York Chrysler Dodge Jeep Ram of Plainfield - Service Center

In the 3 months that they had my jeep in the shop to replace the motor they ripped one of my leather seats and scratched my front bumper they did a bad repair job on the leather seat and would not pay t replace the motor they ripped one of my leather seats and scratched my front bumper they did a bad repair job on the leather seat and would not pay to replace the bumper More

Brooke was very easy to work with. She communicated throughout the process and tried to give solutions when problems occurred. I did encounter several problems with the service tech She communicated throughout the process and tried to give solutions when problems occurred. I did encounter several problems with the service technician though. First, the technician dropped and scratched my rim during a tire replacement. Brooke contacted me and let me know how the dealership would make it right. I had to wait several days for the repair. Second, during the rim repair, the technician broke one of my storage containers that nestle around the spare tire. Finally, we discovered after I came home that the technician failed to put my valve stem cap back on the new tire so we had to buy a replacement pack. More

My running boards unfortunately stopped working and I stopped in to see what could be done. One nice young lady tried to trouble shoot for me with no success. She then told me to pull in and see if someo stopped in to see what could be done. One nice young lady tried to trouble shoot for me with no success. She then told me to pull in and see if someone else could help and when she asked one guy he murmored under his breath to her for me to set an appointment. And then she noticed on my file that a have a fleet of vehicles financed at this location and she said we should be able to do better then this. So she asked a technician to look at me truck as to why my electric running boards stopped working and he simply looked under my hood and unplugged the AMP and let it set for 5 min and plugged it back in and boom it worked. If it wasn't for her great customer service and willingness to help I would of probably been in for a scheduled appointment somewhere else and possibly charged for something that was as simple as this to fix. So thank you and I will be in again to personally thank you!! More

George Landis was amazing! Such perfect customer service and refreshing to work with him. Cannot say enough good things about him and our overall experience with York Automotiv Such perfect customer service and refreshing to work with him. Cannot say enough good things about him and our overall experience with York Automotive! More

Will not be returning. . terrible communication and no help with warranty info. No thank you . terrible communication and no help with warranty info. No thank you More

Great customer service. Do a great job communicating with me on the issue and how they are fixing it. Wouldn't take my care anywhere else to get fixed or serviced. Do a great job communicating with me on the issue and how they are fixing it. Wouldn't take my care anywhere else to get fixed or serviced. More

Never have loaners for customers with extended warranty repairs. Vehicle has been in multiple times for over a week. repairs. Vehicle has been in multiple times for over a week. More

Did not have to make an appointment and I got right in and they were very fast and pleasant and they were very fast and pleasant More

York in Plainfield is always professional and efficient when servicing my Pacifica. I have always been given excellent customer care. when servicing my Pacifica. I have always been given excellent customer care. More

They do their best to get my emergency vehicle in and out in a timely manner. Sometimes they have to keep it longer than I like due to parts availability or other issues beyond their control. Matt O’Brien in a timely manner. Sometimes they have to keep it longer than I like due to parts availability or other issues beyond their control. Matt O’Brien is a great service advisor and helps as much as he can. More