Back

Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
905 Reviews

905 Reviews of Westown Ford Lincoln - Service Center

Sort by
April 18, 2025

Needed an oil change. Got me right in. Was done promptly. Used my ford points. More

by BoDo14
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
April 17, 2025

Professional staff with accurate diagnosis, one-time repair at a fair price. No more words to say More

by mark.gillespie
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
April 11, 2025

They got the oil changed . And also set me up for back brakes for Monday at 9AM More

by Grandmamarilyn550
Recommend Dealer
Yes
Employees Worked With
Service department
April 08, 2025

Friendly great job letting me know the progress of work. Very clean waiting room with drinks More

by joedyaylor2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Service was fast and friendly. Was willing to text me for any informations since I am deaf. Offered me to prepaid for parts and pay labor after parts arrived which was nice. More

by jfrye33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Took my truck to get repaired. Came back with even more issues than it went in with. More

by lgrham3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

After paying $120 for oil change, our fluids were not topped off, form indicated they were. Took vehicle back out there and had mechanic verify the service was not done, nor was my wife told her radiator More

by mmcampbell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
2.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Jeremy was extremely helpful with providing options for tire replacements and prices. Easy process and great customer service! More

by erussel1899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cierra Burns helped me coordinate an initial appointment with little notice on my end. Much appreciated!
March 16, 2025

Always courteous helpful and professional, we enjoy every interaction with Westown Ford service department and staff. More

by rouland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

Great service department. I was able to quickly get in and had my issue looked and resolved. More

by H,Alpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...