Westside Chevrolet

Twelve weeks to repair my truck. I had the most frustrating experience with Westside Chevrolet bodyshop. I was told originally that my truck was totaled by the professionals at Westside as they als frustrating experience with Westside Chevrolet bodyshop. I was told originally that my truck was totaled by the professionals at Westside as they also provided this information to the insurance company. However somehow the insurance company convince them that the Frame was not bent enough for the truck to be totaled. By this time I had purchased some wheels and taken off the ones I had on the truck. And was about to buy another truck. They said they were going to fix it and that it would take two weeks. I based my decision on leaving it there because I was paying for a rental out-of-pocket, and they told me I would have it fixed in two weeks. And because I assumed that Chevrolet would do a better shop than anywhere else. I was told By westside that the dealer can and will install used parts. Two weeks came around and no one called me so I calledAnd they said it would be ready next Friday I followed up every Friday for the next three weeks, with no resolution. I went in to look at the truck and the estimator took me back there and said that all they had to do is put the bed back on. When I looked at it the frame was still bent and had no work done to it. I was told then they would be done in two days. It didn’t happen. I called to talk to the body shop manager which had just started working there and said he would take care of it. He was rude unprofessional on text and on the phone. and very frustrated with the entire body shop situation that he inherited. After I went back two weeks later I showed up unannounced we went to look at the truck and the muffler was bent from the back all the way to the Engine. I indicated that it needed to be repaired, and the manager replied to me that I had never said anything about the muffler. I told them that, that’s why I brought it to the professional so they could fix what was damaged. On the end of the eighth week I got my truck back after several frustrating conversations. My Son pointed out that I had the Ford emblem engraved in the trim above the grill from the vehicle I had hit before. When I called the manager he said, he didn’t know if the insurance was going to cover that. Then a week later I was stopped by the police because three of the bulbs in my tail lights we’re off. I purchased the bulbs. Then I went to wash my engine and I noticed that the air intake duct at the engine was broken. I immediately called the manager and he said that they did not damage that. This truck has never been worked on, so it was obvious that it was broken while they were working on the front end. Needless to say I called and Barry the Manager over the shop parts and service and told him that at that point I would pay for the part just to get my truck out of their shop after a 12 week Nightmare and that I didn’t want to pay full price for the part of $187. He said he would help. When I picked up the truck None of the supervisors were around. They told me that they were told I needed to pay $168 before taking the truck. I paid it and i left. I have a lot more to write but will not bother.I would discourage anyone from taking their vehicle there. I did provide a rental vehicle for six weeks. More

Ask for Ryan Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im n Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im not a high roller, but he treats me like one. More

great used car dept. i had a problem with my daughters car and it just wasn't worth fixing so i talked to Wali the used car manager and he worked out a deal where i could i had a problem with my daughters car and it just wasn't worth fixing so i talked to Wali the used car manager and he worked out a deal where i could trade in my broke car for a really nice 2 year old Malibu. It was great and she is very happy. More

service was quick i made an appointment on line and when i pulled in they were ready for me. i had oil change and tire rotation and they washed my malibu for me. i wa i made an appointment on line and when i pulled in they were ready for me. i had oil change and tire rotation and they washed my malibu for me. i was in and out in an hour. More

Body shop They fixed my car fast and gave me a loaner. Melvin was great. I will always take my car to Westside Chevrolet. Thanks for the great service. They fixed my car fast and gave me a loaner. Melvin was great. I will always take my car to Westside Chevrolet. Thanks for the great service. More

Service Department Great fast service. Jimmy was great and everyone else kept checking on me. They washed my truck and had good free coffee and WiFi. The whole dealer Great fast service. Jimmy was great and everyone else kept checking on me. They washed my truck and had good free coffee and WiFi. The whole dealership has gotten much better. More

Lousy overpriced ripoff artists They tried to charge me $926.80 for a rear passenger window regulator which I paid $176 for at another garage. Avoid Westside Chevrolet of west Housto They tried to charge me $926.80 for a rear passenger window regulator which I paid $176 for at another garage. Avoid Westside Chevrolet of west Houston/Katy Texas. More

2 hours for scheduled oil change. 2 hours to change oil, tire rotation not done as promised, had to use car alarm to locate when it was "completed". Not friendly. Worst experience to d 2 hours to change oil, tire rotation not done as promised, had to use car alarm to locate when it was "completed". Not friendly. Worst experience to date from any dealership and have been buying cars for 45 years. Will walk before taking anything back to them to work on. More

Worst service ever received So the dealership calls my wife and says mam you have a recall would you like to bring it in, wife says sure how long will it take? Lady says 45 minut So the dealership calls my wife and says mam you have a recall would you like to bring it in, wife says sure how long will it take? Lady says 45 minutes, wife says ok I'll wait for it, they set the appointment for 11 am. At 1 pm wife calls and says they still haven't finished. So I call up there and raise xxxx and all I hear is excuses. I get better service at my FORD dealership on my wife's CHEVROLET. Last time we will be there and worst service ever. More

Service Department I had my car service for the recall on the radio. My radio now doesn't work properly antymore and it says service rear view system. I called and was t I had my car service for the recall on the radio. My radio now doesn't work properly antymore and it says service rear view system. I called and was told to bring it in Saturday morning early and I said I'll be there before 8:30 after my run. I get to the service department only to be told that I had spoken with someone in PA which isn't true and that their are no techs their on the weekend. I'm at work Monday thru Friday at 6:30 to 4pm and I'm at Kingsland park and ride by 5:15 to make it to work on time. This is the second time that I've had extremely poor customer service from west side Chevrolet and it's very frustrating to be told one thing only to get there and be told that you can't be helped. More