Winslow BMW of Colorado Springs

Great experience Our first visit didn't result in a sale, but Tom took such good care of us going over all the great features of an X6 that he is the reason we came ba Our first visit didn't result in a sale, but Tom took such good care of us going over all the great features of an X6 that he is the reason we came back to buy. Scott Cain and Jake Gordon were also professional and helpful during and after the sale. The team really made the purchase go smoothly and painless. Love the car too! More

2017 BMW 430xi This is my first BMW purchase and thus I had heard of Winslow BMW over the years with my military family while on active duty. Top notch dealership a This is my first BMW purchase and thus I had heard of Winslow BMW over the years with my military family while on active duty. Top notch dealership and the best experience I've ever had and I've owned over 50 vehicles in my life. There was absolutely no pressure and just total professionalism from my sales rep Darren and all others that I interacted with. Knowledge of the vehicles by Darren was very high on the scale and answered all my technical and non technical questions... most impressive! From the time I said I'll take it it was maybe 1.5 hours and we were done. Highly recommend Winslow to anyone looking for a dealership with plenty of selection of these beautiful machines. The features of the on-board computer system is massive and I was called a few days later to be scheduled with their BMW Genius whom actually came to my home today and spent 1.5 hours going over the functions and he will continue to teach if I ever need additional training. This 430xi is amazing and I'm blown away! More

deceptive and less than full disclosure We did not have a satisfactory experience at this dealership. In our opinion, we did not receive full disclosure regarding certain changes to the orig We did not have a satisfactory experience at this dealership. In our opinion, we did not receive full disclosure regarding certain changes to the original wheels on this car, which resulted in some large unexpected expenses shortly after purchasing our X3. We suggest others be very careful, and check all information themselves before doing business with them as they do not all feel obligated to tell you the full story or what they have done to change an original OEM car. I ask to speak to the general manage but didn't receive the consideration of a call back. More

Incredible Experience OK, Where do I start? I live in Arizona and tried to work the BMW Dealers in Phoenix but they were shady and dishonest and I honestly don't have the p OK, Where do I start? I live in Arizona and tried to work the BMW Dealers in Phoenix but they were shady and dishonest and I honestly don't have the patience for all of that. I've been purchasing BMW's from the 1970's and I know these vehicles well and I also years ago have worked in conjunction with BMW of North America, Montvale NJ. I do know enough about Dealerships that I made my choice to do a deal with Winslow BMW for a 2018 M4 F82. The reason is that they were up front and Honorable. I had many special requests on this individual built M4 and they surpassed my expectations. Genevieve Riehl was my constant contact person there and she always made sure I was communicated with at all times. This was a very special BMW for me and it didn't matter that I fly to Colorado Springs and drove my M4 back 10.5 enjoyable hours.. Do stop by Winslow BMW and ask for Genevieve she is a bundle of energy and she will get the job done..Thanks Again Winslow BMW for keeping your Promise.... More

Great employees, great attitude, total customer support We recently bought our 4th BMW, 2 X5's and now an X6. The first 3 were purchased overseas but the latest was at Winslow. We have been impressed with We recently bought our 4th BMW, 2 X5's and now an X6. The first 3 were purchased overseas but the latest was at Winslow. We have been impressed with the customer service provided by Jason in the service Department who has been thorough, professional and engaging when servicing our cars. Darren was extremely helpful and professional in helping us to find a new car to replace one we were giving to one of our sons. Bill was the consummate teacher in explaining the details in the new car and answered all our questions and also helped to get the navigation system up and running in our 2015 X5. Jim was thorough and complete in helping us navigate through the BMW financing process, expediting the way forward through BMW. Our experiences have been exceptional and I would eagerly recommend Winslow to my friends and colleagues who are looking for a BMW or in need of service. More

Professional, friendly, never felt rushed Great, friendly, professional service. I never felt rushed, even late in the day, having the service tech show us the underside of the vehicle after s Great, friendly, professional service. I never felt rushed, even late in the day, having the service tech show us the underside of the vehicle after service hours. Thanks for the best car ever!! More

Worst customer service Tried calling Genevieve 3 different times. Finally just asked to speak to any sales rep. Greyson was the " sales rep" I worked with. I explained to hi Tried calling Genevieve 3 different times. Finally just asked to speak to any sales rep. Greyson was the " sales rep" I worked with. I explained to him that I wanted 13k for my car no less. I didn't want to waste anyone's time with games so I asked that he assure me of that. I've calls me and says he met my request, i show up and the offer me 10k! 4K less then the blue book value. I tell him no and walk out. 2 days later Genevieve calls me and says she can help and that she was out sick. A) why is a dealership making one person a single point of failure? If you're sick shouldn't someone else return your calls? 2) when she does say she can help I wait 2 more days and ask her what's going on? She says " oh didn't Greyson tell you?!? " Really bad customer service. I shouldn't have to be calling the dealership to buy a car. They should be more efficient and not waste people's time. Lazy workers= poor customer service. More