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Wolfchase Chrysler Dodge Jeep Ram
Bartlett, TN
496 Reviews
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496 Reviews of Wolfchase Chrysler Dodge Jeep Ram
July 20, 2022
Brought my daughter's Dodge Dart in for an oil change. I specifically advised the service agent of this; however, when it came time to pay the bill was $110.36. This way more than I pay for an oil chang I specifically advised the service agent of this; however, when it came time to pay the bill was $110.36. This way more than I pay for an oil change at Wolfchase Honda for my vehicle. When asked why the price was so high- much higher than I paid previously at Gossett, I was advised that it takes a certain type of oil- 0W-20 and that was the reason. Well I will not be returning to this location again. The service was subpar at best and downright scandalous at worst. More
by thanurse78
Employees Worked With
Can't remember
June 13, 2022
I had my car towed to Wolfchase Chrysler on May 23rd which costed me $80 for a recall as well as diagnostic to see why my car has been cutting off. After calling a couple times because they didn’t call which costed me $80 for a recall as well as diagnostic to see why my car has been cutting off. After calling a couple times because they didn’t call me, I was told it will be looked at the next day. One of the calls the tech was discussing the wrong car. So today June 10th gets a call they do not know what’s wrong with the car. I will need to pay another diagnostic fee to try to figure it out. This means I must pay $149 for the 1st diagnostic so that’s another $149. I gets up and go to the office I am very angry because I have been without a car for 2 weeks. Mario tells me that they have never seen this before, so they need to call Chrysler. I then ask a few questions: So if I pay another $149 will you know what’s wrong with my car? Mario stated no I’m not sure. So I stated why would I keep paying $149 for you to keep not knowing. He stated that we never seen this before. Also Chrysler should have been called because you didn’t know in the beginning what was wrong. I am paying $149 for you to call somebody else to help you figure it out which is fair to me? How many $149 do I have to pay? I had my car towed which cost $95. I am very disappointed and out of $359.37 and my car still doesn’t work after being gone for 2 weeks. Then the manager states they don't have a written policy wow More
by Kela311
Employees Worked With
Mario
April 17, 2022
Great customer Service . I walked in knowing what I wanted and they made sure I walked out with it . Very glad I didn’t go somewhere else I walked in knowing what I wanted and they made sure I walked out with it . Very glad I didn’t go somewhere else More
by nett4242
Employees Worked With
Leroy
April 06, 2022
Great people to do business with. Simple pricing and purchasing process. Even though I'm 100 miles from Wolfchase I plan to have my service work done by them. Simple pricing and purchasing process. Even though I'm 100 miles from Wolfchase I plan to have my service work done by them. More
by bruce
Employees Worked With
Noea
March 10, 2022
We all make mistakes but the way Wolfchase Ram handled my Warranty claim was inexcusable. From the moment they took my Truck in to the 18 plus day that followed they mishandled and misrepresented the repair Warranty claim was inexcusable. From the moment they took my Truck in to the 18 plus day that followed they mishandled and misrepresented the repair until my warranty was declared void. The Technician make personal comments in writing that later turned out to be misleading and false. This and the three week back and forth battle lead to the warranty adjuster saying to the service director and I quite" We cant do our job if you do not do yours!" More
by Jim
Employees Worked With
Tim True and Adam Millington as wall as the owner himself
December 18, 2021
Amazing dealership. Tyler J is an outstanding salesman. Who explained everything that my Ram 1500 Warlock Edition has to offer. I recommend this dealership to anyone looking for a Ram. Leroy the Sales Mana Who explained everything that my Ram 1500 Warlock Edition has to offer. I recommend this dealership to anyone looking for a Ram. Leroy the Sales Manager made my Financing easy. More
by james Firm
Employees Worked With
Tyler J
