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Wolfchase Chrysler Dodge Jeep Ram
Bartlett, TN
492 Reviews
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492 Reviews of Wolfchase Chrysler Dodge Jeep Ram
September 13, 2021
Not so “Amazing service” at the service department! Especially from the Mr.Mario. He was supposed to take care of my 2006 Charger SRT8 when I brought the car in overnight for oil change. Wolfchase Dodg Especially from the Mr.Mario. He was supposed to take care of my 2006 Charger SRT8 when I brought the car in overnight for oil change. Wolfchase Dodge & Jeep took care of me alright! When I got my back car back A/C vent pops off for some reason now, “Never have before” an my rightside turn signal light just mysterious pops off! Came back up there to voice my concerns, I was told too come back in a month 🤦🏾♂️. Gott xxxx man were all having issues with this new world now but please don’t take it out on my car! P.S. my car has 83,000 miles an is 06 so I’ve kept it in good standing shape! More
by Joshua Stanback
Employees Worked With
Mario
August 13, 2021
Great staff. Courteous, knowledgeable, and good to deal with on a purchase. Helped me setup all the apps and explained all I needed to know about my jeep. Several follow-up calls inquiring how I was enjoyi with on a purchase. Helped me setup all the apps and explained all I needed to know about my jeep. Several follow-up calls inquiring how I was enjoying my jeep, and asked to call or drop by if I had any questions or concerns. More
by cajunel
Employees Worked With
Dustin Beauchamp
July 25, 2021
Ordered my 392 Wrangler and Phil did a great job with finalizing my sale. He was very responsive to any questions I had and was eager to assist in anyway. Great experience with his customer service. finalizing my sale. He was very responsive to any questions I had and was eager to assist in anyway. Great experience with his customer service. More
by Kibrown
Employees Worked With
Phil, Paul and Leroy
May 19, 2021
Very helpful staff, knowledgeable and friendly salesman’s. Phil and Jesus were great at showing the vehicle and Phil was awesome in not pressuring us to buy. salesman’s. Phil and Jesus were great at showing the vehicle and Phil was awesome in not pressuring us to buy. More
by dmean24
Employees Worked With
Phil, Jesus, Leroy
May 08, 2021
My Name is Calondra Brown and I turned my 2017th jeep Cherokee latitude in for service on April 26, 2021 due to service shifter, putting me in a renter and stating it would be fixed before friday which Cherokee latitude in for service on April 26, 2021 due to service shifter, putting me in a renter and stating it would be fixed before friday which wasn't true and was called the next day about fixing my truck which turned into they have to order my part should be in Wednesday because they ordered it on Tuesday May 4th 2021 so I call and receive the same thing they said last week now it will be here May 14th, so of course since Avis works with them, so their still getting money so I returned the rental and here I am without a ride so the 14th makes 3 weeks and 4 days having my vehicle, very disappointed for a 2 hr job that still haven't been done More
by Calondra Brown
Employees Worked With
Joe
March 08, 2021
Purchased new 2020 Jeep Wrangler April of 2020. #1. Requested full synthetic for first oil change at 5;000 miles and agreed to a $20 or so up charge. I witnessed service rep write it down. Waited 1/2 Requested full synthetic for first oil change at 5;000 miles and agreed to a $20 or so up charge. I witnessed service rep write it down. Waited 1/2 day for the oil change. When I checked out the ticket had no up charge. Service put standard oil in car. Rep apologized but said I would have to bring it back. Brought it back and they corrected and did not charge me for the synthetic. #2. Sun visor fell out and suspended by wiring for light. Wolf chase says the “repair” has been on backorder. This has been since last fall. This is March of 2021 and the sun visor is still not usable. #3. The hardtop has leaked rain. We have taken it in 3 times. They kept it for a week and said they were unable to make it leak. We provided pictures. They finally said the top was warped from the factory and they would order one that would be in the following week. That was several weeks ago. They are using the weather as an excuse. #4. Slow leak in tire. Took it in. They said thy fixed it. They did not and have not. We are on our second service manager and will be on our 3rd service rep. We love our Jeep and were prepared for warranty work but this is all about the dealership not providing post sale support for customers. More
by Trying to be nice
Employees Worked With
Elyce, David.
