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Winslow BMW of Colorado Springs
Colorado Springs, CO
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of Winslow BMW of Colorado Springs
July 21, 2022
Honestly, this is the first time a dealership has ever made us feel so comfortable with our purchase. Drew was awesome from the time we came just to look. He let us be freely talking amongst eachother wit made us feel so comfortable with our purchase. Drew was awesome from the time we came just to look. He let us be freely talking amongst eachother with no pressure. And was able to answer any and every question we had! Having him on your team is great!!! That is a huge plus!!! Jacob is the man and is on point !!! He’s definitely a great asset to your team! Jim was great as well. I love how he had everything ready for us , explained in detail and if we had questions. We were in and out! Not like other dealerships your there literally hours! Is maybe 20 mins. Thank you for having these great guys on your team!!! More
by Mespada624
Employees Worked With
Andrew (Drew), Jacob , Jim Carlson
July 19, 2022
Won’t go back. My brake light came on so I stopped by to make an appointment. Several reps were sitting alone at desks or visiting with each other but no one greet My brake light came on so I stopped by to make an appointment. Several reps were sitting alone at desks or visiting with each other but no one greeted me, said hello, or asked if they could help for about ten minutes. I finally spoke with one rep who set up an appointment nine days later to have my brake pads replaced. Same deal when I brought the car back for the appointment- no greeting, no welcome, no recognition. When I finally spoke with a rep, he had no idea why I was there so we went over the job again. When I asked how much it would cost, he replied, “not real sure, about $700 or $800”. No offer to call me following an inspection, no assurances about final price, etc. When I said the going rate was about $450 he replied, “well, that’s what we charge.” I left without having anything done, went to a reputable repair shop, had an excellent experience with helpful personnel, was quoted an exact price ($496) and had new brakes three hours later without an appointment. Winslow Service Reps need basic technical skills, people skills, and hospitality training. Winslow has totally lost my confidence and I will never go back. More
by Alan
Employees Worked With
No one introduced themselves
July 07, 2022
Made an appointment for 1 new tire after blowout. Confirmed correct tire on phone. BMW then installed the WRONG non-RF tire, when I had previously CONFIRMED they had ordered a RF tire. Service Adviso Confirmed correct tire on phone. BMW then installed the WRONG non-RF tire, when I had previously CONFIRMED they had ordered a RF tire. Service Advisor Michael apologized and told me they would take care of this. Now, they are demanding I pay for the whole tire that was supposed to have been installed in the first place. I was lied to about BMW installing the correct tire, and I was lied to by Michael when he apologized and told me it would be taken care of. Do not go here. Drive to Denver instead. More
by scotts
Employees Worked With
Mike Evelyn
April 19, 2022
Yes it took my BMW in for the first time and I said fix everything it was $7,000 and it breaks down on the highway I towed in didn't they do some more work $4,000 now it's dead again very dissatisfied it w everything it was $7,000 and it breaks down on the highway I towed in didn't they do some more work $4,000 now it's dead again very dissatisfied it was come up with a stupid reason why it's not working anyway I would not recommend you taking your vehicle to them they have a sorry xxx excuses and they want to review they don't know what service is More
by John
Employees Worked With
Larry Holmes
April 04, 2022
Excellent service combined with a very knowledgeable and professional salesperson Nick made ordering and purchasing a brand new 2022 X6 extremely easy and fun. From start to finish they provided all the su professional salesperson Nick made ordering and purchasing a brand new 2022 X6 extremely easy and fun. From start to finish they provided all the support I needed to make this a dealership I would undoubtedly recommend to anyone inside or outside the state of Colorado. Definitely do business with them again. More
by Jerredhuber
Employees Worked With
Nick Maska, Jim Carlson
March 02, 2022
What a great experience! We first used the service department at Winslow for a BMW we already owned. They were so good to work with, we decided to buy our X5 from Winslow. We We first used the service department at Winslow for a BMW we already owned. They were so good to work with, we decided to buy our X5 from Winslow. We look forward to continuing our relationship - in fact, we have an M4 on order now. More
by RRR
Employees Worked With
Drew Adams, Jim Carlson
January 20, 2022
How easy was work with them. Everything were smoth and at the moment we arrived there our new X6 was ready for us. No overprice no hidden cost. Excelent service the moment we arrived there our new X6 was ready for us. No overprice no hidden cost. Excelent service More
by Santiago
Employees Worked With
Jim Carlson, Bill Fishe, Larry Holmes, Sue Harris, Charles White, Mike Evelyn, Jason Russell, Eddie Sanchez, Bryce Bussa, Scott Cain
December 09, 2021
They seem to be improving customer service wise. Not quite as uppity. Maybe it's the lockdown loss of traffic. Or the supply chain. Feels better. quite as uppity. Maybe it's the lockdown loss of traffic. Or the supply chain. Feels better. More
by Billy
Employees Worked With
Charles White
