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York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Plainfield, IN

4.2
1,488 Reviews

1,488 Reviews of York Chrysler Dodge Jeep Ram of Plainfield - Service Center

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June 16, 2023

I was there for an oil change, in and out within an hour. Found I needed new rear brakes. Left and had lunch, decided to have the brakes fixed. Went back to York and was in and out very quickly with new brak More

by regaltoo
Recommend Dealer
Yes
Employees Worked With
Bridget Thomas, Bridget Thomas
Jun 16, 2023 -

regaltoo responded

Hi

Jun 16, 2023 -

regaltoo responded

No response.

Aug 01, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

June 16, 2023

Had appointment at 8:30 received call at 2:00 and nothing was done. You lost a customer. Thanks for nothing More

by HMCSGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Wheat
Jun 20, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rick Haeick rhaeick@yorkautomotive.com

June 16, 2023

They are awesome. Had a recall and they found more and got them all done More

by Hippiechick3078
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Pedroza
Jun 17, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jamie Freeman Service Manager

June 16, 2023

Weren't able to fix everything, took way toblong and Did not address all issues. VERY EXPENS8VE More

by gwmcsowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Herington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Anderson
Jun 20, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rick Haeick rhaeick@yorkautomotive.com

June 15, 2023

I brought my Chrysler van in to get a recall completed and didn’t hear a word all day regarding the status of the repair. I scurried to the shop because they were about to close and discovered that nothi More

by conservative0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Haeick rhaeick@yorkautomotive.com Jamie Freeman Service Manager

June 14, 2023

Clean waiting room with comfortable chairs. Staff was friendly and courteous. Time of wait was minimal for service. More

by THOM4584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist was very nice
Jun 14, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as a valued customer for many years to come! Jamie Freeman Service Manager

June 13, 2023

Car was left dirty mechanic fingerprints on, lost bolts, and still didn’t repair , $400 diag fee and feels like they are guessing at what’s wrong. More

by Jeleedean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Squadrito
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rick Haeick rhaeick@yorkautomotive.com

June 12, 2023

Josh Frick is awesome! Service done when they said it would be done. Great service. More

by jroach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Frick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your excellent review! We are so glad that Josh had the opportunity to work with you, and we are thrilled that you found your experience with us here at York Chrysler Dodge Jeep Ram of Plainfield to be a positive one. Please don't hesitate to reach out if you need anything else. Jamie Freeman Service Manager

June 11, 2023

I have purchased new vehicles from them for many years, I’ve never had any problems. Everyone you talk to is super nice More

by KEVINSNEED7197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was also super nice
Jun 11, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your business over the years, Kevin. We appreciate this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brian McNamee Service Manager

June 11, 2023

Communication was not great, had to call several times to get an update, didn’t get a call back when I left messages. More

by Ak
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt O'Brien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rick Haeick rhaeick@yorkautomotive.com

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