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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
935 Reviews

935 Reviews of Westown Ford Lincoln - Service Center

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May 25, 2025

Great service in a polite and professional manner! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Muller
May 24, 2025

They were easy to talk to. Very in formidable and showed me exactly what was wrong. So I knew I was not buying parts I didn’t need. More

by Foxman80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Excellent service. Friendly took care of the service in appropriate time Would go back atein More

by khuppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Great service from everyone I worked with. Very flexible on negotiating to give me a great deal on a great truck More

by Jordan kunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zander ayton
May 20, 2025

They take my concern seriously. Very honest opinion. Very caring. I like the easy drop off night before. More

by joycer9745
Recommend Dealer
Yes
Employees Worked With
Mike and Daniel
May 20, 2025

Took way too long to fix vehicle. Always waiting on parts. No one knows what is going on when you call to check in. 3.5 weeks to fix a 4hr part. There is literally a parts store acros More

by jason.large
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Great service always helpful. Always making sure all looks good with your car. Very good with setting up a time for service More

by tapscottsue73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

It was helpful getting quotes for tire prices and being able to use our rewards. More

by divineappointment2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

The service department was on time and provided a shuttle to where I needed to be. When I returned the car was ready to go. Thank you. More

by trish8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Great and very efficient. The customer service was great and the wait for my vehicle wasn't long at all. More

by kparker0807
Recommend Dealer
Yes
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