Wyatt Johnson Ford Nashville

“We prioritize our local customers over out of state customers.” -Derrick Baker, Used Car Sales Manager customers.” -Derrick Baker, Used Car Sales Manager More

Doing a great job maintaining the shady car dealership stereotype! Bought a 2022 F-150 less than 3 months ago from here, and the battery was having issues, so I got it checked out here. Turns out it neede stereotype! Bought a 2022 F-150 less than 3 months ago from here, and the battery was having issues, so I got it checked out here. Turns out it needed replacing and had lost its warranty! So, I was originally quoted just under $500 to replace the battery. Turns out that quote was incorrect, but I still had to pay about $300 to replace a battery that now has a 3 year warranty, but the truck that is under 3 years old couldn't get the warranty for the existing battery. Neither the service person I was working with or their supervisor would look me in the eye when explaining this situation because they clearly knew I was getting hosed. Won't be back, won't be bringing any further business here. So I paid just under $700 to get a bed cover attached and replace a battery. Was told the truck was done and got to sit at the dealership for another 45 minutes while they were still working on it too, great communication! More

My son brought our car in to get the breaks checked. The next day, we received an estimate for $3300; just a complete rip off when I called another dealership in Nashville for comparison. It turns out The next day, we received an estimate for $3300; just a complete rip off when I called another dealership in Nashville for comparison. It turns out that we declined the service, took it to another dealership and paid $383 for a diagnostic and brake pads; problem solved. It turns out, Johnson Ford fraudulently mis-diagnosed the car and had several unrelated upcharges added. This is a WARNING that the service department is corrupt beyond comprehension and DO NOT TAKE your car here for repairs. More

Loved my experience purchasing my mach e! The folks at Wyatt Johnson Ford Nashville made it so simple. Bantoe was my sales rep & the manager (Mark Mesa) located the vehicle I wanted & had it The folks at Wyatt Johnson Ford Nashville made it so simple. Bantoe was my sales rep & the manager (Mark Mesa) located the vehicle I wanted & had it ready for me. Zach Nguyen made warranties & financing a breeze: kept my payments where I wanted them! Happy to be a part of the Ford family & would highly recommend! More

Wyatt Johnson service after the sale of a used auto was disappointing. I had called my sales consultant Charles and informed him of the passenger side tire rubbing the plastic wheel cover that had loosened disappointing. I had called my sales consultant Charles and informed him of the passenger side tire rubbing the plastic wheel cover that had loosened. My sales rep Charles talked with the service manager who told him the previous owner had put oversized tires on the truck I purchased. This was difficult to understand as the passenger side tire was the only tire with the issue and my neighbor who works for Nissan and I could feel the loos plastic tire cover over that tire but none of the rest of the plastic tire covers were loose he said appears a couple screws or clamps had come loose and fell out. but per the service manager nothing they could assist me with so my neighbor assisted me. This is not the example of customer service level I was expecting from a good buying exp but tells me this will probably be the service experience from the service dept and manager going forward if I need any assistance. Places a huge drop in any previous customer service excellence experience you may have experienced not a good look for the overall dealership! More

I would recommend your nest car buying experience be with Wyatt Johnson and sales consultant Charles Tayor. Charles and the dealership was willing to work with me and provide a customer service excellence bu Wyatt Johnson and sales consultant Charles Tayor. Charles and the dealership was willing to work with me and provide a customer service excellence buying experience. They were the only dealership and sales rep willing to work with me on a cash deal out of 9 previous dealership visits. This dealership and sales rep Charles will get my future business, and I will proudly spread my pleasant buying experience with family and friends! More

Service after the sell at Wyatt Johnson is almost unbelievable. The level of consistency is impressive. I bought a new Maverick from them in 2022 and it has had several recalls. The truck even lef unbelievable. The level of consistency is impressive. I bought a new Maverick from them in 2022 and it has had several recalls. The truck even left me stranded and now it is back in the shop AGAIN. I can't blame Wyatt Johnson for the lemon, that is a Ford issue. I can blame Wyatt Johnson for being the most difficult car dealership that I have ever experienced. The service department manager tried to send me home with the truck without even driving it. I thought the engine bracket had broken, but they only looked at it, never took it on the road. I had to insist they drive it to feel the horrific shaking it does from about 27 MPH and up. Turned out to be an even bigger issue. I showed up for my 7 am appointment, only to find out that Sydney never made the appointment. So, I explained in detail again what was happening this time, only to be told that I didn't have an appointment, nor did they have a loaner car to give me while they had my truck. I want to reiterate that I bought the truck from them and it is still under full warrenty. So, after the service manager told me "you are driving this truck home", and after their sales manager Jason just happened to yell out "son of a XXXXX" as I walked by, I decided that others should know to avoid this dealership at all costs. They will be be your best friend, right up until you sign for the purchase. After that, they are going to make you feel like you are begging them for information, like you somehow work for them, you might even feel a bit harrassed or unsafe with Sales manager's language toward you. What you won't get, without insisting and walking the floor with them, is any type of customer service. This is my 5th trip to service in 3 years, outside of normal maintenace and I have left nearly in tears each time from the shear aggrevasion of thier staff. The staff at Wyatt Johnson have completed convinced me today to go directly to the first CHEVY dealership I see. That is if service can ever fix the lemon of a truck they sold me. More

Hands down one of the best experiences I have had a ford dealer in TN. Connor was awesome to work with. dealer in TN. Connor was awesome to work with. More

Let’s face it, buying a car can be tough. It’s expensive, confusing and overwhelming. That however was NOT my experience! I called and Morgan answered. She was a friendly and inviting voice a It’s expensive, confusing and overwhelming. That however was NOT my experience! I called and Morgan answered. She was a friendly and inviting voice and gave me the impression we would find a great truck and make the deal make sense. When I arrived, she had several options pulled and ready to view. After some evaluation, I found the one for me and was introduced to the sales manager Mike. He was respectful of my needs and my budget. I respect his ability to navigate the incentives and options to make me a deal I was comfortable with. There was never any push or bad dealership behavior. Great job team! I love my new F150! More

Connor was an amazing sales rep! Went above and beyond for me and got me in the car I love for the right price. Even followed me back and gave me a ride to drop off my other car. I c Went above and beyond for me and got me in the car I love for the right price. Even followed me back and gave me a ride to drop off my other car. I cannot say enough great things about everyone I worked with. I would absolutely recommend Wyatt Johnson Ford to EVERYONE and I’m a very happy customer for life. THANK YOU for being awesome!! 👏🏼 👏🏼 👏🏼 More