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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
928 Reviews

929 Reviews of Westown Ford Lincoln - Service Center

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May 31, 2025

Everyone through and kind They listen to you and help to find the best solution More

by bruce.laurie50
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
May 30, 2025

Excellent timing Got right in Service Tires rotation Fluids Less than 1 hour As expected More

by dstrawn1
Recommend Dealer
Yes
May 28, 2025

very easy to work with, the drop off and pick up are a nice touch and extremely convenient. Thanks guys More

by Rmudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Everyone has been so nice with everything from purchasing to maintenance Easy to schedule my oil change and Cierra was great in getting my points in process for the oil change More

by sdheaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Great service in a polite and professional manner! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Muller
May 24, 2025

They were easy to talk to. Very in formidable and showed me exactly what was wrong. So I knew I was not buying parts I didn’t need. More

by Foxman80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Excellent service. Friendly took care of the service in appropriate time Would go back atein More

by khuppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Great service from everyone I worked with. Very flexible on negotiating to give me a great deal on a great truck More

by Jordan kunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zander ayton
May 20, 2025

Took way too long to fix vehicle. Always waiting on parts. No one knows what is going on when you call to check in. 3.5 weeks to fix a 4hr part. There is literally a parts store acros More

by jason.large
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

They take my concern seriously. Very honest opinion. Very caring. I like the easy drop off night before. More

by joycer9745
Recommend Dealer
Yes
Employees Worked With
Mike and Daniel
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