Westside Chevrolet

Absolutely the worst experience just for getting an oil change. First of all, I had an appointment to get the service done. They even called ME to let me know there was an opening. I sat in the waiting roo change. First of all, I had an appointment to get the service done. They even called ME to let me know there was an opening. I sat in the waiting room for an hour after being told it would be done in 30 minutes. After asking for an update an hour into sitting there, I was told they were just about to start the oil change. That is absolutely unnacceptable considering the fact they called me, AND it was a scheduled appointment. My time was wasted and the manager seemed to not understand there was a problem. This was the first and will be my last time visiting. More

I made an appointment for a recall of Passenger side Airbags for my 2008 Chevy Tahoe. I made an appointment on 3/11/2021 for Wednesday 3.17/2021. I was told the parts were there. I dropped it off the da Airbags for my 2008 Chevy Tahoe. I made an appointment on 3/11/2021 for Wednesday 3.17/2021. I was told the parts were there. I dropped it off the day before the appointment so it would be there and they could work on it. I was then told by Jacob that they had used the last part and would have to order one. That was on 3/18/2021. I left the car as he said maybe a day or 2. A week went by and no part, Jacob does NOT return calls so my daughter went and picked up the car. It has now been a month of waiting. No one still answers or returns calls as I tried Jacob on several occasions and the Service Dept Manager as well as the dealership Manager. NO ONE IS THAT BUSY. This is a recall that says the airbag if deployed can EXPLODE sending metal fragments into the passenger compartment. Westside Chevrolet is not what I would consider a customer friendly dealership and people should avoid it at all costs. More

Twelve weeks to repair my truck. I had the most frustrating experience with Westside Chevrolet bodyshop. I was told originally that my truck was totaled by the professionals at Westside as they als frustrating experience with Westside Chevrolet bodyshop. I was told originally that my truck was totaled by the professionals at Westside as they also provided this information to the insurance company. However somehow the insurance company convince them that the Frame was not bent enough for the truck to be totaled. By this time I had purchased some wheels and taken off the ones I had on the truck. And was about to buy another truck. They said they were going to fix it and that it would take two weeks. I based my decision on leaving it there because I was paying for a rental out-of-pocket, and they told me I would have it fixed in two weeks. And because I assumed that Chevrolet would do a better shop than anywhere else. I was told By westside that the dealer can and will install used parts. Two weeks came around and no one called me so I calledAnd they said it would be ready next Friday I followed up every Friday for the next three weeks, with no resolution. I went in to look at the truck and the estimator took me back there and said that all they had to do is put the bed back on. When I looked at it the frame was still bent and had no work done to it. I was told then they would be done in two days. It didn’t happen. I called to talk to the body shop manager which had just started working there and said he would take care of it. He was rude unprofessional on text and on the phone. and very frustrated with the entire body shop situation that he inherited. After I went back two weeks later I showed up unannounced we went to look at the truck and the muffler was bent from the back all the way to the Engine. I indicated that it needed to be repaired, and the manager replied to me that I had never said anything about the muffler. I told them that, that’s why I brought it to the professional so they could fix what was damaged. On the end of the eighth week I got my truck back after several frustrating conversations. My Son pointed out that I had the Ford emblem engraved in the trim above the grill from the vehicle I had hit before. When I called the manager he said, he didn’t know if the insurance was going to cover that. Then a week later I was stopped by the police because three of the bulbs in my tail lights we’re off. I purchased the bulbs. Then I went to wash my engine and I noticed that the air intake duct at the engine was broken. I immediately called the manager and he said that they did not damage that. This truck has never been worked on, so it was obvious that it was broken while they were working on the front end. Needless to say I called and Barry the Manager over the shop parts and service and told him that at that point I would pay for the part just to get my truck out of their shop after a 12 week Nightmare and that I didn’t want to pay full price for the part of $187. He said he would help. When I picked up the truck None of the supervisors were around. They told me that they were told I needed to pay $168 before taking the truck. I paid it and i left. I have a lot more to write but will not bother.I would discourage anyone from taking their vehicle there. I did provide a rental vehicle for six weeks. More

Ask for Ryan Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im n Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im not a high roller, but he treats me like one. More

great used car dept. i had a problem with my daughters car and it just wasn't worth fixing so i talked to Wali the used car manager and he worked out a deal where i could i had a problem with my daughters car and it just wasn't worth fixing so i talked to Wali the used car manager and he worked out a deal where i could trade in my broke car for a really nice 2 year old Malibu. It was great and she is very happy. More

service was quick i made an appointment on line and when i pulled in they were ready for me. i had oil change and tire rotation and they washed my malibu for me. i wa i made an appointment on line and when i pulled in they were ready for me. i had oil change and tire rotation and they washed my malibu for me. i was in and out in an hour. More

Body shop They fixed my car fast and gave me a loaner. Melvin was great. I will always take my car to Westside Chevrolet. Thanks for the great service. They fixed my car fast and gave me a loaner. Melvin was great. I will always take my car to Westside Chevrolet. Thanks for the great service. More

Service Department Great fast service. Jimmy was great and everyone else kept checking on me. They washed my truck and had good free coffee and WiFi. The whole dealer Great fast service. Jimmy was great and everyone else kept checking on me. They washed my truck and had good free coffee and WiFi. The whole dealership has gotten much better. More

Lousy overpriced ripoff artists They tried to charge me $926.80 for a rear passenger window regulator which I paid $176 for at another garage. Avoid Westside Chevrolet of west Housto They tried to charge me $926.80 for a rear passenger window regulator which I paid $176 for at another garage. Avoid Westside Chevrolet of west Houston/Katy Texas. More

2 hours for scheduled oil change. 2 hours to change oil, tire rotation not done as promised, had to use car alarm to locate when it was "completed". Not friendly. Worst experience to d 2 hours to change oil, tire rotation not done as promised, had to use car alarm to locate when it was "completed". Not friendly. Worst experience to date from any dealership and have been buying cars for 45 years. Will walk before taking anything back to them to work on. More