager, Mike, offered to hold the deal/car. I offered a deposit, but he just gestured politely and said it wasn’t necessary. Ashley was offering to come in at 9am to meet with us (the dealership doesn’t open until 10am) even though her shift wasn’t until 11:30am. So she’d work extra hours just to be there for us. That’s customer service right there and she doesn’t even work on commission(found that out later). We arrived Sunday and Ashley was there and ready. The deal was still valid. The car was there, saved. We moved forward with the process. Next, we were with Mark from finance. Completely patient with us. We had some requests on pricing for protection related items (warranty/maintenance) which were met. We also bought the Genesis GPP warranty/maintenance. My wife and son went to look over the vehicle, found marks. Mike/Ashley were out there, Mark escorted me out to the detailing bay to join my family and the detail crew to investigate. After going out, turned out the marks were not scratches. It was glue residue from the new car protective wrap. The lines were so fine, looked like scratches. We over-reacted and panicked. The gentlemen in the detail bay went to work. In the end, one small chip on the plastic skirt and one other issue. The dealership asked us, how can they make it right. My son, his car, said he would appreciate the body shop option. Without hesitation, they agreed, said they would setup the arrangements and provide a loaner vehicle. When the car detailing was complete, my wife and son both went out and were AMAZED by the detail job the crew did. It was phenomenal. We didn’t feel like we were sold something less than acceptable. Even Mark told us, if you see anything tomorrow, let us know and we’ll take care of it. The dealership tends to get warm inside, so dress in layers for comfort. It’s clean, well lit. Nice people who bendover backwards for you to earn your business(without commission), good prices/good deals. Bottom line. My son had a big ol’ grin on his face, loves the car. The family loves his choice. All around, a good experience we were pleasantly surprised to find. I say surprised because we had no experience with DGDG. Our experience with a local Genesis dealership wasn’t great. Bobby, Ashley, Mike, Mark, and the awesome gentlemen in detail – thank you for a great weekend, great car, great experience and thank you for your patience with us. Final note. Our time on Sunday to buy the car, took just over 5 hours, so allow yourself time in case they are busy, but you won’t be disappointed with the amount of time when you drive off with a good deal. Thank you DGDG.