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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
879 Reviews

879 Reviews of Westown Ford Lincoln - Service Center

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September 10, 2024

Friendly, courteous and cooperative! ! On time and did a very good job of keeping me informed. More

by kheitz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

I have had good dealings with this establishment and the staff is very friendly and professional and this unit is very clean. Thank you More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sierra Daniels
September 10, 2024

Friendly helpful service! After purchasing our new truck, Xander was extremely helpful in explaining the new features on our truck. More

by linjones618
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xander 5 star!!!
September 09, 2024

Would be nice if the techs would use fender apron. Instead of getting oil smudges on fender, hood , door and handles. Plus putting a single sheet of paper on the hood and writing on it with a ball po More

by mkdavidson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

I called in due to having no ac in my vehicle I asked if it was covered on warranty no one could tell me so I asked when i scheduled the appointment what it would cost me again no one said anything about an More

by vdavis2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Birdsell
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Great dealership. Service department served us quickly with a smile. Was able to have a nice conversation with Slick. Slick has sold us several vehicles. More

by Daryl Quigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I was greeted with a smile from the service manager. I was delivered to work while the vehicle was serviced. Overall a good experience. More

by corndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Friendly shuttle driver
August 28, 2024

THEY WERE EXCELLENT AS USUAL. WASNT THERE VERY LONG. TOLD ME WHAT ALL NEEDS TO BE DONE NEXT TIME More

by sherryl81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Great service and support from Westown Ford! Utilizing their Net Checkin app makes it easy to set up an appointment and gauge the wait time for service. The Service Managers are helpful and cou More

by Cornboy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

You guys screwed me out of $350 by refusing to return a part that wasn't even needed More

by bobb252328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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