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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
901 Reviews

901 Reviews of Westown Ford Lincoln - Service Center

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March 28, 2025

Service was fast and friendly. Was willing to text me for any informations since I am deaf. Offered me to prepaid for parts and pay labor after parts arrived which was nice. More

by jfrye33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Took my truck to get repaired. Came back with even more issues than it went in with. More

by lgrham3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

After paying $120 for oil change, our fluids were not topped off, form indicated they were. Took vehicle back out there and had mechanic verify the service was not done, nor was my wife told her radiator More

by mmcampbell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
2.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Jeremy was extremely helpful with providing options for tire replacements and prices. Easy process and great customer service! More

by erussel1899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cierra Burns helped me coordinate an initial appointment with little notice on my end. Much appreciated!
March 16, 2025

Always courteous helpful and professional, we enjoy every interaction with Westown Ford service department and staff. More

by rouland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

Great service department. I was able to quickly get in and had my issue looked and resolved. More

by H,Alpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

The whole team did a great job resolving a tire balance issue on our new Aviator. Thank You Westown More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

I love the service at I receive each time at Westown Ford when I get my oil changed. More

by Katie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2025

Vicky was great to work with during and after the sale. The service department is very friendly. More

by forrest.austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Very friendly and asked before doing anything extra. Clean and quiet place to wait. Relaxing atmosphere More

by nancymcgee15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael M
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