Jim Birdsell

On a maintenance checkup I mentioned a problem occurred when the Ford Pass app updated. After maintenance was finished they walked me patiently thru the steps trying to resolve the issues Everything was when the Ford Pass app updated. After maintenance was finished they walked me patiently thru the steps trying to resolve the issues Everything was done in a timely manner with courtesy and professionalism. Thank you Jeremy and Daniel! More

by kathleenblakeley Verified Customer Verified Customer

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They were very friendly and knowledgeable about the vehicles they also treated you like you were a special customer. vehicles they also treated you like you were a special customer. More

by weisner70 Verified Customer Verified Customer

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So kind and very helpful! Zander was absolutely awesome! He found exactly what I wanted and the right price! Zander was absolutely awesome! He found exactly what I wanted and the right price! More

by lauradeady13 Verified Customer Verified Customer

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Great deal on a truck. Salesperson Vicki was outstanding. Service with a smile and answered all of our questions Salesperson Vicki was outstanding. Service with a smile and answered all of our questions More

by randy.hostetler Verified Customer Verified Customer

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Was very pleased with service department. I needed a part,they immediately ordered after letting me know the cost.Called when part came in and set an appointment. Part was put on and I was o I needed a part,they immediately ordered after letting me know the cost.Called when part came in and set an appointment. Part was put on and I was out the door in 20 minutes. Daniel, Jeremy, and Michael,keep you informed and are very professional. Highly satisfied and recommend! More

by kathleenblakeley Verified Customer Verified Customer

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Love our Ford 150! Wade Muller found exactly what we were looking for! Extremely friendly and efficient operation from beginning to end. We highly recommend Westown For Wade Muller found exactly what we were looking for! Extremely friendly and efficient operation from beginning to end. We highly recommend Westown Ford in Jacksonville, IL. More

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Great experience from start to finish. Highly recommend Westown Ford for purchase of a vehicle and their service department. Highly recommend Westown Ford for purchase of a vehicle and their service department. More

by kathleenblakeley Verified Customer Verified Customer

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Very pleasant experience with service department! Listened to my concerns, kept me informed, gave options for solutions to my concerns,along with prices. Thank you Westown Ford and Daniel,Michael.& Listened to my concerns, kept me informed, gave options for solutions to my concerns,along with prices. Thank you Westown Ford and Daniel,Michael.& Jeremy! More

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Love our salesman, Peter. He and Jim are always so helpful and make things easier He and Jim are always so helpful and make things easier More

by dmcneal1988 Verified Customer Verified Customer

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From the time we called to the day after purchasing they were ready to assist! The day after purchasing I texted with some problems (which weren’t problems except purchasers error) and wade called me immed were ready to assist! The day after purchasing I texted with some problems (which weren’t problems except purchasers error) and wade called me immediately. I couldn’t ask for better service and it was top notch from the top to the bottom! More

by cinendino Verified Customer Verified Customer

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